manualshive.com logo in svg

EASYPRINT Compact CM, Product Manual, Page: 127 / 199

Share
Download
EASYPRINT Compact CM Product Manual Download Page 127

EPT033612 Issue 2 March 2018

4-1

PART 4 : Maintenance, Service and 

Fault Finding

CONTENTS

Page

PREVENTATIVE MAINTENANCE ..........................................................  4-5

Front Cover Sensor..........................................................................  4-5

Ignore Cover Sensor ..................................................................  4-5

Rear Cover .......................................................................................  4-5
Vertical Print Head Calibration.........................................................  4-5
Maintenance Schedule ....................................................................  4-6
Cleaning The Print Head ..................................................................  4-7

REPLACING THE PRINT HEAD.............................................................  4-8

Head Resistance ..............................................................................  4-9

REPLACING THE PRINT HEAD ACTUATOR ........................................  4-10

Align Small Stepper Motor Gears ....................................................  4-11
Adjusting the Print Head Angle ........................................................  4-12

REPLACING THE CAPSTAN ROLLER ..................................................  4-13

CHANGING THE DRIVE BELT...............................................................  4-14

CHANGING PRINTER CONFIGURATION .............................................  4-16

Printer...............................................................................................  4-16

BACK-UP & RESTORE ..........................................................................  4-20

Backup.............................................................................................  4-20
Restore.............................................................................................  4-21
Update .............................................................................................  4-21

FAULT FINDING ....................................................................................  4-22

Front Cover Sensor..........................................................................  4-22
Sensor Test ......................................................................................  4-22

Sensor Descriptions ...................................................................  4-22
Sensor Test Procedure...............................................................  4-23

IO Test..............................................................................................  4-25
Printer LED Status............................................................................  4-26

ERRORS / WARNINGS..........................................................................  4-27

List Of Errors ....................................................................................  4-27

Summary of Contents for Compact CM

Page 1: ...Compact CM Compact IM Easyprint Product Manual ...

Page 2: ... 2 EPT033612 Issue 2 March 2018 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 3: ...ad understand and act according to the information given in Part 1 Health and Safety All rights reserved No part of this publication may be reproduced stored on a retrieval system or transmitted in any form or by any means electronic mechanical photocopying recording or otherwise without the prior permission of Easyprint A S Easyprint A S has a policy of continuous product improvement the Company ...

Page 4: ...IVED ANY WARRANTIES REGARDING THE DEVICE OR THE SOFTWARE THOSE WARRANTIES DO NOT ORIGINATE FROM AND ARE NOT BINDING ON MS Note on Java Support The SOFTWARE may contain support for programs written in Java Java technology is not fault tolerant and is not designed manufactured or intended for use or resale as online control equipment in hazardous environments requiring fail safe performance such as ...

Page 5: ...ith all applicable international and national laws that apply to the SOFTWARE including the U S Export Administration Regulations as well as end user end use and country destination restrictions issued by U S and other governments For additional information on exporting the SOFTWARE see http www microsoft com exporting ...

Page 6: ... instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Any changes or modifications not expressly approved by the manufacturer could void the user s authority to operate the equipment European EMC Statem...

Page 7: ...612 Issue 2 March 2018 7 CONTENTS PART 1 Health and Safety PART 2 Description and Installation PART 3 Operation PART 4 Maintenance Service and Fault Finding PART 5 Technical Reference PART 6 Glossary of Terms ...

Page 8: ... 8 EPT033612 Issue 2 March 2018 AMENDMENT RECORD Amendment Date All Parts at Issue 1 March 2018 ...

Page 9: ...otices 1 5 Lethal Voltages 1 5 Replacing the Ribbon 1 5 Heating Element 1 6 Organic Solvents 1 6 Battery Replacement 1 6 Fuses Fire Hazard 1 6 Caution Notices 1 7 Damage to Print Head 1 7 Loss of Counter Data 1 7 Cable Routing 1 7 Mains Supply Voltage 1 7 Cleaning Materials for Print Head 1 7 Spare Parts and Consumables 1 8 ...

Page 10: ...Health and Safety 1 2 EPT033612 Issue 2 March 2018 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 11: ...This therefore excludes any phase to phase connected supplies such as may be available in some factories and or countries If the supply fuses located on the rear of the printer and the printer s power supply unit are replaced they must be replaced by a 2 amp T 5x20 UL fuse 230 115V 50 60Hz for the printer and a 4 amp T 5x20 UL fuse 230 115V 50 60Hz for the printer power supply unit V200006 Install...

Page 12: ...zards ALWAYS take great care around the machine not to slip trip or fall especially if the machine is used in areas where the floor may be wet or greasy Use only Easyprint ribbons Replace ribbons with care to avoid cutting hands or fingers Take care in the unlikely event of an electronic fault causing an unexpected start up of printer drive motors to avoid possible injury Read the Safety Data Shee...

Page 13: ...es clearly state the nature of respective hazard and the means by which it can be avoided Lethal Voltages Lethal voltages are present within this equipment when it is connected to the mains supply Only trained and authorised personnel may carry out maintenance work Observe all statutory electrical safety codes and practices Unless it is necessary to run the printer disconnect the printer from the ...

Page 14: ...d contact with the eyes and skin Avoid inhalation of the vapour Do not smoke in the presence of the vapour or the vicinity of the printer Battery Replacement Replaceable batteries should only be replaced using batteries of the correct specified type and rating Failure to do so may result in an explosion hazard Used batteries should be disposed of according to the battery manufacturer s instruction...

Page 15: ...ed when the printer is switched off Cable Routing To avoid damage to the cables or equipment ensure that the cables are routed clear from any moving parts Mains Supply Voltage To avoid damage to the equipment do not exceed the supply voltage stated in this manual See Technical Reference on page 5 1 Cleaning Materials for Print Head To avoid damage to the printer components use only soft brushes an...

Page 16: ...arch 2018 Spare Parts and Consumables To avoid the risk of damage to the print head use only Easyprint spares parts and consumables Contact supplier for details For Sales and Service contact Easyprint A S www easy print com sales easyprint com ...

Page 17: ...Output Voltage 2 13 Example Connections 2 14 Using a 24V Product Detector or Proximity Sensor 2 16 Output Connections 2 17 Remote Pause 2 18 Connecting Encoder to I O Connector CM only 2 19 I O Wiring Diagram 2 20 CONNECTIVITY 2 21 Compact Touchscreen to One Printer 2 22 PC Compact Touchscreen Touchscreen to Networked Printers 2 23 Example Network 2 23 Network Set up 2 24 Connecting to Networked P...

Page 18: ... Interface Settings 2 40 Printer Connection 2 40 Network 2 41 Version Information 2 41 Locating the Printer s IP Address when Not Known 2 42 Requirements 2 42 Connecting 2 42 Use of USB to Find Out which IP the Printer is Using 2 43 Change IP Address of Printer Using USB 2 43 Changing the Compact Touchscreen Touchscreen IP Address 2 44 Adding More Connections 2 45 Compact Touchscreen 2 45 Touchscr...

Page 19: ...shipment and that all parts needed for the installation and operation of the printer are present Ensure that the following items are present Inventory Contents Part No Printer Unit CM or IM TBA CM Printer TBA IM Printer Compact Touchscreen Optional EAS002113SP Mains Power Supply Unit PSU EPP002214SP I O Cable 5m EDP002215SP Documentation Pack Language dependent ...

Page 20: ...USB Port Printer Connections Rear View Rear USB Small Encoder 5 Pin DIN Type CM printers only Power Input 24V d c 5A Input Output 15 Way D Type Rear USB Large Ethernet cable port to connect to PC or network CAUTION Socket provides Power over Ethernet PoE The rear USB large and rear USB small connections share a port and therefore cannot be used together ...

Page 21: ...Description and Installation EPT033612 Issue 2 March 2018 2 5 Peripherals Power Supply Unit Encoder Used for CM printers only ...

Page 22: ... the bracket kit The bracket range covers widths of up to 900mm The available flat pack variants are Window bracket for IM and CM versions Notes 1 The CM version includes the encoder and CM axle assembly 2 The CM rubber roller assemblies are available in 100mm size increments 305mm to 805mm and must be ordered separately 3 The Quick Release QR Carrier Assembly P N EPT006141 is available for mounti...

