EchoStar T-105, User Manual, Page: 19 / 28

Troubleshooting
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TROUBLESHOOTING 1. G
ENERAL
2. R
EMOTE
C
ONTROL
U
NIT
(RCU)
RELATED
Problem Possible cause What to do?
1. Nothing appears on
the receiver front
panel.
■
Main power supply is
damaged or not
connected.
■
Check the main
power supply and
insert it in the wall
socket.
■
General domestic
power failure
■
Check the domestic
power supply and
insert a new fuse.
2. You have forgotten
the personal
PIN-code.
■
-
■
Contact your dealer.
Problem Possible cause What to do?
1. Receiver does not
respond to the
RCU.
■
Batteries are empty.
■
Insert new batteries.
2. Receiver does
sometimes not
respond to the
RCU.
■
Direct sun light from
behind the receiver.
■
Close the sun blinds
or get closer to the
receiver.
■
You do not aim
sufficiently at the
receiver.
■
Aim at the receiver
display.
■
install a RCU
extender.
■
Batteries are almost
empty.
■
Insert new batteries.
3. G
UIDE RELATED
4. S
MARTCARD RELATED
Problem Possible cause What to do?
1. The Guide is empty.
■
The selected
program supports no
Guide.
■
There is no solution
for this, the data is
supplied by the
service provider and
beyond our control.
■
The local time is not
correct.
■
Press the menu key.
■
Select Installation -
System setup - Time
setting, to set the
correct time.
■
The daylight saving
time is not correct.
■
Press the menu key.
■
Select Installation -
System setup - Time
setting, to set the
correct time.
Problem Possible cause What to do?
1. I cannot view or
listen to a
scrambled channel.
■
The CI-module/
smartcard is not valid
for the service.
■
Insert a valid
CI-module/smartcard
correctly.
■
Contact your service
provider.
■
The CI-module/
smartcard is not
correctly inserted.
■
Insert a valid
CI-module/smartcard
correctly,.
■
The subscription is
not valid anymore.
■
Contact the service
provider for help.
■
You initialised the
smartdcard in
another receiver
■
The smartcard and
receiver are paired.
■
Contact the service
provider for help.