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12
TROUBLESHOOTING
This short guide is meant to help and try to solve simple problems, if they continue and the
device can’t operate, don’t try to repair it by yourself, return the device to your dealer.
If a problem occurs, carry out the follow steps in sequence until find solve the problem, the
unit operates properly, don’t continue with next steps, if the effect does not operate properly,
refer servicing to a technician.
No Light
Response: Suspect two potential problem areas: the power supply or the LEDs.
1- Power supply, check that the units is plugged into a appropriate power supply.
2- Check if the fuse is not blown, if it is, change it with one that keeps the same technical
features. if once the fuse is ok the device again blown it, please don’t change it again,
contact the technical service.
3- If all the above appears to be Ok, plug the unit in again.
4- If you are unable to determine the cause of the problem, do not open the device, as this
may damage the unit and the warranty will become void.
5- Return the device to your dealer.
No DMX
Response: Suspect the DMX cable or connector, a controller wrong function, a light effect
DMX card error.
1- Check the DMX setting, make sure that DMX address are correct.
2- Check the DMX cable: unplug the unit, change the DMX cable, then reconnect to electrical
power, try you DMX control again.
3- Determine whether the controller or light effect is a t fault, does the controller operate
properly with other DMX product? If not, take the controller in for repair, if so, take the
DMX cable and light effect to a qualified technician.
DMX Connection
When fabricating your own cables, always observe the illustrations on this page, never
connect the shielding of the cable to the ground contact of the plug, and always make
certain that the shielding does not beech the connection of the XLR plug, if the shielding is
connected to the ground, this can lead to short-circuiting and system malfunctions.