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its sole discretion determines has voided the warranty, or makes the equipment
unrepairable, your billing account or credit card will be charged the market price of the
replacement.
Accessory Warranty
An accessory is any DISH Network branded equipment, displaying the DISH Network
logo, excluding the receiver, Smart Card, cables and hookups, and non-mechanical
components. A one-year warranty becomes effective upon the activation of the DISH
system or date of purchase, if bought separately. A proof of purchase is required to verify
the purchase date. If an accessory has an expired warranty, no exchange will be issued.
You may purchase replacement accessories from DISH Network or your local retailer.
If You Need Help
1. Review this User Guide.
2. See the
Troubleshooting
section of these Installation Instructions.
3. Visit us online at http://tech.dishnetwork.com or call the Customer Service Center at 1-
800-333-DISH (3474). Have the date of purchase and your customer account number
ready.
a. If the representative finds you should return the module, you'll get a telephone
number to call for a Return Authorization (RA) number. Before shipping any
equipment to us, you must get a Return Authorization number.
b. You must package returned equipment the right way. Follow the instructions the
representative gives you.
c. Write the RA number in large, clearly visible characters on the outside of the
shipping box used to return the equipment. To avoid confusion and
misunderstandings, we will return shipments without an RA number clearly visible
on the outside of the box to you at your cost.
d. We will:
• Check the module, including whether it is covered under the warranty.
• Replace any module we find is defective with a new or refurbished module.
• If the defective module is covered under the warranty, we will ship the replace-
ment module at our expense. If a defective module is not covered under the war-
ranty, we will tell you. We may assess you a flat rate charge for a replacement
module, including shipping and insurance.
OTA Module.book Page 16 Thursday, July 3, 2008 4:35 PM
