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900TS_Programming and Troubleshooting.doc 

    2019/04/11 

       

                                                 Page 9 of 14

 

900TS0X_0R 

Programming and troubleshooting 

ebm-papst 

– Commercial Plus 

 

4. 

Restore factory settings procedure 

 

When a 900TS

02

_0R touchscreen is completely stuck and does not respond anymore to any user input, even after 

a reboot, the touchscreen can be recovered to factory state via the procedure described in this chapter. 
 

 
Restoring factory settings 

The following steps are required to restore to factory settings on a 900TS02_0R touchscreen: 

 

1. 

Switch OFF the 900TS

 (disconnect the power) 

 

2. 

Switch the power back ON the 900TS and enter the Start-up properties by touching the screen. 

During the boot process the 900TS will first show the ebm-papst logo (with 6 loading animation blocks). 
The following 

window (Fig. 1) will appear; press the screen to enter the ‘Start properties’ window (Fig. 2): 

 
 
 
 

 

 

 
 
 
The ‘Start properties’ window will then appear (Fig. 2). 
Retry Step 1 and 2 if the normal application starts in

stead of the ‘Start properties’ window. 

 

3. 

Open the ‘File operations’ window

 

Press the ‘Maintenance’ button (marked green in Fig. 2) to open the ‘System Maintenance’ window (Fig. 3): 

 

 
 

 
 
 
 
 
 

 

 

 

 
 
 
 
 
 
 
 
 
 
 

 

NOTE

 

The touchscreen will continue to boot normally if you do not press any of the buttons within 30  
seconds. Return toe step 1 Ief tis situatiën cours. 
 

 
 
 

Fig. 1 

Fig. 2 

Summary of Contents for 900TS

Page 1: ...900TS Programming and troubleshooting ebm papst Commercial Plus...

Page 2: ...ng and troubleshooting ebm papst Commercial Plus CONTENT 1 PROGRAM 900TS FIRMWARE 3 2 TROUBLESHOOTING 6 3 CLEAR HISTORY DATA PROCEDURE 7 4 RESTORE FACTORY SETTINGS PROCEDURE 9 5 RECOVER MEMORY PROCEDU...

Page 3: ...ia the Web Portal in your project folder called 9xxTS00_x x x x zip or 900TS02_x x x x zip dependent on your 900TS hardware version This zip file contains the following files A folder called tpcbackup...

Page 4: ...00TS0X_0R Programming and troubleshooting ebm papst Commercial Plus 4 On the touchscreen the window displayed at Fig 2 will appear Press the button on the left Fig 2 5 In the following window press th...

Page 5: ...5 Fig 6 After the firmware has successfully been updated the touchscreen will reboot automatically During rebooting unplug the USB stick from the touchscreen otherwise the firmware update process wil...

Page 6: ...OVER THE MEMORY This procedure is only suitable for a 900TS00_0R touchscreen Never perform this procedure on a 900TS02_0R it will lead to an unrecoverable bricked state CLEAR THE HISTORY DATA Go to ch...

Page 7: ...Clearing the memory history data 1 Switch OFF the 900TS disconnect the power 2 Switch the power back ON the 900TS and enter the Start up properties by touching the screen During the boot process the 9...

Page 8: ...tion window that pops up The data stored in the 900TS memory will now be deleted Please wait until the progress window Fig 4 closes automatically and return to the Disk file operations window Then pro...

Page 9: ...TS disconnect the power 2 Switch the power back ON the 900TS and enter the Start up properties by touching the screen During the boot process the 900TS will first show the ebm papst logo with 6 loadin...

Page 10: ...Fig 4 press the Yes button The touchscreen will then be restored to Factory settings the software will be cleared and the IP address will automatically be modified the shown default value NOTE After y...

Page 11: ...a 900TS00_0R touchscreen WARNING Do not attempt to perform this procedure on a 900TS02_0R touchscreen The 900TS02_0R touchscreen cannot be recovered from the bricked state if this procedure is perform...

Page 12: ...zip file with the Memory recovery software package and extract the folder to the root of the USB flash drive 3 Once extracted to the root of the USB flash drive eject the USB flash drive from your co...

Page 13: ...ing and troubleshooting ebm papst Commercial Plus If Chinese characters appear on the bottom of the screen Fig 3 proceed otherwise retry step 5 and 6 Fig 3 7 In the following screen that appears Fig 4...

Page 14: ...touchscreen has restarted a progress window will show Fig 7 Once Chinese text appears at the bottom of the progress window marked green in Fig 7 the touchscreen will beep continuously Fig 7 9 Power O...

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