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TROUBLE SHOOTING GUIDE
Warranty and Customer Support
For questions, support, or warranty claims, contact us at the address below that corresponds with your
region. Please include your Amazon order number and product model number.
Amazon US orders
Please note, ECHANFIT can only provide after sales service for products purchased directly from
ECHANFIT. If you have purchased from a different seller, please contact them directly for service or
warranty issues.
CODE
REASON
SOLUTION
E01
1. Message wire is broken or
not connected well.
1. Check if the computer and bottom control board
wire connect well;
2.Check if IC on bottom control board is loosen,
reset the IC.
E02
1. Burst clash
1. Check if the power voltage is 50% lower than the
normal voltage, please use the normal voltage to
test;
2. Check if the control board is burnt with irregular
smell, replace a control board;
3. Check if the motor wire is well connected,
reconnect it.
E03
No sensor signal
1. Check if the signal light on control board is light
on, if the signal light is burnt out, change a signal
light;
2. Check if the plug of sensor is well connected;
3. Check if the magnetic sensor is broken or well
connected, reconnect it or replace a magnetic
sensor.
E05
Current overload protecting
1. Over rated loaded or the motor is stuck, cause
excessive current, machine will start self-protecting
system. Adjust the machine and restart;
2. Check if the motor has noise from motor or if the
motor / bottom control board were burnt out, if burnt
out, change motor and bottom control;
3. Check if the power voltage is wrong, use right
voltage to test again.
Show “----”
1. The safety key is not at the
appointed place.
2. The safety key sensor board
is not connected well or
broken.
1. Check if the safety key is at the appointed place;
2. Check if the safety key sensor board is
connected well;
3. Replace the safety key sensor board inside
computer.
Summary of Contents for CTM5001N
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