CHARING
What should I do if the earbuds don't turn on or charge?
1. Make sure the protective film covered on the charging contacts in both earbuds has
been removed.
2. Try to use another USB C cable to see if it's the problem with the cable.
3. Use the thin cotton swabs to gently clean out the metal-like contacts on the charging
case from dust or wax. You can use some contact cleaner liquid such as "Deoxit" to dip in
alcohol and then place over the contact and rotate to clean. And then please press both
earbuds with forces to eliminate loose contact with the case and keep them in ready place
for a couple of times.
4. Then please kindly see if there is a blue light on the earbud when you place it back
again. After that, if it's working, please reset it again.
COMFORT
What can I do If the earbuds are too big or small for me and uncomfortable to wear?
If it's not fit for you to wear, inside the box, we have 3 different sizes of ear tips with one
pair already on the earbuds and another 2 pairs of ear tips are in the small black box.
By the way, for all the in-ear earbuds, not over-ear headphones, it's normal when you
wear them for a long time for the pressure it caused for your ears.
TOUCH CONTROL
What can I do if touch control does not always work?
Please touch the middle of the control zone. And when your hand is too dry, the touch
control may not work, please wash your hand or rub some hand cream to try again.
Please try to skip the songs more times, you will find the best frequency to control the
earbuds. When you don't find the frequency you may think the earbuds don't work, please
give it some patient.
CUSTOMER SERVICE TEAM
What should I do if the problem with my EarFun Free 2 is not mentioned in the
