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8. Troubleshooting

The Eaton 9PX and 9SX are designed for durable, automatic operation and also alert you whenever potential 

operating problems may occur. Usually the alarms shown by the control panel do not mean that the output 

power is affected. Instead, they are preventive alarms intended to alert the user.

Events are silent status information that are recorded into the Event log. Example = "AC freq in 

 

z

range".

Alarms are recorded into the Event log and displayed on the LCD status screen with the logo blinking. 

 

z

Some alarms may be announced by a beep every 3 seconds. Example = "Battery low".

Faults are announced by a continuous beep and red LED, recorded into the Fault log and displayed on 

 

z

the LCD with a specific message box. Example = Out. short circuit.

Use the following troubleshooting chart to determine the UPS alarm condition.

8.1  Typical alarms and faults

To check the Event log or Fault log :

1.

  Press any button on the front panel display to activate the menu options.

2.

  Press the   button to select Event log or Fault log.

3.

  Scroll through the listed events or faults.

The following table describes typical conditions.

Conditions

Possible cause

Action

Battery mode

LED is On. 

1 beep every 10 seconds.

A utility failure has occurred and 

the UPS is in Battery mode.

The UPS is powering the equipment 

with battery power. Prepare your 

equipment for shutdown.

 Battery low

The UPS is in Battery mode and 

the battery is running low.

This warning is approximate, and the 

actual time to shutdown may vary 

significantly.  

Depending on the UPS load and 

number of Extended Battery Modules 

(EBMs), the "Battery Low" warning 

may occur before the batteries reach 

20% capacity.

LED is On.
1 beep every 3 seconds.

No battery

The batteries are disconnected.

Verify that all batteries are properly 

connected.  

If the condition persists, contact your 

service representative.

LED is On.
Beep continuous.
Battery fault

The battery test is failed due to 

bad or disconnected batteries,  

or the battery minimum voltage is 

reached in ABM cycling mode.

Verify that all batteries are properly 

connected. Start a new battery test: 

if the condition persists, contact your 

service representative.

LED is On.
Beep continuous.
The UPS does not 

provide the expected 

backup time.

The batteries need charging or 

service.

Apply utility power for 48 hours to 

charge the batteries. If the condition 

persists, contact your service 

representative.

Bypass mode

An overload or a fault has 

occurred, or a command has been 

received and the UPS is in Bypass 

mode

Equipment is powered but not 

protected by the UPS.
Check for one of the following alarms: 

overtemperature, overload or UPS 

failure.

LED is on.

Summary of Contents for 9SX EBM 180V

Page 1: ...H 9SX 5000 9SX 6000 9PX 5000 9PX 6000 9SX EBM 180V 9PX EBM 180V Installation and user manual Copyright 2012 EATON All rights reserved Service and support Call your local service representative 5 6kVA...

Page 2: ...Page 2 5 6kVA EU_EN...

Page 3: ...Certification standards Safety IEC EN 62040 1 Ed 1 2008 p UL 1778 4th edition EMC IEC EN 62040 2 Ed 2 2006 p FCC part 15 Class A Performance IEC EN 62040 3 Ed 2 0 2011 p IEC 61000 4 2 ESD level 3 p IE...

Page 4: ...tream circuit breaker must be easily accessible The unit can be disconnected from AC power source by opening this circuit breaker Disconnection and overcurrent protection devices shall be provided by...

Page 5: ...gement SEA 22 4 Power cables connection 23 4 1 Access to terminal blocks 23 4 2 Input Output connection 23 5 Operation 24 5 1 UPS startup and shutdown 24 5 2 Operating modes 25 5 3 Transferring the UP...

Page 6: ...e comprises over 50 of recycled cardboard p Sacks and bags are made of polyethylene p Packing materials are recyclable and bear the appropriate identification symbol p 01 PET Materials Abbreviations N...

Page 7: ...f your equipment Providing outstanding performance and reliability the Eaton 9SX and 9PX s unique benefits include True online double conversion technology with high power density utility frequency in...

