IzoT U60 DIN Network Interface User’s Guide
30
1. I inserted my U60 network interface into a USB port on my computer, but the Found
New Hardware Wizard did not open and the computer has not detected the device. What
should I do?
•
Verify that you are running Microsoft Windows 8, Windows 7, Windows XP, Windows 2000,
or Windows Server 2003.
•
Verify that you have a USB 1.1, 2.0, or 3.0 host controller on your computer.
•
Verify that other USB devices that you may have work on this computer.
•
Verify that the OpenLDV 5 or newer software has been installed on this computer. You can
do so by opening the Programs and Features application in the Windows Control Panel, and
checking that the Echelon OpenLDV 5 item exists (or a newer version).
•
Disconnect all extension cables and external hubs, and connect the U60 interface directly
into a USB port on the computer using the supplied cable.
•
Try inserting the USB interface into a different USB port.
•
Remove all other USB devices from the computer.
•
Unplug and re-insert the USB interface.
•
Reboot the computer.
•
Verify that the Service LED briefly flashes on and off when you insert the USB interface into
the USB port. If it doesn’t, then no power is being supplied to the interface.
•
Update your computer with Windows Update. Check that all of the optional software and
hardware updates are installed. Windows Update does not automatically select the software
and hardware updates for installation. Windows Update is available
•
Repair the OpenLDV software installation. You can do so by opening the Programs and
Features application in the Windows Control Panel, selecting Echelon OpenLDV 5 (or a
newer version) and then clicking Repair. Follow the instructions to repair the software, and
then re-insert the USB interface.
•
for an updated version of the OpenLDV driver.
2. I opened the L
ON
W
ORKS
Interfaces application in the Windows Control Panel and the
U60 interface is listed on the interfaces pane. However, it does not respond to the test
command. What do I do?
•
In the Windows Control Panel, click Device Manager. Then, check to see if there are any
devices marked with a yellow exclamation point. Fix all items in Device Manager that are
marked with a yellow question mark, as there may be driver conflicts preventing the USB
subsystem or the U60 DIN Network Interface from functioning properly. If the Device
Manager lists Echelon USB Network Interface under the Ports (COM & LPT) heading, open
the USB Network Interface item. If the status indicates that the driver is not working
properly, first try repairing the OpenLDV software. If that doesn’t work, download the latest
version of the OpenLDV driver from Echelon’s web site. Both of these options are described
above.
•
Unplug and re-insert the U60 network interface.
•
If the Device Manager does not list Echelon USB Network Interface under the Ports (COM &
for an updated version of the OpenLDV driver.
3. I opened the L
ON
W
ORKS
Interfaces application in the Windows Control Panel and there
is not an entry for the U60 in the interfaces pane, but the Echelon USB Network Interface
is listed in the Ports (COM & LPT)
section of the Device Manager. What do I do?
•
Open the Device Manager, then expand the Ports (COM & LPT) item and double-click
Echelon USB Network Interface to open the Properties dialog. Re-check the L
ON
W
ORKS
Interface application in Control Panel. The missing entry should have been re-created.
•
In the L
ON
W
ORKS
Interfaces Control Panel application, try selecting
View
->
Refresh
from
the main menu, or by pressing
F5.
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