Page 23: ...on EPT033612 Issue 2 March 2018 2 7 Window Bracket IM Version 0 9m Part No EAS002706 Note Three guide rollers are shown for illustration purposes only two are supplied in the kit Window Bracket CM Version 0 9m Part No EAS002717 ...

Page 24: ...ch 2018 Web Positioning Module 0 9m Part No 5 0460281 Labeller Bracket Assembly Part No EAS001626 Notes 1 The Labeller Bracket can be assembled in either a left hand or a right hand version 2 Installation drawing EAS002727 is included with the bracket kit ...

Page 25: ...Allen key 1 Mount the printer in the bracket system using four M6 screws supplied with bracket 2 When mounting the CM printer in the CM bracket ensure the print head is positioned above the top point of the rubber roller 3 In order to apply the correct print head pressure ensure that the height between the base of the printer and rubber roller or platen is approximately 3mm 4 When the correct dist...

Page 26: ...onnect USB A into the USB port on either the front or the back of the printer If a retained connection is required between the Compact Touchscreen and the USB cable the mini USB plug lead can be secured in place by removing the rear cover of the Compact Touchscreen and fitting a small cable tie to the mini USB plug If a retained connection is required between the power plug or USB plug and the pri...

Page 27: ...Output Volt free contacts These contacts are operated and driven by a relay on the printer circuit board They are normally open or normally closed depending on the assigned function They serve as a switch operated by the printer to output its status 2 Input Volt free contacts Their main function is to provide the start signal for printing These contacts can be operated by a switch connected to the...

Page 28: ... 15 Purple Red White Input 2 Volt free contacts Start Signal 5 13 Yellow Black White Input 3 Volt free contacts None 6 14 Green Brown White Input 4 Volt free contacts Remote Trigger Front Multi Function Button Function cannot be changed 7 15 Blue Red White The volt free output contacts are each capable of handling a load of 30V 100mA The function of each output can be changed in the software the d...

Page 29: ... to provide 5V or 24V with ground on pins 13 14 or 15 Note Default output voltage is 24V Output voltage of the powered contacts is set by JP1 and JP2 on the connection board as follows JP1 and JP2 Position Output Voltage Pin 9 Maximum Current 1 2 5V 100mA 2 3 24V 500mA Both jumpers must be moved ...

Page 30: ... and 13 of the I O connector as shown in the following diagram Pin 5 Yellow Pin 13 Black White Printer Relay Alternative Start Signal Yellow 5 Black White Yellow Black White Yellow Black White 5 5 13 13 13 VCC_ISO VCC_ISO VCC_ISO GND_ISO GND_ISO GND_ISO U4 U4 U4 H11L1M H11L1M H11L1M Relay R15 R15 R15 1K 1K 1K Start signal Start signal Start signal 1 1 1 2 2 2 6 6 6 4 4 4 5 5 5 Open Collector open ...

Page 31: ... button can be triggered with a 1 second pulse which will either tension the ribbon initialise the printer or clear error depending on printer status An 8 to 10 second pulse will switch off the printer The connection is made using pins 7 and 15 of the I O connector as shown in the following diagram Pin 7 Blue Pin 15 Red White Printer Relay ...

Page 32: ... or Proximity Sensor 1 Ensure JP1 and JP2 on the connector board are set to the default position 2 3 for 24V See Output Voltage on page 2 13 2 Connect the NPN sensor as follows 24V Pin 9 0V Pin 13 Signal from sensor Pin 5 Pin 5 Yellow Pin 13 Black White Printer Pin 9 Grey Sensor Signal 24V 0V ...

Page 33: ...ntacts with a maximum loading of 30V 100mA Output 4 is a powered contact Pin 9 is supplied with 24V by default See Pin Allocations on page 2 12 Pin 12 Light Green Pin 10 White Pin 4 Orange Pin 2 Brown Pin 11 Pink Pin 3 Red Printer Output 1 Output 2 Output 3 I O Connector 15 pin D Type Output 4 Pin 9 Grey Pin 1 Black ...

Page 34: ...use and resume buttons will not be shown on the home screen 2 When the switch is closed the printer is paused when the switch is open the printer will resume 1 Select 2 available pins from the table bellow and connect the switch Printer Pins Colours 5 13 Yellow Black White 6 14 Green Brown White 8 15 Purple Red White 2 Select Settings IO Port Assignment Remote Pause 3 Choose which input the switch...

Page 35: ...he encoder can be connected to Input 1 of the I O Connector which duplicates the encoder connector 1 Ensure printer supplies 5VDC on pin 9 See Output Voltage on page 2 13 2 Connect Pin 15 Red White to Pin 3 Blue of Encoder 0V Pin 8 Purple to Pin 2 White of Encoder Signal Pin 9 Grey to Pin 1 Red of Encoder 5V ...

Page 36: ...Description and Installation 2 20 EPT033612 Issue 2 March 2018 I O Wiring Diagram CM printers only ...

Page 37: ...t cable port to connect to PC or network 2 CAUTION Socket provides Power over Ethernet PoE Compact Touchscreen to USBA Packaging Machine I O Cable P N EDP002215SP Mini USB1 CM printers only Notes 1 The rear USBA and Mini USB connections share a port and therefore cannot be used together 2 To connect the printer to a network see Compact Touchscreen to One Printer on page 2 22 To connect the printer...

Page 38: ...Printer The Compact Touchscreen can be connected to the printer via direct USB connection no network One Compact Touchscreen connects to one printer at a time Connect Compact Touchscreen at rear or front USBA Compact Touchscreen can be hot swapped between many printers Direct USB Connection ...

Page 39: ...le to damage by Power over Ethernet from the printer An example network diagram follows in which a Compact Touchscreen Touchscreen or PC can be connected to several networked printers Example Network Touchscreen Switch PC Compact Touch screen Example Network OR OR Compact Touchscreen Connection Networked Printers One Compact Touchscreen connects to many printers at a time Extra PSU for Compact Tou...

Page 40: ...n page 2 26 for details on the printer network settings Connecting to Networked Printers See Example Network on page 2 23 To log on to a powered on printer 1 Upon powering on the Compact Touchscreen Touchscreen select the desired printer from the list of available printers 2 If displayed at the Log In screen enter the UserID and password 3 Select Log In To disconnect the Compact Touchscreen from t...

Page 41: ...ion EPT033612 Issue 2 March 2018 2 25 PC or Touchscreen to One Printer Crossover Ethernet Cable Note Initially ensure both printer and PC are DHCP enabled Then if required set the IP settings for the printer and PC Touchscreen ...

Page 42: ...168 125 200 Printer Slaves The Printer Slaves function allows one printer to control up to 10 other networked printers performing the same task The user can also add or remove a slave printer as well as edit the details of an existing printer To employ the master slave printer relationship at least two printers are required on the same network One printer is selected as the master printer which ca...

Page 43: ...Safari from version 6 To connect 1 Connect the PC and Printer directly via Ethernet connection See PC or Touchscreen to One Printer on page 2 25 Or through a network connection See PC Compact Touchscreen Touchscreen to Networked Printers on page 2 23 2 Power on the printer and start the PC 3 Start the PC web browser application 4 Enter http IP address of the printer in the address field of the web...

Page 44: ...ion 2 28 EPT033612 Issue 2 March 2018 Encoder Connection CM only For CM printers the Shaft Encoder connection is shown Shaft Encoder Connections to the Printer NPN 1 RED 5V 2 WHITE SIGNAL 3 BLUE 0V 3 5 2 4 1 ENCODER CONNECTION ...

Page 45: ... Touchscreen If this is a requirement use a powered USB hub If a retained connection is required between the Compact Touchscreen and the USB cable the mini USB plug lead can be secured in place by removing the rear cover of the Compact Touchscreen and fitting a small cable tie to the mini USB plug The Compact Touchscreen USB cable supplied is 2m in length A maximum cable length of 3m can be used b...

Page 46: ...ed Ethernet port This can be used to power the Touchscreen without additional power cables Contents Part No Optional Touchscreen with European mains lead and crossover Ethernet cable EPT007715 Optional Touchscreen with US mains lead and crossover Ethernet cable EPT007714 European Power Cable VEY1414 US Power Cable VEY1415 Cable to I O box Ethernet EPT007719 Touchscreen LCD Panel ...

