Troubleshooting
Never disassemble, repair or modify the chair without
permission. This may cause sparks or injuries due to
abnormal operation.
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The sound of the massage rollers moving up and down.
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The sound of gears and motors during massage.
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Friction sound of massage rollers and chair cover (especially when kneading massage).
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The sound of tapping and circular massage (especially when moving from the shoulder
to the back).
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Due to the different ways of applying force to the massage rollers during kneading,
tapping and circular massage, the massage speed may change.
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Different massage speeds cause different sounds.
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Motor noise of increased load.
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In the automatic program, the sound of the massage rollers automatically adjusted
forward and backward for matching the user's body shape (cooing).
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The sound of inflation and deflation during air pressure massage.
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The sound of friction (squeak) from the backrest and seat when lifting the reclining chair.
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The left and right massage rollers have different heights.
(Due to the massage design of alternating left and right tapping, it is inevitable that the
height of the massage rollers is different, which is not a malfunction.)
During the massage, the following sounds or feelings are caused by the structure, they are
not abnormal, and they’ll have no effect on the service life.
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When the above measures still do not work, please turn off the power and unplug
the power plug, then consult the seller.
When an abnormal page appears on the screen, click confirm or the page will be
closed after 10s.
Fault
Phenomenon
Massage Chair
does not
respond
Massage Chair
pause or stop
sometimes
(Controller
doesn’t work
properly)
The backrest
cannot be
declined or
lifted
Does the power plug come
off?
Does the chair's back rest
against a wall or other
object?
Does the power plug come
off?
Does the chair's back rest
against a wall or other
object?
Is excessive force placed on
the chair?
（
To ensure safety,
when the massage rollers
receive abnormal external
force, the massage chair will
automatically activate the
safety device to stop all
massage functions.
）
Insert the power plug into
socket.
Insert the power plug into
socket.
Move the massage chair to
ensure there is adequate
space around it.
11
11
8
、
11
11
11
、
12
8
、
11
、
12
Turn on the power switch
.
Move the massage chair to
ensure there is adequate
space around it. Turn off the
power switch below the
back of the seat, and then
turn it on again.
Leave the chair, turn off the
power switch
，
then turn it
on again. Select a function
and re-start.
Is the power switch below
the back of the seat turned
off?
Fault Cause
Troubleshooting
Reference
Page
26
