17
Hall
Kitchen
Wet room
Living room
Bedroom
Outdoor room
Other
EN
Terms of Guarantee
Cable Kit, Cableflex, Thermoflex Kit, Thermoflex, Foil Kit, Foil 230 V and Multiflex 20
Ebeco AB provides a 12-year guarantee for material faults
to heating cables/foil including supplied accessories and
insulation board in Cable Kit, Thermoflex Kit, Thermoflex,
Foil Kit, Foil 230 V and Multiflex 20-cable, hereafter referred
to as the “Products”.
Should material faults occur to the Products during the
period of the guarantee, Ebeco AB agrees to repair or
replace the Products without cost to the purchaser. Ebeco
AB also undertakes to restore the floor to its original
condition after performed repair or replacement. To be able
to rectify the fault, the purchaser must have saved or have
access to 1 m² of the original flooring material.
Ebeco AB provides a 5-year product guarantee for the
supplied thermostat.
The guarantee only applies under the condition that
installation of the Products is performed by an authorised
electrician in accordance with applicable regulations and
the installation instructions issued by Ebeco. And that one
of the following requirements is met:
A) The installation is performed using and documented in
Ebeco's service, Garantera.
Or
B) This guarantee certificate including the test report is
completed in full, and along with material specifications
or an invoice, signed by the electrician who performed the
installation. Furthermore, there must be photos that show
the Products in their entirety after installation but before
covering, or alternatively, a detailed drawing of the end
connections and joints of the Products as well as the exact
locations of floor sensors.
The guarantee does not apply to installations performed
by non-authorised electricians or if a non-authorised
electrician has made modifications or repairs. Furthermore,
the guarantee does not apply to faults that have occurred as
a result of use of improper materials and floor constructions,
or as a result of incorrect installation. Damage caused by
vandalism, fire, lightning or water, or damage caused by
carelessness, abnormal use or as a result of accidents, is not
covered either.
To make a guarantee claim, the following applies: Ebeco AB
must be notified before any action is taken. Furthermore,
a guarantee certificate with an accompanying invoice for
installation or material specification and a completed and
signed test report must be presented.
Extend the guarantee to 25 years with
Garantera
Ebeco's digital service, Garantera, documents all heating
cable installations in a simple, safe and structured way.
An installation made using Garantera automatically gets
an extended 25 year guarantee for material defects. The
extended guarantee only applies if the product has been
installed together with an applicable control system and by
an authorised electrician.
A digital guarantee certificate is e-mailed from Garantera
to the user, who is then responsible for saving it and being
able to present it in the event of a guarantee claim.
A product guarantee of 5 years applies to the thermostat.
EBECO AB
Martin Larsson, CEO