Page 47: ...een Select the printer to connect to and log in if required Open the Message Store Highlight a design Press Print PRINTER SET UP Setting the Ribbon Type The ribbon type setting is used to set the optimum print parameters for each ribbon type This allows for faster set up better print quality and sets the correct ribbon length Note The default ribbon type is Custom this allows the ribbon diameter a...

Page 48: ... the ribbon path If this is not done the ribbon will not be fed correctly around the guides and rollers in the ribbon path This will result in poor or no printing Ribbon Threading Procedure Capstan Rewind Spindle Ribbon Guide Roller Unwind Spindle Dancing Arm Dancing Arm Bridge Cover Ribbon Threading Right hand Printer Ribbon Guide Roller 1 Rotate the quarter turn latch anti clockwise Gently pull ...

Page 49: ... hand printing and thread the ribbon accordingly Ribbon Path Left Hand Ribbon Path Right Hand Note To change the printer from left hand to right hand or vice versa see Changing Printer Configuration on page 4 16 5 Wrap the ribbon around the empty ribbon core several times taking up any slack in the ribbon path to complete the operation Flip the dancing arms back to the closed position 6 Fit the co...

Page 50: ...ting the Printer CAUTION When calibrating the print head must be able to extend fully please ensure enough space is allowed to perform this function For CM printers the print head position parameter must be set to allow this For IM printers the printing surface should be moved from under the printer If neither is possible remove the printer from the bracket Calibrate at the printer operating tempe...

Page 51: ...rinter in use a For CM printers set the Encoder Divide to 0 The current read only Line Speed is updated every few seconds 2 Go to Settings Production Line Setup Head Functions Manually adjust the Head Position and Print Head Height parameters to set the correct distance of 0 2 2mm between the print head and substrate for both CM and IM printers 3 Review the following CM and IM bracket mounting dia...

Page 52: ...oller 4 Set the Print Trigger as required at Settings Production Line Setup Print Trigger For more information see Print Trigger on page 3 48 5 Go to Settings Production Line Setup Print Head and set the Head Position a For CM printers set the Head Position so that it is above the roller b For IM printers we recommend that the horizontal print head position is set to 0 ...

Page 53: ...tion and fault finding on the TTO printers 1 Connect to a printer 2 Ensure a label is loaded to print 3 Press Home Settings Production Line Setup Speed Profile A blank graph should be visible The Settings button allows you to set up the following X Axis Time or distance X Axis Sample length in mm or ms as selected above Trigger by Either trigger on print go or set to run until an error is raised C...

Page 54: ...2 38 EPT033612 Issue 2 March 2018 CM Speed Profile Graph 1 2 4 3 1 Substrate speed 2 Ribbon Speed 3 Printing 4 Print Go It may be necessary to scroll up down and left right to see the full graph Press Refresh to repeat the capture ...

Page 55: ...EPT033612 Issue 2 March 2018 2 39 IM Speed Profile Graph 2 1 4 3 1 Printhead speed 2 Ribbon Speed 3 Printing 4 Print Go It may be necessary to scroll up down and left right to see the full graph Press Refresh to repeat the capture ...

Page 56: ...r 2 Select Unlock UI Settings 3 Enter the password QS and select To lock the user interface settings select Lock UI Settings Printer Connection Set up the method of connection between the Compact Touchscreen Touchscreen and printers Select one of the following Connection Methods to connect the UI to the printer s Broadcast Use this option if the Compact Touchscreen Touchscreen is to be used with m...

Page 57: ...ciated with this approach For example When a printer or a Compact Touchscreen is assigned an IP address by the network it will use this address until powered down However when the device is powered up again there is no guarantee that it will get the same IP address If a PC based interface running a standard browser such as Internet Explorer is used re establishing a connection is not straightforwa...

Page 58: ...or Windows Vista or Windows 7 version 4 1 or higher ActiveSync can be downloaded from Microsoft homepage USB cable with mini USB at the printer end Connecting Turn on the printer Wait 45 seconds Ensure that the standard USB connector at the rear of the printer is not being used Use the mini USB cable to connect the PC to the printer s mini USB connector as shown in the following images Mini USB po...

Page 59: ...nce as the folder is sometimes not updated 3 Copy the IP_Address txt file to the PC s hard drive 4 Use Notepad to open the IP_Address txt file now located on the PC 5 The file shows the IP address that was used during the last connection 6 Remove USB cable if no further connection is required Change IP Address of Printer Using USB 1 Navigate by using Explorer in ActiveSync to the Flash Disk folder...

Page 60: ...rocedure see Unlock User Interface Settings on page 2 40 To change the IP address of the Compact Touchscreen Touchscreen when it is running from an external PSU 1 Select Settings User Interface Network 2 Select the Hostname 3 Untick the Enable DHCP tickbox 4 Change the IP Address which changes immediately Note If the default server IP address of the Compact Touchscreen is changed the user will be ...

Page 61: ...ompact Touchscreen is not connected via USB to any printers but is powered by the optional power supply and connected to the network via an STP ethernet cable 3 Ensure that the Compact Touchscreen s IP address is set correctly 4 Select Settings Printer Connection Connection Method and choose one of the following connection methods Broadcast Select Broadcast to display a list of detected devices on...

Page 62: ... menu and select Refresh Direct If the device s connection details are known select Direct Add Direct Enter the Name Type IP Address Port Host and select OK If the devices connection details are not known select Direct Add Direct Get from Broadcast Choose from the list of detected devices on the network Favourite Create a list of favourite printers If the connection details are known select Favour...

Page 63: ...st name of the printer for example 6 Select Type and choose TTO from the drop down menu 7 Select IP Address and enter 169 235 97 135 8 Select Port and enter 700 9 Select Host and enter the host name of the printer This value will be displayed next to the IP address of the printer on the Compact Touchscreen connection screen The value entered is not used for connection Reconnecting the Compact Touc...

Page 64: ...o the printer It is this name that defines the machine ID identity which can be used as a variable in a message Note Do not confuse the machine ID with the host name Special Features This tab shows the System ID Note Feature Codes such as Continuous Head Down Override Max Contrast Override Print Position or SD Emulator can be added or removed ...

Page 65: ...for large text fields To change the setting set or remove the tickbox and perform a mandatory reboot of the printer To verify if Complex Scripting is enabled a design with some Arabic text is required When Complex Scripting is enabled the text is correct When it is disabled it is incorrect Auto Copy Designs If a USB device containing design files stored in the root directory is inserted into the p...

Page 66: ...Description and Installation 2 50 EPT033612 Issue 2 March 2018 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 67: ...Printer 3 8 Printer Shut Down 3 8 STATUS BAR 3 8 MESSAGES 3 9 NEW MESSAGE 3 10 Add 3 10 Text 3 11 Variable 3 13 Clock 3 13 Counter 3 18 Prompted Field 3 19 Link 3 19 External Data 3 20 Printer Data 3 23 Shift Code 3 23 Edit Variable 3 23 Properties 3 23 Barcode 3 24 Shape 3 27 Image 3 27 Copy Clone 3 27 Move Size 3 28 Rotate 3 28 Zoom 3 29 File 3 30 Save Message 3 30 SELECTING AN EXISTING MESSAGE ...

Page 68: ...int Trigger 3 48 Print Head 3 49 Heater State 3 49 Print Head Set Temp 3 49 Print Head Resistance 3 49 Print Head Height 3 49 Head Position 3 49 Head Position Offset 3 50 Head Functions 3 50 INPUTS OUTPUTS 3 51 Assignment 3 51 Monitor 3 51 Test 3 51 REGIONAL SETTINGS 3 52 Language and Keyboard 3 52 Date and Time 3 52 FILE MANAGER 3 53 Printer 3 53 Local 3 53 Create a Message Store on the Printer 3...

Page 69: ...56 Enable the SD Emulator 3 57 Connect to the Printer Using CoLOS Create 3 57 Use Messages Designed for SD 5 X40 or X60 3 58 Download a File to the Printer 3 58 Request a Message at the Printer 3 58 Setting the Host PC Mode in CoLOS Create 3 58 Allocating a Job Source to a Printer 3 59 ...

