24
EN
No.
Malfunction
Possible Causes
Solutions
10
During cleaning, DEEBOT appears
in the route disorder, running bias,
repeated cleaning, small area
leakage and so on.
(If there is a large area that has
not been swept temporarily,
DEEBOT will make up the leakage
independently. Sometimes DEEBOT
will re-enter a cleaned room to find
any missing area.)
Objects such as wires and slippers placed on the
ground affect the normal operation of DEEBOT.
Please tidy up the scattered wires, slippers and other objects on
the ground before cleaning. And reduce the scattered objects
on the ground as far as possible. If there is any area leakage,
DEEBOT will correct the leakage by itself, please do not interfere
(such as moving DEEBOT or blocking the route).
It may be that the Driving Wheels slips on the
ground when DEEBOT climbs steps, thresholds and
door bars, thus affecting the its judgment of the
whole house environment.
It is recommended to close the door of this area and clean
the area separately. After cleaning, DEEBOT will return to the
starting location. Please rest assured to use.
Work on freshly waxed and polished floors or
smooth tiles, resulting in less friction between the
Driving Wheels and the floor.
Please wait for wax to dry before cleaning.
Due to different home environments, some areas
cannot be cleaned.
Clean the home environment to ensure that DEEBOT can enter
for cleaning.
The TrueMapping Distance Sensor is dirty or
blocked by foreign matters.
Wipe the TrueMapping Distance Sensor with a clean soft cloth or
remove foreign matters.
11
Video Manager cannot open or has
no screen.
Wi-fi connection failed.
Check the Wi-Fi connection status. DEEBOT must be in an area
with good Wi-Fi signal to enable the Video Manager.
Video Manager is not authorized.
Please check your consent in the Privacy Policy before using
the robot.
Due to the network latency, you may not be able to
open Video Manager temporarily.
Try again later.
The AIVI Visual Detection Sensor is blocked.
Remove the shield.
12
Delay in remote control.
The Wi-Fi signal is poor, causing the video loading
to be slow.
Use DEEBOT in areas with good Wi-Fi signals.
