Ø
The warranty period of this product is one year from the date of receiving the
goods. When signing for the receipt of goods, please confirm the integrity of the
packaging. The company will not be held responsible for the problems caused by
transportation.
Ø
After unpacking, please check the goods according to the shipping list. If the
goods are damaged or incomplete, please contact the local agent, call the customer
service hotline (
+86-075586953040
) or contact us by email (
) at the
first time.
Ø
If within seven days after a user purchasing the goods (counting from the date of
receiving the goods, the seventh day included), a non-human performance failure of
the products or accessories occurs. Please contact customer service for
confirmation.If the product problem cannot be resolved, you can apply for repair
or replacement of the product, and the seller will bear the postage; otherwise, it
will be deemed invalid.
The implementation of free maintenance services must meet the following conditions:
Ø
The products that are normally used within the specified product warranty period
since being purchased and have non-human performance failures.
Ø
There are no unauthorized repair, modification, disassembly or installation and
other non-human performance faults.
Ø
The valid proof of purchase, invoice and invoice number are provided.
The following situations are not the cases of free product maintenance:
Ø
Damage caused by unauthorized repair, modification, disassembly, unpacking, etc.
Ø
Damage caused by reliability and compatibility issues when used with third-party
components not certified by the company.
Ø
If the failure of the product is caused by the user or other force majeure factors
and the parts can be replaced by the user, the user will be provided with a
quotation for the parts according to after-sales maintenance charge standard of
Shenzhen EAI Technology Co., Ltd.
If the user accepts the quotation, the spare
parts can be directly sent to the user after paying the relevant expenses, and the
replacement guidance shall be provided.
Ø
If the faulty product needs to be sent back to the agency for maintenance, the
technician shall judge whether the product fault can be repaired and solved, and
shall inform the user of the relevant maintenance cost in advance; if the user
accepts the quotation, after paying the relevant cost, the product shall be
repaired
,
tested and sent back, and the round-trip freight shall be borne by the
user.
The following situations fall into the scope of paid maintenance services:
Ø
Exceeding the valid warranty period of the product
Ø
All the cases that do not belong to free maintenance (Refer to the cases that do
not belong to free maintenance in normal free maintenance for details)
Ø
This warranty is only applicable to customers in mainland China who purchased the
goods from the official website. Other warranty and support are provided by local
agents.
Ø
If there is any problem that cannot be solved, please contact the official after-sales
service in time. We will timely provide the solution for solving the problem.
Warranty
Note: The replacement or return freight that meets the above conditions shall be
borne by the local agent (the freight in the mainland is borne by EAI Technology).
If the destination tariff is required to be paid due to the policies of various
countries, the customer shall bear it.
Free Maintenance
During the warranty period and being in line with the free maintenance terms, free
maintenance services are provided to customers in case that the product has a non-
human performance failure
Paid Maintenance
Special Note
8.After-sales terms
9