Page 70: ...Operation 3 4 EPT033612 Issue 2 March 2018 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 71: ...en powers on when the USB power cable is connected or when the Touch screen is turned on 2 If the connection is via Ethernet the Connection screen displays either a Select the device to connect to or b Long press the device name for details and then select either Connect or Cancel 3 Enter Username and Password if requested the Home Screen will display From a PC or laptop 1 Launch the QuickStep PC ...

Page 72: ...t Settings and Settings as shown below Home Screen Menus Long press to Access Security Management It is possible to configure the third button Global Print Settings in the example above Go to Settings and long press the desired Menu At the prompt Would you like this button to appear on the Home screen select OK to confirm or Cancel ...

Page 73: ... Log Off Disconnect from Printer Main Screen Area For more information see Status Bar on page 3 8 Editor Screen Vertical Scroll Select Item Redo Undo Breadcrumb Trail Menu Buttons Sub Menu Lock Screen Log Off Disconnect from Printer Notes 1 Long press can be used on most buttons to view a short description of the button s function 2 When an icon is greyed out its function is not available from tha...

Page 74: ...he Play Stop button enables the user to select a new print state for an active message For example if a message is selected and the Status Bar shows Ready select the Play Stop button to select a new print state The options are Restart Print Cancel Print or Pause Print When selecting Restart Print enter any variable data and the number of prints required if the Print Counter is enabled Select Next ...

Page 75: ...reen above the message store called Internal and a list of messages it contains are displayed Select any saved message from within a message store or from the list of messages You can then edit preview cancel or send the message to print To edit a message while it is printing go to Home Screen Messages and select Edit Printing Message ...

Page 76: ...ious action 2 To see a brief description of a button long press the button 3 It is possible to select the message area to locate the cursor adding an item will then place the item at the cursor point Add Add various items into the message Text Text Variable Clocks etc Barcode Barcode Variable Line Shape Image Items Available to Add into a Message Clone Item Notes 1 When an icon is greyed out its f...

Page 77: ...y Available Keyboard Languages Clear the Text Field Delete Previous Character To add lines of text into the message enter text into the Text Area and select Enter It is also possible to include variables such as clock information within a text item If required select the variable button select the variable from the list or create a new variable Alternative characters are available via the Unicode ...

Page 78: ... characters are added select to include the text item in the message Selecting the will revert to the Add menu without adding the text item into the message IME Input Method Editor in a similar manner to entering Unicode characters above select the button to display the IME entry area the button will change to amber Enter the required characters Select again to revert to the text screen Once all c...

Page 79: ... a three letter abbreviation dddd Day of week as its full name M Month as digits with no leading zero for single digit months MM Month as digits with leading zero for single digit months MMM Month as a three letter abbreviation MMMM Month as its full name y Year as last digit with no leading zero for single digit year yy Year as last two digits with a leading zero for years less than 10 yyyy Year ...

Page 80: ...ti character time marker string such as AM or PM For example to get the time string 11 29 40 PM use the following format string hh mm ss tt Supported Special Formats Value Description JJJ Day of year always three digits 29th of February 060 WW Week of year always two digits The first 4 day week in the year 01 D Day of week Sunday 0 Monday 1 Saturday 6 Language To define the date or month with lett...

Page 81: ...d in a calendar format The time printed will be the fixed date in place of the variable clock Certain parts of the prompt can be customised 1 Open the message in the editor 2 Click Message Orphaned variables Edit Variable and edit the variable corresponding to the date picker Here you can set the text of the prompt and if the last used value is retained Offset When a clock is required showing an e...

Page 82: ...e Policy The time can be updated in three ways On Jobstart When the label is loaded into the printer memory the actual time when loading will be stored and this time will be printed at each label when printing Realtime If the clock is required to be updated after every print this box must be activated Printing speed will not be affected if this option has been selected Specify Time Day and time ca...

Page 83: ...y The update day can be set Update Hour The update hour can be set Update Minute The update minute can be set Example Actual day Monday the 15 Apr 2013 Update Day Friday Friday 12th output is Friday 12 Apr 2013 Saturday 13th output is Friday 12 Apr 2013 Thursday 18th output is Friday 12 Apr 2013 Friday 19th output is Friday 19 Apr 2013 ...

Page 84: ...f the name of an already used variable is changed the items in which the variable is used must be manually updated Output Use the drop down menu to choose a numerical system for the output The following numerical systems are available Numeric Hex Alpha AlphaNumeric and Arabic Padding use the drop down menu to choose between Leading Zeros or Leading Spaces to fill spaces in the number string Prompt...

Page 85: ...ollowing properties are available for editing Input Type Select AlphaNumeric to enter letters and digits or Numeric to enter only numerical values Length The maximum number of letters is set here For example if it is known in advance that all answers consist of a maximum of eight digits then only enter a maximum of eight digits Name The name of the variable is entered here Selecting the Name tab w...

Page 86: ... of entries are supported 1 xNN A single character NN is the key code of the character Use this form to input a character not found on the keyboard for example SOH ETB STX and ETX 2 vNN NN characters to be printed 3 dNN NN characters as don t care 4 Clear text There must be a direct match between the text and the info that the device sends NN is to be considered a number in the range from zero to ...

Page 87: ...17 If the software libraries are used the transfer is UNICODE as opposed to the example which is ANSI To make the input definition UNICODE enter x00 after each character Result x01 x00F x00i x00l x00l x00S x00e x00r x00i x00a x00l x00V x00a x 00r x00 x0 0 x02 x00S x00e x00r x00i x00a x00l x00 x03 x00 x00 x02 x00 v01 x00 v01 x00 v01 x00 v01 x00 x03 x00 x17 x00 Note If the input definition fails it ...

Page 88: ... each print buffer capacity 1000 Values 3 Each print No Buffer A new value has to be sent for each print 4 First Time Only One and only one variable is received The variable does not change until the print job is loaded again 5 Weight Input Use this setting if you have a scenario where the input is generated by a scale and the input needs to be delayed by a certain amount of prints Choosing this s...

Page 89: ...sed variable is changed the items in which the variable is used must be manually updated Shift code Table Use the drop down menu to select a previously created shift code table New shift code tables are created from the file menu See File on page 3 30 Edit Variable Edit variables contained within the selected item A list of the variables contained is displayed select from the list to edit or selec...

Page 90: ...n select the button to insert the code into the message To display edit properties either Highlight the barcode within the message and select the More button OR Select and long press the barcode to find its properties Text Area To delete a message s selected item whilst in the barcode s Properties screen select the Delete Item button Using the Move Size and Rotate Flip functions arrange the item a...

Page 91: ...lack web material this way the barcode will still look normal for a barcode scanner Anchor Each item is surrounded by a virtual rectangle The anchor point determines where the x and y coordinate touches this rectangle The anchor point is also used as the point of orientation The default is Top left Top Left Top Centre Top Right Centre Left Centre Right Centre Bottom Left Bottom Right Bottom Centre...

Page 92: ... set in points Position X mm Defines the x position across the print head of the item Numerical values can be entered Position Y mm Defines the y position longitudinally with the print head of the item Increasing this value moves the item in the writing direction Numerical values can be entered Rotation Used to select the desired rotation the item can be rotated to 0 90 180 and 270 In combination ...

Page 93: ...s folder stored in the printer Either Browse for the required image or Go to Settings File Manager Printer and select USB drive to view the images on the USB drive Import an image from either the USB or a remote source by entering the pathname of the image s location Note Imported images must be monochrome bmp format Using the Move Size and Rotate Flip functions arrange the item as required within...

Page 94: ...ox in the message Select the item s box to resize then using the resize buttons make the box larger or smaller as required or Select the item s box select and hold the small red rectangle note it will turn yellow then drag the corner out to resize it Note The resize buttons will only resize the entire item box To change the font size of the item select the item and then the button Rotate Once an i...

Page 95: ...essage field or the whole Message field in a different size select the item s and then select the appropriate button from the above toolbar 1 Incrementally zoom in on the message area 2 Incrementally zoom out of the message area 3 Fit whole message height to area 4 Fit whole message width to area 5 Zoom to 100 actual size of Message 6 Zoom selected item to fit into message area ...

