OPERATING
&
INSTALLATION
INSTRUCTIONS
FOR
PEDESTAL
WOOD
HEATERS
43
3.
Consumer
Guarantees
Our
goods
come
with
guarantees
that
cannot
be
excluded
under
the
Australian
Consumer
Law.
You
are
entitled
to
a
replacement
or
refund
for
a
major
failure
and
for
compensation
for
any
other
reasonably
foreseeable
loss
or
damage.
You
are
also
entitled
to
have
the
goods
repaired
or
replaced
if
the
goods
fail
to
be
of
acceptable
quality
and
the
failure
does
not
amount
to
a
major
failure.
4.
How
to
make
a
claim
You
may
make
a
claim
under
this
warranty
by
visiting
our
website
(www.myfireplaceaustralia.com.au),
contacting
our
customer
care
line
(03
59
415
008)
or
visiting
our
office
at
the
address
mentioned
before.
To
make
a
valid
claim
under
this
warranty,
you
must:
a)
lodge
the
claim
with
us
as
soon
as
possible
and
no
later
than
14
days
after
you
first
become
aware
of
the
breakdown;
b)
provide
us
with
the
Ecomaxx
product
serial
number;
c)
provide
us
with
reasonable
proof
of
purchase
for
the
Ecomaxx
product;
and
d)
if
required
by
us,
provide
us
(or
any
person
nominated
by
us)
with
access
to
the
premises
at
which
the
Ecomaxx
product
is
located
at
times
nominated
by
us
(so
that
we
can
inspect
the
product).
5.
Warranty
claims
If
you
make
a
valid
claim
under
a
parts
and
labour
warranty
and
none
of
the
exclusions
set
in
section
2
apply,
we
will,
at
our
election,
either:
a)
repair
the
relevant
part
of
the
Ecomaxx
product;
or
b)
replace
the
relevant
part
of
the
Ecomaxx
product
with
a
product
of
identical
specification
(or
where
the
product
is
superseded
or
no
longer
in
stock,
with
a
product
of
as
close
a
specification
as
possible).
We
will
also
arrange
for
the
repaired
or
replacement
part
to
be
installed
at
no
charge
to
you,
if
covered
by
our
labour
warranty.
If
you
make
a
valid
claim
under
a
parts
only
warranty
and
none
of
the
exclusions
set
out
in
section
2
apply,
we
will,
at
our
election,
repair
or
replace
the
relevant
part.
You
acknowledge
that
installation
is
not
covered
under
a
warranty;
however,
we
may,
for
a
fee,
install
the
repaired
or
replacement
part
for
you.
We
will,
on
request,
provide
you
with
a
quote
for
the
installation
of
the
repaired
or
replacement
part.
Goods
presented
for
repair
may
be
replaced
by
refurbished
goods
of
the
same
type
rather
than
being
repaired.
Refurbished
parts
may
be
used
to
repair
the
goods.
Ecomaxx
products
are
designed
and
supplied
for
normal
domestic
use.
We
will
not
be
liable
to
you
under
this
warranty
for
business
loss
or
damage
of
any
kind
whatsoever.
6.
Costs
of
warranty
claim
When
you
make
a
claim
under
this
warranty,
a
My
Fireplace
Australia
authorized
repairer
may
need
to
attend
your
premises
to
inspect
the
product.
We
may
charge
you
a
service
call
fee
if
a
repairer
is
required
to
travel
more
than
30
kilometers
from
My
Fireplace
Australia
office
to
your
location.
You
may
obtain
details
on
the
location
of
our
service
centres
and
our
service
call
fees
by
visiting
our
website
(www.myfireplaceaustralia.com.au)
or
calling
our
customer
care
line
(03
59
415
008).
