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GREEN MOTION DC 22 EV CHARGER USER MANUAL
MN192003EN October 2022 www.eaton.com
8. Frequently asked questions
This section contains information and procedures for solving possible problems that may occur with the
EV charger.
Possible problems
Solutions
The EV charger does not start
•
Check that the connection between the connector of the charging cable and the car socket is properly established.
•
Check the LED status color and read the indication on the touchscreen display.
The EV charger visual indicators are red
•
Unplug the connector from the vehicle and reinsert it. Check the LED status color and read the indication on the
touchscreen display.
The vehicle does not charge
•
Visually inspect the condition of either the CCS or CHAdeMo cable.
•
In case the CHAdeMO cable is used, select the appropriate plug on the touch screen to initiate the charging session.
The charging cable cannot be released
from the vehicle
•
Check that the charging session has been stopped.
•
Check the LED status color and read the indication on the touchscreen display.
•
Usually, the connector must be released from inside your vehicle first. Refer to the instruction manual of your vehicle.
•
In case of an emergency, the cable can always be unlocked using the emergency stop button.
Authentication refused
•
Check the LED status color and read the indication on the touchscreen display.
•
Check that the connection of the EV charger to the backend is available.
How long is the warranty period?
•
The warranty period is 2 years.
If the problem persists, contact your local installer or your Eaton technical support representative using the email address
.
Table 4. Frequently asked questions
7.3 Cleaning or replacing filters
Check the filters on a yearly basis to ensure that they are not obstructed, and they work properly.
In case of obstruction, filters need to be replaced as soon as possible and Eaton recommends not to use the
unit and wait for the replacement of the filters.
Before starting any operation, please contact your Eaton service representative using the email address
.
When the charging station reaches the end of its service life, the end user should contact professional and qualified
personnel for disposal instructions. Please refer to
www.eaton.com/recycling
for further details.
7.4 Disposal
The EU Directive on Waste Electrical and Electronic Equipment (WEEE) (Directive 2012/19/EU) establishes
common rules on the management of electrical and electronic equipment and minimize its impact — from
design until disposal — on the environment. As a manufacturer of electrical and electronic equipment, Eaton
actively supports the requirements of the WEEE Directive.
In compliance with the EU standard EN 50419 for marking of electrical and electronic equipment, we include
the crossed-out wheeled bin symbol on our products. This symbol alerts users that these products should be
recycled in accordance with local environmental regulations and not discarded with household waste. When
end users recycle WEEE they are helping to ensure that they are neither incinerated nor sent to landfills,
minimizing potential negative impact on human health and the environment.
Any device that is no longer needed must therefore be returned to the distributor or disposed to an authorized
collection and recycling center in the area. Eaton encourages all its customers and end users to make
responsible decisions when it comes to disposing products.
Eaton is not responsible for the transportation of the device to the collection point or recycling center.