Page 96: ... message 2 Save message 3 Save as a new message 4 Add new Shift Code table 5 View edit variable properties 6 View edit the message properties 7 Delete item from message 8 Send to print Save Message Once the message has been created changed select the Save Button to save the message Enter the message name required and select the message store if appropriate ...

Page 97: ...lowing screen will display Choose to Edit Preview Send to Print or Cancel To change the selected message select Messages then open the required message store and select the required message The screen as shown previously will display select Send to Print The printer will revert to the Home screen and the selected message will be displayed Edit To edit an existing message 1 Select Messages and sele...

Page 98: ...operties menu 5 The message can now be edited using any of the following edit functions 1 2 3 4 5 6 7 8 9 11 10 1 Display Keyboard 2 Display Change Font Size 3 Select Font 4 Bold 5 Italic 6 Underline 7 Text Alignment 8 Display Change Line Spacing 9 List All Settings 10 Clone Item 11 Delete Notes 1 The Edit functions are the same for new messages 2 Available functions vary depending on message cont...

Page 99: ...rcode items The Properties area will be open as default Dimensions and location details can be changed as well as rotation font and italicisation Select the Add Text button to open the keyboard and amend the content Select the Add Variable button to add a variable into the item either select from the list or create a new variable Select the Edit Variable button to edit or remove variables within t...

Page 100: ...rols the contrast at which the print head prints The recommended settings for this are between 80 100 Higher values require more energy when printing The contrast required is dependent on the type of material being printed on and the type of ribbon used for printing If a low quality ribbon is used it may be necessary to increase the contrast but the life of the print head will be considerably redu...

Page 101: ...type in the maximum web speed in the edit box that follows Print Speed IM only Use this setting to adjust the Print Speed The Print Speed is in the range of 50 400mm s Print Head Pressure Print head pressure controls the pressure that is applied to the print head during printing The pressure required is dependent on the type of material being printed on The default value is 1 0 bar This value will...

Page 102: ... lower the print density This feature depends on the type of material being printed on There are very few cases where the FADING technology cannot be used It is recommended to experiment with this feature when installing the printer The printer and the print head cannot be overloaded in any way by entering high values in this menu but if increasing the Ribbon Economy reduce the contrast and head p...

Page 103: ...F there will be no reverse feed of the ribbon If this item is set to Auto enter a Retraction Offset which is used to fine tune the ribbon pull back If it has been set to Manual the number of millimetres the printer should pull back the ribbon must be defined Measure the desired pull back before entering a value to avoid entering an overly high value causing prints to overlap on the ribbon Retracti...

Page 104: ...t across the substrate will change Column Mode is particularly useful when the message to be printed is significantly narrower than the ribbon width and where the printed position of the code across the ribbon is allowed to vary Column Mode can also be used with the Ribbon Retraction and Ribbon Economy features However Column Mode has some limitations and cannot be used if The appropriate length o...

Page 105: ...ay be smaller Usually Column width Print head width Number of columns However this parameter must be a whole number So in the preceding example using a 32mm print head Column Width 32 5 16 4 6 Position The following settings can be adjusted or set from this tab X Offset Displaces the print across the print head By entering a negative value the print will be displaced towards the middle of the prin...

Page 106: ...rom the packaging machine sending signals in the middle of printing Note For CM the offset is defined in millimetres mm For IM the offset is defined in milliseconds ms In the following example the print would normally be interrupted by the second signal with the result that the printer will only print every other print By setting Delay Type instead the printer will not be interrupted in the middle...

Page 107: ...s are activated at the same time Normal Print Print Head Width Print Head Width Mirrored Print Flipped Print Mirrored and Flipped Print Technical The Printer uses default settings for the application Settings can be manually adjusted Head down When the print head needs to be lowered i e at the start of a print the printer s software sends a signal to the twin shafted motor thus lowering the print ...

Page 108: ... start offset CM only This defines when the stepper motor should start pulling the ribbon relative to the start of the print To obtain good quality print the ribbon should be moving when the print head is lowered If the ribbon is not moving when the print head is lowered a black line may occur at the start of the print The default setting is sufficient in most applications At extremely high speeds...

Page 109: ...d once printing is complete you will be prompted to select the next action The Action When Done pull down menu allows the user to select the next action when the count is completed Available actions are Ask Quit Restart or Cancel Saved With Message Here the user can save specific settings with a message simply by ticking the feature s tickbox If the feature is not ticked the software will use the ...

Page 110: ...ror Status bar will change to red select the status bar to see more details or clear the alert The printer will cease to operate until the alert is cleared Note Use the Ignore feature ONLY for test purposes When an error occurs and the operator selects this feature the printer continues to operate and no alert warning screen appears Use the pull down menus to configure alerts for Start When Delayi...

Page 111: ... number of printing applications is now available If required the print quality can be fine tuned at low speeds by increasing the ribbon speed compared to the substrate To do this set Ribbon Economy to a negative value typically 5 to 10 Start While Delaying If a start signal is detected while the start delay mechanism is active the signal is either ignored or an alarm will be raised Start When Not...

Page 112: ... the substrate printer are Continuous Mode CM or Intermittent Mode IM Line Movement The pull down menu will show CM Moving or IM Static depending on the printer type Line Movement CM Moving For CM printers the following features will be displayed Encoder Divide This is the factor by which the encoder signal is divided by The default value is 0 Line Speed mm s This is the figure as measured by the ...

Page 113: ...Operation EPT033612 Issue 2 March 2018 3 47 Line Movement IM Static ...

Page 114: ...me option the distance time is set by the extra parameter c When the print trigger is open voltage is low when it is closed voltage is high 2 Active Level The default is to start printing when the voltage is rising i e when the contacts are closed It only triggers when the voltage rises 3 Start on External Trigger For IM printers this setting is available if Trigger By is set to Internal Time 4 Pr...

Page 115: ...lications where the ambient temperature is low less than 15 C the print quality can sometimes improve if the heater is activated Print Head Resistance The resistance of the print head varies from head to head Each time the print head is changed remember to key in the resistance of the print head Print head resistance consists of four digits and is indicated on the bottom of the print head as R XXX...

Page 116: ...essage allowing a degree of adjustment when the message is loaded Head Functions Select the appropriate button to perform the following functions Test Print Perform a single print of the selected message Note For CM printers the encoder must be turning in order to make a print Calibrate Calibrate the printer CAUTION Failure to calibrate the printer at the appropriate time can result in print head ...

Page 117: ...us accompany each assignment For a detailed pin allocation table see page 2 12 and page 2 13 For a table of functions behaviours for each output see page 2 18 Monitor This tab allows the user to monitor inputs outputs interrupts sensors and items such as ribbon speed See Sensor Test Procedure on page 4 23 Test See IO Test on page 4 25 ...

Page 118: ... set here will be overridden by the language of the UI Settings User Interface Language Keyboard Setting the language here is necessary only for things like alerts which on some printers comes back pre translated from the printer 2 The keyboard layout language can also be changed from the keyboard itself by selecting Language from the Add Text screen 3 The primary currency determines which symbol ...

Page 119: ...on the printer follow the procedure bellow 1 From the home screen select Settings File Manager Printer Printer Stores New Store 2 Enter a name for the new message store then select and select OK 3 Select Home Messages Refresh The new message store will now appear in the list of available message stores Create a Message Store on the Network To create a new message store on a network follow the proc...

Page 120: ...nter s Auto Log in feature Select the Enable Auto Log in check box and no password will be required to control the printer via Touchscreen or other Ethernet connected devices The Auto Login User drop down menu defines which user will be logged in Current User This screen displays the user that is currently logged in The current user can change the password or log out from this screen Users Create ...

Page 121: ...elect Save From the list select the required actions that this group can perform Select Cancel Save or Delete Group To view edit or delete existing groups Select the Group from the list Edit the description and select the actions required as necessary Select Cancel Save or Delete Group User Policy To enable Auto Log in select the tickbox and select the Auto Login User type from the pull down menu ...

Page 122: ...Printer Open on is reported as Cassette Open in CoLOS Control Ribbon Alarm is reported as Ribbon Break Detected in CoLOS Control Message Store The printer will only show the first 150 messages downloaded to the message store Messages added after the first 150 can only be accessed using remote protocol commands Inverted Barcodes The printer automatically adds the correct quiet zone to the inverted ...