Page 8: ...Dimensions inch mm D x W x H 9SX 5000 106 48 27 0 x 17 3 x 5 1 685 x 440 x 130 9SX 6000 106 48 27 0 x 17 3 x 5 1 685 x 440 x 130 9PX 5000 106 48 27 0 x 17 3 x 5 1 685 x 440 x 130 9PX 6000 106 48 27 0...

Page 9: ...for 9PX only 7 Connector for RPO Remote Power Off control 8 Slot for optional communication card 9 Connector for additional battery module 10 Primary group 16A outlets for connection of critical equip...

Page 10: ...etwork card Relay MS Relay card MBP6Ki HotSwap MBP 6000i TFMR11Ki Transformer 11000i BINTSYS Battery Integration System EBMCBL180 1 8m cable 180V EBM MBP6Ki 5 3 4 1 2 6 1 Input Output terminal blocks...

Page 11: ...BM 50 2 7kW 3 0kVA Efficiency 95 Escape Up Down Enter On Off button Battery mode indicator orange Bypass mode indicator orange The following table shows the indicator status and description Indicator...

Page 12: ...UPS is operating normally The UPS is powering and protecting the equipment Battery mode 1 beep every 10 seconds A utility failure has occured and the UPS is on Battery mode The UPS is powering the eq...

Page 13: ...st Clears faults Identification Product type model Part Serial number UPS NMC firmware Com card IPv4 Com card IPv6 Com card MAC Detected accessories Register product Links to Eaton registration websit...

Page 14: ...after 5 min of back up time if load is less than threshold Disabled Sleep mode Enabled Disabled If Disabled LCD and communication will turn OFF immediately after UPS is OFF If Enabled LCD and communic...

Page 15: ...Unpacking the cabinet Unpacking the cabinet in a low temperature environment may cause condensation to occur z in and on the cabinet Do not install the cabinet until the inside and outside of the cab...

Page 16: ...tion cable 9 User manual 10 Safety instructions 11 Software CD ROM If you ordered an optional Extended Battery Module EBM verify that the following additional items are included z with the EBM 3 4 2 1...

Page 17: ...d firmly 1 Plug the EBM power cable s into the battery connector s Up to 12 EBMs may be connected to the UPS 2 Verify that the EBM connections are tight and that adequate bend radius and strain relief...

Page 18: ...he LCD panel p If you ordered other UPS accessories refer to specific user manuals to check the tower installation with the UPS To install the cabinet 1 Place the UPS on a flat stable surface in its f...

Page 19: ...crews to open the left side of the front panel 3 Remove the two screws to pull out the metal protection cover of the battery A ribbon cable connects the LCD control panel to the UPS Do not pull on the...

Page 20: ...e 20 5 6kVA EU_EN Rack mounting of UPS EBM and accessory modules p Follow steps 1 to 4 for module mounting on the rails 1 1 3 4 4 3 2 The rails and necessary hardware are supplied by EATON 3 Installat...

Page 21: ...ker 5000VA D curve 32A 6000VA D curve 32A 2 poles circuit breaker G N L2 L1 N L2 L1 to UPS Normal AC source 2 Recommended cable cross sections Terminal position Wire function Terminal wire size rating...

Page 22: ...ing arrangement SEA Change in SEA between upstream and downstream or galvanic isolation required 8 10 8 10 or Normal AC Load Main low voltage switchboard MLVS Isolation transformer Normal AC Load Main...

Page 23: ...ion check that the upstream protection device Normal AC source is open O Off Always connect the ground wire first If you ordered a HotSwap MBP refer to the specific user manual to check the terminal b...

Page 24: ...t the alarms and restart if necessary 7 Verify that the indicator illuminates solid indicating that the UPS is operating normally and powering the output The UPS should be in Online mode The internal...

Page 25: ...mode In the event of a UPS overload or internal failure the UPS transfers your equipment to utility power Battery mode is not available and your equipment is not protected however the utility power c...

