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The button „Reboot and Shutdown“ is already highlighted in orange. Click on “Reboot” and your
eBlocker will reboot itself.
If the eBlocker settings cannot be accessed, you can reboot your device by disconnecting your eBlocker
from your power supply. Please wait for 30 seconds before reconnecting your device to the power
supply.
Please note that your eBlocker needs 5 minutes to detect the network and configuring itself after
rebooting.
Send diagnostic report to support team
In case of error or problems, you can create an automatic diagnostic report that you can send to us
(section
Appendix D
). Through the diagnostic report, we will know in which state your device is in and
thus a quick solution can be found.
Reboot router
Shut down your router and reboot it afterwards. Please consider the user manual of your router. Usually
it only requires to disconnect the router from the power supply and connecting it right back in after a
short time.
5.6 Some apps don
’t work
Unlike normal browsers, apps have more access options on your device. While most browsers and
websites will work fine with your eBlocker, some app incompatibilities may occur.
Especially if the eBlocker is also activated for encrypted connections (HTTPS), problems can occur with
individual apps. Usually the problems can be easily solved if the corresponding websites with which the
app communicates via HTTPS (SSL) are excluded from the eBlocker analysis.
There are already prepared exception lists for some of the most popular apps, which you can view and
activate in the "HTTPS" menu > "Trusted Apps" tab.
However, you can also define your own exception lists for other apps or edit and supplement the existing
exception lists.
Especially with apps it is not always easy to find out which websites are actually addressed by the app.
To facilitate analysis, the eBlocker can also automatically display connection errors in the "HTTPS" >
"HTTPS/SSL Connection Errors" tab. The eBlocker also provides an "expert tool" for recording and
Summary of Contents for PRO
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