Page 123: ...e Compact printer via Ethernet using the printers IP address and port 9104 This tells the printer to request the appropriate files from the PC which are then sent the printer will then interpret the files and print the required data The message will be saved in the printer s internal message store in the printer s native format 1 In CoLOS Create select File Download 2 Under the Printers window sel...

Page 124: ...avoid this select Download Only in step 4 above Request a Message at the Printer 1 Set CoLOS Create to communicate to the printer see Connect to the Printer Using CoLOS Create on page 3 57 Then enable the tick box Host PC Mode in CoLOS Create Note The printer must be allocated to a job source in CoLOS Control See Allocating a Job Source to a Printer on page 3 59 Note The SD Emulator must be enable...

Page 125: ...CoLOS Control right click the printer to be changed and select Properties 2 Select Job Sources Configuration Browse this will display a list of available job sources 3 Select Default Job Source or as applicable then select OK 4 The device properties will now show the selected job source ...

Page 126: ...Operation 3 60 EPT033612 Issue 2 March 2018 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 127: ...D 4 8 Head Resistance 4 9 REPLACING THE PRINT HEAD ACTUATOR 4 10 Align Small Stepper Motor Gears 4 11 Adjusting the Print Head Angle 4 12 REPLACING THE CAPSTAN ROLLER 4 13 CHANGING THE DRIVE BELT 4 14 CHANGING PRINTER CONFIGURATION 4 16 Printer 4 16 BACK UP RESTORE 4 20 Backup 4 20 Restore 4 21 Update 4 21 FAULT FINDING 4 22 Front Cover Sensor 4 22 Sensor Test 4 22 Sensor Descriptions 4 22 Sensor ...

Page 128: ...Maintenance Service and Fault Finding 4 2 EPT033612 Issue 2 March 2018 TROUBLESHOOTING GUIDE 4 47 Print Problems 4 47 Print Quality and Print Head 4 50 Network 4 58 Printer 4 58 Ribbon Breaks 4 59 ...

Page 129: ...Maintenance Service and Fault Finding EPT033612 Issue 2 March 2018 4 3 ...

Page 130: ...Maintenance Service and Fault Finding 4 4 EPT033612 Issue 2 March 2018 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 131: ...ere the printer is required to operate with the cover open such as during service maintenance fault finding or product demonstration 1 To view the value that the sensor is returning go to Settings IO Port Monitor and scroll to Cover Sensor 2 To ignore the Cover Sensor a Go to Settings Advanced Settings System Variable b Select Ignore Cover Sensor Rear Cover CAUTION The rear cover MUST be in place ...

Page 132: ... not been modified in away from the original values Once set these settings do not generally need to be changed Any changes may have been made to compensate for other problems For example the contrast or pressure settings may have been set higher to compensate for a print head that needs cleaning Every Year Check condition of the Ribbon guide rollers including those on the dancing arms Check that ...

Page 133: ...Cleaning Fluid Print Head Cleaning During the printing operation the print head temperature will be increased and label debris adhesive and scraps of paper will melt and clog the surface and the corners of the print head A dirty print head will result in poor print quality or can even result in total print head destruction Move the cleaning pen from side to side over the print head as shown in the...

Page 134: ...ears in the following photographs 2 Tool required 2 5mm Allen key WARNING Ensure printer is switched off and disconnected from the power supply before following this procedure Note Removal of the printer from the bracket may be necessary to ease this process Disconnect the head cable by gently opening the connector Remove the head cable out of the connector Move the retaining clip upwards ...

Page 135: ...its R XXXX and is printed on the bottom of the print head assembly CAUTION Setting an incorrect value may decrease the lifetime of the print head Slide the old print head out Record the new print head resistance value Slide in the new print head assembly and fit a new retaining clip Fit the head cable back into the connector and gently close the connector Turn on the printer Go to Settings Product...

Page 136: ...ver 2 Remove the print head Compact Printer Screws Mounting Block Mounting Block Capstan Actuator Assembly 3 Remove the four screws that retain the two mounting blocks 4 Remove the mounting blocks 5 Remove the five screws that retain the linear slide 6 Remove the rear cover from the machine area 7 Loosen the three screws that hold the capstan stepper motor to the back of the printer 8 Pull the act...

Page 137: ... after changing either Any parts of the print head actuator mechanism OR The small stepper motor To align the gears on the plastic side arm teeth 1 Push the side arms towards the inside of the printer until they stop as arrows show in the following photo 2 As shown in the following photo loosen the four screws that hold the small stepper motor bracket on to the printer baseplate Note In the above ...

Page 138: ...ct Calibrate Adjusting the Print Head Angle Note Tool required 2 5mm Allen key The print head angle may be used to adjust print quality In most cases the default head position is suitable but for high speed applications increasing the angle may help Conversely for slow applications reducing the angle may increase print quality The print head angle is embossed on the side of the print head angle bl...

Page 139: ... Note Tools required 2mm Allen key To replace the capstan roller 1 Turn the grub screw behind the capstan anti clockwise Capstan Roller Grub Screw Printer 2 Pull the capstan roller assembly out 3 Fit the new capstan roller onto the motor shaft 4 Lock the capstan assembly into place with the grub screw ...

Page 140: ...inding 4 14 EPT033612 Issue 2 March 2018 CHANGING THE DRIVE BELT Note Tools required 2 5mm Allen key 1 Remove the bridge cover Bridge Cover 2 Remove the actuator assembly as described in Replacing the Print Head Actuator on page 4 10 ...

Page 141: ...ft the print head mounting arm to expose the two screws Belt Clamp Screws 4 Loosen the two belt clamp screws 5 Remove the belt 6 Fit the new belt 7 Tighten the belt clamp screws 8 Refit the actuator assembly onto the printer 9 Replace the bridge cover and calibrate the printer ...

Page 142: ... Torx driver 5 5 nut spanner long nosed pliers Printer 1 Power off the machine 2 Remove the bridge cover 3 Remove the print head Guide Roller on Bracket Peel Roller Inner Threaded Hole Outer Guide Roller Bracket Outer Threaded Hole Inner Guide Roller 4 Move the peel roller to the alternate position 5 Move the outer guide roller to the inner threaded hole 6 Move the bracket and guide roller to the ...

Page 143: ...motor CAUTION When unplugging the stepper motor connectors from the PCB set fully press the clip on the inner part of the connector before pulling it out see the following photograph Failing to do so may damage the PCB s connector and replacement of the PCB set will be necessary 12 Remove the IM stepper motor and the capstan stepper motor IM stepper motor Ribbon drive stepper motor ...

Page 144: ...pring position 4 Position 1 Position 5 Dancing Arm Spring Positions Note In most circumstances the default dancing arm spring positions should be used To change from the default dancing arm spring positions see Changing from Default Dancing Arm Spring Positions below 14 Note the present position of the dancing arm spring anchors When refitting for the opposite hand ensure that the position of the ...

Page 145: ...ng arm spring to position 6 and the unwind dancing arm spring to position 4 If the ribbon tension is not reduced ribbon breakage may occur If the printer is used in temperatures above 30 C with WR1 ribbon it may be necessary to increase the rewind tension to ensure the ribbon separates correctly from the substrate Increased noise and the ribbon sticking to the substrate are indicators that the rib...

Page 146: ...o that the list matches that of the desired back up types For information regarding Electronic Signatures see Electronic Signature on page 3 55 3 Go to Settings Backup Restore and select a The Backup Folder b The Backup Type s as appropriate c Export All Settings as appropriate d The Migrate option s as appropriate e The Backup button 4 At the prompt s for the Electronic Signature s enter the Name...

Page 147: ... Restore Type and select the Restore button Update From the Update tab if updates are found on this screen you can manually restart the update Defaults Select the Defaults tab to reset the defaults To load defaults 1 Select a value from the list 2 When the Load Defaults screen appears review the list of default values that will be loaded and select either Cancel or OK ...

