INMANUUIN121 M. USO VI340-HC118G2 ING USA V.2016.10.06.DOCX 15
8. TROUBLESHOOTING
The following table indicates the most common problems and their solutions. Please consult this table if you have any inconvenience.
As PROCAM HD console is always used in combination with a video monitor and a videocamera, faults will be analyzed considering the whole system.
PROBLEM
PROBABLE CAUSE
SOLUTION
The equipment will not
turn on
It is not connected to the
electric power supply.
Connect the cable to the electric power supply
The power cable is damaged or
cut.
Replace the power cable
The plug is in bad conditions.
Replace the plug
The fuse is damaged or burnt.
Replace the fuse
The green pilot light on
the switch turns on but
there is no image on
the screen
HDMI cable with poor
connection.
Verify that both ends of the HDMI cable are completely plugged to the connector.
Video Input processor of the
monitor does not register the
camera correctly
Turn off the monitor, and turn it on again after 30 seconds.
Turn off the PROCAM HD console and turn it on again after 30 seconds.
Change the output HDMI video at the PROCAM HD console. .
If the monitor has more than one video input, change the connection to another
input.
Monitor off.
Turn the monitor on.
Monitor disconnected.
Plug the monitor to the PROCAM HD console through the provided cord.
Monitor in wrong video mode.
Set the monitor in HDMI/DVI video input.
The camera is not connected.
Connect the camera connector to the front panel of the console
Videocamera incorrectly
connected.
Check if the videocamera connector is correctly and completely connected to the
frontal panel of the PROCAM HD console
Image is in black and
white
Camera is defective.
Please contact to the nearest Technical Service.
Image without real
colors
Incorrect White Balance.
Adjust White Balance
Blurred Image
Lack of focus adjustment of
the external optical system.
Perform the focus adjustment of the optical system.
Anti-Moiré function is
activated.
If you don’t use flexible scope, deactivate Anti Moiré function.
Image is too bright.
Misadjusted monitor
Calibrate properly the image levels of the monitor
Misadjusted Window Function
Change the levels of Window Function to adjust the image
Image is too dark.
Not enough light
Increase the levels of intensity of illumination of the light source
Verify that the video monitor is configured with adequate levels of brigthtness.
If the inconvenience cannot be solved, please contact your local distributor or the nearest ECLERIS office and ask for technical
service.