25
EN
No.
Malfunction
Possible Causes
Solutions
13
AIVI Visual Detection Sensor
cannot recognize objects.
The cleaning area is not well illuminated.
Smart Recognition requires sufficient lighting. Please
make sure the areas to be cleaned are well illuminated.
AIVI Visual Detection Sensor lens is dirty or blocked.
Clean the lens with a clean soft cloth, and make sure
the sensor is not blocked. Avoid using any detergent or
cleaning spray while cleaning.
14
Mopping Pad Plate cannot
rotate.
The Mopping Pad Plate is blocked by foreign objects.
Clean the foreign objects.
15
DEEBOT does not respond to the
Station instruction.
DEEBOT is too far away from the Station.
If it is beyond the available distance, the ECOVACS HOME App
can also be used to operate DEEBOT.
DEEBOT and the Station are not paired.
Unplug the Station plug and wait for 10 seconds to reinsert the
plug. Power off the robot and then turn it back on. Manually push
the robot up to the Station, and ensure that the charging pins are
correctly connected. Then, DEEBOT will start charging, and voice
prompt pairing successful.
16
Fail to enable Child Lock.
Communication interruption between the Station
and DEEBOT (For example: long distance or many
partition walls)
Move DEEBOT near the Station to ensure smooth
communication, and then enable Child Lock.
17
Driving wheels are blocked.
Driving wheels are blocked by foreign objects.
Please rotate and press the driving wheels to check whether there
is any foreign object wrapped or stuck. If there is any foreign
object, please clean it in time. If this problem persists, please
contact Customer Care for help.