Page 148: ...c range i e where the dancing arms are positioned when the printer is operating correctly See Arm Sensors on page 4 23 Cover Sensor This sensor detects the presence of the protective cover that goes around the printer A value of or close to 512 means that the cover is not present For more information see Front Cover Sensor on page 4 5 Ribbon Alarm Left and Right The ribbon alarm is activated if th...

Page 149: ...ices The values obtained are as follows 0 No value read 1 99 Background noise 100 1000 Working range 1024 Saturated reading Note The Ribbon Alarm sensor must be above 400 when the dancing arm is in the topmost position Arm Sensors Remove the cover to gain access to the dancing arms with the power switched on Physically move one dancing arm at a time and observe the readings on the screen The ribbo...

Page 150: ...ch 2018 Home Sensors To test the home sensor move the print head carrier sledge horizontally slowly and gently from one side to the other while observing the sensor readings on the screen Print Head assembly Sledge See Home Sensor Left Middle and Right on page 4 22 ...

Page 151: ...rvice and Fault Finding EPT033612 Issue 2 March 2018 4 25 IO Test Select Settings IO Port Test The following screen appears Select Test Mode to check the input output settings to ensure that they are wired correctly ...

Page 152: ...inter Printer Status LED Colour Idle Blue Ready Green Printer Open Red Printing Green Ribbon Tensioning Blue Zero Adjust Blue Park Blue Error Red Busy Yellow Initialising Red Retraction Green Speed too Low Yellow Undefined Status Yellow Returning Green Heating Print Head Blue Waiting for Prompt Input Blue Note For the specific printer state refer to the Status Bar at the top of the screen See Stat...

Page 153: ...m used to send print information from the controller to the print unit A poorly grounded cable may cause this error especially when printing fast Try lowering the print speed 5 P H interface not done The print speed exceeds the limitations of the print head Lower the print speed or enable Fast Mode 6 Label too long The total print length Y offset label is longer than the supported print length Use...

Page 154: ...riggered by the ribbon warning sensor If the ribbon alarm comes in fixed intervals such as every 5 prints the ribbon warning sensor may be damaged Use diagnostics to check ribbon warning and ribbon alarm sensor Check remaining ribbon 20 Init print head voltage A security system measures the voltage to the print head If the voltage is too high or too low this error comes up Check for shorts in the ...

Page 155: ...print buffer in the printer s memory was not ready to feed the print head with data Contact supplier 109 Stepper motor voltage overload One of the stepper motors has drawn too much current This could be caused by faulty motor or print head card error 110 Print head voltage overload Print head has drawn too much current Could be caused by faulty print head damaged cables or stepper motor card error...

Page 156: ...apter failed The print head adapter is not inserted or damaged Stepper card problem 1013 IM position error The print head carrier could not locate home position Make sure the carrier is not obstructed in its movements Check the magnets on the carrier using the sensor test Check the timing belt 1014 Solenoid out of range The solenoids may not be properly connected or damaged Check stepper motor car...

Page 157: ...ibrating follow the path above 1021 Burst Done Timeout FPGA related 1022 Block Function Timeout FPGA related 1023 Transfer still busy Contact service technician 1024 Transfer failed Retry operation If problem persists contact service technician 1025 Not ready to transfer Contact service technician 1026 Ribbon Warning The remaining ribbon has reached the limit specified in the Error Warning screen ...

Page 158: ...er to a newer version 1052 Error incompatible version Only on 21CFR Part 11 compliant controllers The design being loaded is too new and hence the controller does not know how to handle it or too old created without CRC checksum Upgrade the controller to a newer version 1053 Error unknown log type Problems with the log feature 1054 Error log id missing Problems with the log feature 1055 Nothing to...

Page 159: ... Disk Reserved 1066 Not Enough Space Reserved 1070 Unable to open log file The log file could not be opened If the log is located on the LAN check access rights 1071 Unable to rename Log file The log file could not be renamed If the log is located on the LAN check access rights 1072 Unable to delete old Log file The log file could not be deleted If the log is located on the LAN check access rights...

Page 160: ...e a paint program to convert any other formats to either BMP or PCX 1084 Error Reading Image Check if the file exists It is either damaged or incompatible with the controller 1090 Help file not found Help files are not installed Refer to the user documentation instead 1091 Invalid help screen file The installed help file is damaged Contact service technician 1092 Helptext empty Help files are not ...

Page 161: ...ce file The sequence variable can be set to resume count Check for access rights 1107 Error loading continuous sequence file The sequence variable can be set to resume count Check for access rights 1108 Set edit variable tokens Retry operation If problem persists contact service technician 1110 Illegal destination variable A statement can be like this Destination variable Source Variable A destina...

Page 162: ...t statement See section concerning macro programming 1118 Expected A was expected during the syntax check of the macro 1119 Expected A was expected during the syntax check of the macro 1120 Constant number or var Expected A constant or a variable was expected 1121 Expected A quote was expected during the syntax check of the macro 1122 Illegal operator An unknown operator was found The following op...

Page 163: ...is not yet achieved the macro has entered a deadlock The error comes up to prevent a faulty macro stopping the entire unit Check for endless loops 1129 Variable Not Found A reference is made to another variable using the Variable Name syntax Check that the referenced variable exists 1130 output Expected The keyword output was expected Check for syntax errors 1131 Variable or Const Expected A varia...

Page 164: ...able for any inconsistency You can t have a macro output variable on its own it needs a macro to calculate its value 1141 Macro Out Variable already ref A macro output variable can only be updated by one macro This error is raised if multiple macros try to access the same macro output variable 1142 Read only destination var The destination variable is read only 1143 Too Few Parameters The function...

Page 165: ...gn Item The item could not be created 1221 Error Creating Variable The variable could not be created 1222 Unknown Barcode Type The barcode item contains info about a type currently unknown Check the design 1223 Bad Label Design Version The design version could not be read correctly Design could be damaged Check design 1224 Error Reading Design The design could not be loaded Design could be damaged...

Page 166: ...nd the field does not fit the label Check the size of the field and the data 1244 Text Did Not Fit Label Too much text is typed into the label Check the field 1245 X pos Greater Than Label Width The x position is set outside the label border Check the field 1246 Y pos Greater Than Label Height The y position is set outside the label border Check the field 1247 Barcode QR Internal error in QR rende...

Page 167: ...onger available The network is no longer available Check the cable 1275 CRITICAL More entries are available General network error 1276 CRITICAL The handle is not valid General network error 1277 CRITICAL Parameters contain invalid values General network error 1278 CRITICAL Does not point to a container General network error 1279 A network error occurred General network error 1280 1281 Shortcut has...

Page 168: ...e 1407 Read Timeout The start of a command was read but the remainder of the command was not received within a period of time Check the sending device 1408 Memory Allocation Failed Could not allocate enough memory 1409 Write Timeout The receiver does not accept data Check cable 1410 Invalid Handle The internal handle used for the transmission is invalid Either the port was not opened properly or a...

Page 169: ... Buffer Check transmission 1420 Invalid Socket Data Block Check transmission 1421 Failed To Send Command Check communications cable 1422 Handshake failed closing connection Check communications cable 1423 Socket ident is not valid The internal handle used for the transmission is invalid Either the port was not opened properly or another device is blocking the port 1424 Client protocol is too old C...

Page 170: ...An attempt to send data not supported by the actual version used Check capabilities of used version Upgrade if required or modify the transmission 1440 Failed to save command to file Check data to store Check file access rights 1441 Failed to read command from file Check data to read Check file access rights 1442 Socket may not be connected while file operation Close any connections and try again ...

Page 171: ... upgrade file 1609 Upgrade path invalid If upgrading make sure the upgrade file can be located If backing up make sure the destination folder is valid 1611 Archive invalid Check for valid upgrade file 1612 Unknown error in archive Check for valid upgrade file 1613 Failed upgrading operating system Verify that there is enough space in the internal storage to install the new operating system 1614 On...

Page 172: ...rsists contact service technician 1626 Could not read upgrade info Verify that the upgrade file is not damaged and that it is created for this device Also ensure that the device can read the media 1627 Upgrade is not for this device The upgrade file was not created for this device Ensure that the user has the correct upgrade file 1650 Error detected at slave printer See Printer Slaves on page 2 26...

