![background image](http://html1.mh-extra.com/html/eccotemp/et-32/et-32_installation-and-operating-instructions-manual_3898372016.webp)
12
WARRANTY CLAIMS PROCEDURE
RETURN MATERIAL AUTHORIZATION (RMA)
– Upon verifying that a unit or part is covered under
warranty, service personnel must complete a “Return Material Authorization” with the following
nformation:
1. Model and SERIAL NUMBER
5. Date of original installation
2. Name of owner
6. Customer’s replacement parts
3. Service address
7. Shipping address
4. Defective part
8. Payment information for Shipping
Replacement unit/parts(s) will be shipped when the unit/part(s) have been received, inspected and
verified to be under warranty. Or if the customer desires, the unit/parts will be advance shipped
with prepayment immediately. If the unit/part(s) are advance shipped Eccotemp will reimburse the
customer for the cost of the unit/part(s) upon receipt inspection and verification that a defective
unit/part is covered by a warranty. SHIPPING COSTS FOR PARTS OR UNITS RETURNED TO THE
MANUFACTURER ARE TO BE PREPAID BY CLAIMANT AND SUCH SHIPPING COSTS ARE NOT COVERED IN
THE WARRANTY. Return the completed “Return Merchandise Authorization” to Eccotemp Systems, LLC
clearly identifying the unit or part(s) and nature of defect. Any return shipment must have the RMA
number clearly marked on the package or it may be refused.
If service personnel have repaired the unit to operable condition with their own inventory, Eccotemp
Systems, LLC, upon receipt of defective parts, will replace or issue credit for those parts verified to
be under warranty.
Owner must promptly notify the installing contractor/dealer to obtain service under warranty.
Prepare to give the nature of the problem, the model and serial number of the heater, and the date
of original purchase. If for any reason the installing contractor/dealer cannot be located or fails
to provide satisfactory warranty service, the Owner should contact Eccotemp Systems, LLC by
telephone or mail.
Eccotemp Systems, LLC
315-A Industrial Road
Summerville, SC 29483
866-356-1992
REFER TO YOUR MANUFACTURER’S LIMITED WARRANTY
FOR COMPLETE DETAILS
This product was manufactured under quality control guidelines established by the manufacturer.
Certification Approvals received by this product after extensive testing were received with the
component parts chosen and installed by the manufacturer.
FAILURE TO USE EQUIPMENT, COMPONENT PARTS APPROVED BY THE MANUFACTURER VOIDS ALL
WARRANTIES. FAILURE TO USE MANUFACTURER’S APPROVED COMPONENT PARTS MAY RESULT IN
BODILY INJURY INCLUDING DEATH AND/OR DAMAGE TO PROPERTY.