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Eccotemp.com/help-desk
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Store Locator:
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Phone:
866-356-1992 |
Email:
Address:
315 - A Industrial RD Summerville, SC 29483
TROUBLESHOOTING
PROBLEM: Water does not get hot
1. Make sure the power supply is on and working.
2. If light does not come on, check that the reset button is pushed in;
follow steps from previous section.
3. If the indicator light is illuminated, but water temperature does not
get hot at the sink, test for a plumbing crossover as follows; shut
off cold water supply to water heater and open hot water tap. There
should be no water flowing. Any continuous flow indicates a cross
over which will effect the temperature and will need to be corrected.
4. If there is no crossover, then replace the heating element (see
previous sections).
PROBLEM: Indicator light not on
1. If the light does not come on, but water gets hot, check for faulty
bulb.
2. Check reset button; follow steps from previous section.
PROBLEM: Brown water
1. Brown or rusty water indicates a spent anode rod. Replace anode
rod.
PROBLEM: Odor in water
1. Smelly water could be due to an unusual reaction between local
water and the heaters anode rod. Check anode rod.
PROBLEM: Water is too hot
1. Turn the temperature knob counter clockwise to a lower
temperature setting. If temperature does not lower within 60
minutes, then replace thermostat.
PROBLEM: Water is not hot enough
1. Under Instructions for Use, see Setting the thermostat.
PROBLEM: Water is leaking
1. Unplug water heater from 110 VAC outlet.
2. Check water fittings and T&P fitting in the top of the tank.
3. Remove cover and inspect heating element gasket.
