SECTION 5: CARE & MAINTENANCE
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Warranty Information
Earthlite offers a 1 (one) year warranty on the UV Hot Towel Cabinet.
Earthlite may repair or replace defective components at our discretion. Earthlite will return the
warranted product, standard shipping pre-paid, to customers in the continental US. International
customers are responsible for any applicable duties and taxes, as well as all shipping charges
inbound and outbound. Normal wear and tear, and costs associated with maintenance
procedures, and damage caused by accident, misuse, improper maintenance, harsh operating
environments or neglect (which includes tears in the upholstery and damage caused by harsh
chemical-based cleaners) are not covered under this warranty. All warranties are limited to
repair or replacement, at Earthlite’s discretion, unless otherwise stated.
Problem
Solution
Nothing works
1. Plug into a grounded and dedicated electrical outlet.
2. Check the circuit breaker panel or fuse box for a tripped breaker
or blown fuse.
Excessive
condensation
1. Preheat the warming drawer before each use.
2. Pre-moisten the towels with hot water for best results.
Troubleshooting
This helpful troubleshooting guide will provide you with information about how to recognize a
problem with the hot towel cabinet, determine possible causes, and find a solution.
In the event your specific situation is not covered in this guide, please contact Earthlite so our
technical support department can assist you. Beyond the troubleshooting guide below, do not
attempt to repair the hot towel cabinet yourself. This can void your warranty.
Unauthorized service will not be covered. Please be sure to contact Earthlite Customer Service
first. Earthlite Customer Service: (800) 872-0560, (760) 599-1112 Int’l