Page 173: ... the print head gap even along its length compared to the substrate Is the print head parallel to the print roller Is the print head set to Top Dead Centre on the print roller Bear in mind the printer may operate slightly better 1 2mm before or after TDC Is the print head set at the correct optimum angle Is the print head damaged Is the speed of the parent machine set too high Up to 30M min is acc...

Page 174: ... set to 4 Check that Retraction Offset is set to 1mm Check that Retraction Offset is set to 1mm Check that Y Offset is set to 1 2mm Check that Y Offset is set to 30mm dependent upon speed Check that Head down is set to 30ms Check that Head down is set to 40ms dependent upon speed Check that Head up is set to 15ms Check that Head up is set to 15ms dependent upon speed Check that Motor start offset ...

Page 175: ... head heater being used and set appropriately that is 30 for cold environments Is the peel off roller in the correct position parallel to head and clean Is the print design correctly made and stored Setting Condition IM Printers Setting Condition CM Printers Setting Condition to Check ...

Page 176: ...information The print head may be faulty Ensure that the printer is ready to print as the print head retracts when the printer is not ready for example if no design has been selected Poor Print Quality The most common cause of poor print quality is a dirty print head Clean the print head using Cleaning Pens P N VPR0223 Cleaning Fluid P N WJ 111 and Print Head Cleaning Wipes P N MT25215 Wipe the pr...

Page 177: ...stributor for further details If lines of dots are not printing and cleaning the print head and platen roller does not resolve the problem replace the print head Print contrast levels should be set in relation to the print speed For example if the print speed is high the print contrast may have to be raised to achieve good print quality If the print speed is lowered the print contrast should be re...

Page 178: ...leaning Fluid P N WJ 111 and Print Head Cleaning Wipes P N MT25215 Never touch the print head with an abrasive material or metallic object Recommendations Clean the print head and platen Increase the pressure Increase the contrast Reduce the print speed Review ribbon Faded on one side This is generally due to a misalignment of the printer to the platen roller pad The print head will move down to p...

Page 179: ...nt distributor for ribbon advice Print smudges Reduce the Contrast value setting to compensate for extra friction forces that are applied on the ribbon during printing Reducing the Contrast value reduces the heat and prevents the print from being smudged Ribbon Creasing Ribbon creasing is generally due to the ribbon attempting to track across the print head The most common causes are Bent ribbon g...

Page 180: ...own time is too short Increase the head down time step by step in run settings until the front edge is included Should the controller report that the Y offset is too short increase its value The reaction length is too long thus creating an overlap between two prints on the used ribbon Rear edge of print out is missing Head up time is too long Decrease the time in run settings There are unprinted l...

Page 181: ...g a ribbon other than a Easyprint ribbon After changing a print head an incorrect print head resistance value was input When changing the print head it is important to enter the new resistance value by going to settings selecting hardware and choosing the printer type The print head cable is incorrectly installed after changing the print head Ensure all power is off before checking this The print ...

Page 182: ...ng correctly over the top of the print head guide roller s If using 22mm wide R1 Grade ribbon the ribbon tension must be reduced by changing the Rewind dancing arm spring to position 6 and the unwind dancing arm spring to position 4 Note It is very important to follow this through when activating the ribbon economy functionality WR1 ribbon sticks to substrate noise levels increase If the printer i...

Page 183: ...r the cover or cassette is fitted Display shows Ribbon error A sensor within the printer body checks how much of the ribbon is used If this error is displayed when the ribbon is loaded check the ribbon path Check any slack in the ribbon Check that the ribbon core is not slipping on the re winder Ensure that the pressure is not too high for the ribbon as the print head may burn through the ribbon D...

Page 184: ...sors using the sensor test located in the diagnostics menu Print head does not move up and down The print head motion is driven by the stepper motor Check the contacts between the side arm gear segments and the fifth stepper motor gears Check the side arm gears for damage Check that the print head up down motion is smooth Worn peel off roller If the peel off roller is difficult to spin due to a bu...

Page 185: ... ribbon to crease stick to the substrate or break The print head carriage does not move A stepper motor drive belt and linear slide are used to move the print head If the head does not drive check the following The drive belt and drive pulleys Are the stepper motor connections correct Check the condition of the linear slide With the power to the unit turned off is the print head free to move along...

Page 186: ...Maintenance Service and Fault Finding 4 60 EPT033612 Issue 2 March 2018 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 187: ...612 Issue 2 March 2018 5 1 PART 5 Technical Reference CONTENTS Page SYSTEM SPECIFICATION 5 3 Compact Touchscreen 5 3 Printer Specification 5 3 Power Supply Unit 5 5 Optional Touchscreen 5 5 PRINTING DATA 5 6 ...

Page 188: ...Technical Reference 5 2 EPT033612 Issue 2 March 2018 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 189: ...ment 5 40 C Humidity 20 80 RH non condensing Printer Specification Printing Mode For IM printers Intermittent For CM printers Continuous Left hand Right hand Both options available convertible with no extra parts in 15 minutes Print resolution 300 DPI For IM printers Maximum print area 32mm x 45mm For CM printers Maximum print area 32mm x 100mm Print Speed max IM 400mm s For CM printers Speed Rang...

Page 190: ...terface options Easyprint Compact Touchscreen via USB cable hot swappable Shared Compact Touchscreen via Ethernet cable or network PC based interface via Ethernet cable or network Connectivity Ethernet USB x 2 mini USB service CAUTION The ethernet socket includes Power over Ethernet output PoE Inputs Print Go Encoder Outputs Error Ready Ribbon Low Spare volt free contacts Special features Master s...

Page 191: ...ect to de rating Storage Temperature 20 C to 85 C Optional Touchscreen Display 10 4 inch SVGA Full Colour Touchscreen Operating System Windows CE 7 Dimensions mm 307 W x 232 H x 75 D IP Rating Designed to IP55 Mounting Accessories Full range of brackets Temperature 5 45 C Humidity 10 90 non condensing Electrical supply voltage 100 230 VAC Electrical supply frequency 20W 50 60 Hz Weight 2 85 kg Mou...

Page 192: ... SimSun Symbol Tahoma Times New Roman Trebuchet MS Tunga Veranda Webdings Windings The fonts MRV OCRA I MRV OCRA III MRV OCRA IV MRV OCRB I MRV OCRB III MRV OCRB IV OCR A and OCR B are distributed under a licensing agreement with Morovia Software Inc Note Additional fonts can be added as options Barcodes Aztec Codabar Code 128 Code 39 Data Matrix GS1 Data Matrix DUN 14 EAN 128 EAN 13 EAN 8 EAN Add...

Page 193: ...EPT033612 Issue 2 March 2018 6 1 PART 6 Glossary of Terms CONTENTS Page GLOSSARY OF TERMS 6 3 ...

Page 194: ...Glossary of Terms 6 2 EPT033612 Issue 2 March 2018 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 195: ...oving substrate DHCP Dynamic Host Configuration Protocol A protocol used to assign dynamic IP addresses on a dynamic network DIN Connector Type of connector that widely conforms to one of the standards defined by a German standards setting organisation DNS Domain Name System This system converts domain names into IP addresses EasyDesign Label creation message designing software package that runs o...

Page 196: ...t how much ribbon will be used for each print If this menu is set to 0 the printer will use exactly the same area of ribbon as the area of the actual print i e a 1 1 ratio RTC Real Time Clock Computer clock that keeps track of the current time SBC Single Board Computer This PCB manages the User Interface keyboard and display and performs the error reporting monitoring USB data storage and networki...

Page 197: ...reate back ups etc Unicode An international coding scheme for written characters and text each of which is identified by a 16 bit code between 0000 and FFFF The code conforms to a Standard maintained by the Unicode Consortium and ISO organisation VGA Video Graphics Array A graphics display system for PCs that provides a resolution of 720 x 400 pixels in text mode In graphics mode the resolution is...

Page 198: ...Glossary of Terms 6 6 EPT033612 Issue 2 March 2018 THIS PAGE INTENTIONALLY LEFT BLANK ...

Page 199: ...IM Product Manual Easyprint A S has a policy of continuous product improvement the Company therefore reserves the right to modify the specification contained within this document without notice Easyprint A S 2018 All rights reserved For additional documentation including other available languages either scan the QR code or go to https www easy print com downloads ...

Reviews:

No comments