Page 26: ...ng on output mode If Disabled the UPS output is shutdown Interrupt time This setting is displayed to define the break duration during transfer to Bypass only if transfer out of tolerance is enabled 10...

Page 27: ...ugh the display 1 Press any button to activate the menu options then select Event log 2 Scroll through the listed events 5 8 Retrieving the Fault log To retrieve the Fault log through the display 1 Pr...

Page 28: ...ected Pin 3 not low battery Pin 4 not on Battery Pin 5 user common Pin 6 on Bypass Pin 7 low battery Pin 8 load protected Pin 9 on Battery n o contact normally open n c contact normally closed The rel...

Page 29: ...age SELV circuit This circuit must be separated from any hazardous voltage circuits by reinforced insulation The RPO must not be connected to any utility connected circuits Reinforced insulation to th...

Page 30: ...avoid accidental load loss z Connectivity Cards Connectivity cards allow the UPS to communicate in a variety of networking environments and with different types of devices The 9SX and 9PX models have...

Page 31: ...er Software suite Each 9SX and 9PX UPS ships with Eaton Intelligent Power Software suite To begin installing see the instructions accompanying the Software suite CD Eaton Software suite provides up to...

Page 32: ...Replace batteries at least every 4 years to keep units running at peak efficiency 7 2 Storing the equipment If you store the equipment for a long period recharge the battery every 6 months by connecti...

Page 33: ...lacing batteries replace with the same type and number of batteries or battery packs z Contact your service representative to order new batteries Proper disposal of batteries is required Refer to your...

Page 34: ...panel to the UPS Do not pull on the cable or disconnect it 4 Pull out the plastic handle of the battery pack and slide the pack out slowly on to a flat and stable surface Use two hands to support the...

Page 35: ...3 Plug the EBM cable s into the battery connector s Up to twelve EBMs may be connected to the UPS 4 Verify that the EBM connections are tight and that adequate bend radius and strain relief exist for...

Page 36: ...o to Bypass 5 Turn the HotSwap MBP switch to the Normal position the red LED on the HotSwap MBP goes Off indicating that the load is now powered by the UPS Bypass LED should be On 6 Select Control the...

Page 37: ...ds A utility failure has occurred and the UPS is in Battery mode The UPS is powering the equipment with battery power Prepare your equipment for shutdown Battery low The UPS is in Battery mode and the...

Page 38: ...normal operation when the temperature drops 5 C below the warning level If the condition persists shut down the UPS Clear vents and remove any heat sources Allow the UPS to cool Ensure the airflow aro...

Page 39: ...ce Model number z Serial number z Firmware version number z Date of failure or problem z Symptoms of failure or problem z Customer return address and contact information z If repair is required you wi...

Page 40: ...x 17 3 x 5 1 106 48 9PX6Ki 685 x 440 x 130 27 0 x 17 3 x 5 1 106 48 Model EBM Dimensions D x W x H mm in Weight lb kg 9SXEBM180RT 645 x 440 x 130 25 4 x 17 3 x 5 1 150 68 9PXEBM180 645 x 440 x 130 25...

Page 41: ...larm 125 150 UPS shuts down after 1 minute 150 UPS shuts down after 1s Voltage waveform Sinewave Harmonic distortion 2 THDV on linear load 5 THDV on non linear load Transfer time Online mode 0 ms no b...

Page 42: ...uration 5000 6000VA 180Vdc 15 x 12V 5Ah 9SXEBM180RT 9PXEBM180 180Vdc 2 x 15 x 12V 5Ah Fuse 63A 63A Type Sealed maintenance free valve regulated lead acid with minimum 3 year float service life at 25 C...

Page 43: ...battery power Load Devices or equipment connected to the UPS output HE mode Operating mode by which the load is supplied directly by the AC source if it is within the tolerances defined by the user T...

Page 44: ...Page 44 5 6kVA EU_EN...

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