Eaton 9PX6K-L, Advanced User'S Manual, Page: 43 / 50

Eaton 9PX Lithium-Ion User Guide DPD-9PX2206—Rev 01 37
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If you have any questions or problems with the UPS, call your Local Distributor or your local service
representative and ask for a UPS technical representative. Please have the following information ready when
you call for service:
• Model number
• Serial number
• Firmware version number
• Date of failure or problem
• Symptoms of failure or problem
• Customer return address and contact information
If repair is required, you will be given a Returned Material Authorization (RMA) number. This number must
appear on the outside of the package and on the Bill Of Lading (if applicable). Use the original packaging or
request packaging from the Help Desk or distributor. Units damaged in shipment as a result of improper
packaging are not covered under warranty. A replacement or repair unit will be shipped, freight prepaid for all
warrantied units.
!
IMPORTANT
For critical applications, immediate replacement may be available. Call the Help Desk for the dealer or
distributor nearest you.
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• Eaton I.F. SAS - 110 Rue Blaise Pascal - 38330 Montbonnot St Martin – France.
• Eaton Electrical Ltd., P.O. Box 554, Abbey Park, Southampton Road, Titchfield, PO14 4QA, United
Kingdom.
Service and Support