SUPERNOVA MKIV OWNER’S MANUAL
FIVE (5) YEARS LIMITED WARRANTY GUIDELINES
Earthquake warrants the original purchaser that all Factory Sealed New Audio Products be free from defects in material and
workmanship, under normal and proper use, for a period of five (5) years from the date of purchase (as shown on the original
sales receipt with serial number affixed/written on it).
The five (5) years warranty period is valid only if the product is properly installed by an Earthquake authorized installer, and the
warranty registration card is properly filled out and sent to Earthquake Sound Corporation. If the product is installed by a non-
authorized installer, a ninety (90) days warranty period applies.
(A) Five (5) years limited warranty plan coverage guidelines
First year: Earthquake pays for labor, parts, and ground shipping (only in US mainland, not including Alaska and Hawaii)
back to customer.
Second, third, fourth & fifth year: Earthquake pays labor only. Customer must pay for parts and shipping both ways.
(B) Warning
Products (sent for repair) that are tested by Earthquake technicians and deemed to have no problem, will not be covered
by the five (5) years limited warranty. Customer will be charged a minimum of one (1) hour of labor (at ongoing rates) plus
shipping charges back to customer.
(C) Earthquake agrees to repair or replace - at our option - all such defective products/parts subject to the following provisions
Defective products/parts have not been altered or repaired by other than an Earthquake factory approved technician.
Products/parts are not subjected to negligence, misuse, improper use, or accident, damaged by improper line voltage,
used with incompatible products, or have its serial number or any part of it altered, defaced, removed, or have been
used in any way that is contrary to Earthquake's written instructions.
(D) Warranty Limitations
Earthquake warranty does not cover products that have been modified and/or abused, including but not limited to the
following:
Damages to speaker cabinet and cabinet finish due to misuse, abuse, or improper use of cleaning
materials/methods.
Bent speaker frame, broken speaker connectors, holes in speaker cone, surround & dust cap, burnt speaker voice coil.
Fading, deterioration of speaker components & finish due to improper exposure to elements.
Bent amplifier casing, damaged finish on the casing due to abuse, misuse, or improper use of cleaning material.
Burnt tracers on PCB.
Product/part damaged due to poor packaging or abusive shipping conditions.
Subsequent damage to other products.
A warranty claim will not be valid if the warranty registration card is not properly filled & returned to Earthquake with a copy
of the sales invoice.
(E) Service Request:
To receive product(s) service, contact Earthquake Sound’s service department at (510) 732-1000 and request an RMA
number (Return Material Authorization), item(s) shipped without a valid RMA number will be refused. Make sure you
provide us with your complete and correct shipping address, a valid phone number, and a brief description of the problem
you are experiencing with the product. In most cases, our technicians might be able to resolve the problem over the phone,
thus eliminating the need to ship the product.
(F) Shipping Instructions:
Product(s) must be packaged in its original protective box(es) to minimize transport damage. Shipper claims regarding
item(s) damaged in transit must be presented to the carrier. Earthquake Sound Corporation reserves the right to refuse
improperly packed product(s). A copy of original sales receipt must accompany product(s) returned for service. We
encourage you to include a written description of the problem inside the package. Ship product to:
Earthquake Sound Corp.
2727 Mc Cone Avenue
Hayward, CA 94545
You are responsible for the cost of shipping the product to Earthquake Sound Corporation.
(G) Disputes Resolution:
All disputes - between clients and Earthquake Sound Corporation - resulting from the five (5) years limited warranty policy
must be resolved according to the laws & regulations of the county of Alameda, California.
www.earthquakesound.com
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