05
06
TROUBLESHOOTING
I DON’T THINK IT’S WORKING
Experiencing any issues with a bright purple stain in and around your pool, or the Solar
Ionizer itself, is a result of a reaction with cyanuric acid. EaazPool’s Solar Ionizer is
designed to be used without other chemicals. Cyanuric Acid is typically used in pools as a
stabilizer in chlorine tabs or other chlorine products. Noticing any significant staining other
than simply around the ionizer itself, we advise removing the Solar Ionizer until the levels of
Cyanuric Acid are reduced. This can be accomplished by draining water from your pool and
replacing it with fresh water. The Solar Ionizer is designed to be used without any other
chemicals and the copper within the ionizer is reacting to the cyanuric acid causing a purple
stain. The stain itself should dissipate but could take several weeks after staining the
plaster of the pool.
Firstly, fill a clear glass or plastic quart-sized jar (or equivalent) with water.
Second, place the solar ionizer on the top of the jar resting on the lip. Making sure the
entire copper anode and basket are submerged in the water. See the image below.
Third, place the solar ionizer on the top of the jar, resting on the lip, with the electrodes
immersed in water (making sure to press the coil into contact with the 3 dots on the
bottom side of the panel with your hand continuously).
With a full sun shining on the solar panel, fine bubbles will be observed after a few
seconds originating from the spring coils. This demonstrates that an electrical current is
being generated. Any absence of these bubbles indicates a problem.
I SEE PURPLE STAINS!
You will see a blue/green mineral build-up on the copper anode within 5 – 7 days, indicat-
ing the unit is functioning. This is totally normal and a good sign that the Ionizer is working
and functioning normally.
I SEE A BLUE/GREEN BUILD-UP ON THE COPPER ANODE
Following the steps above, after confirming it is functioning normally, but your pool turns
green, proceed trying to position your ionizer to a more consistently sunny area of the pool.
If you have had a large amount of heavy rain or several overcast days, this may have
caused the water to become imbalanced because the unit had no sunlight to be able to
ionize the minerals properly.
Simply shock your pool, run your filter a little longer than you normally would, and let the
water balance itself. If you add too many chemicals this may make the situation worse. In
addition, you can continue using the Solar Ionizer during this process, correcting any issues
with the water turning green during usage.
If this does not effectively correct your issue, then it will be necessary to add an additional
Solar Ionizer to maintain your pool under the conditions present. (It happens quite frequent-
ly that customers buy only one when they really need two.)
If you have had plenty of sun and the anode is not scaling, please contact customer
support.
WHAT DO I DO IF MY POOL HAS TURNED GREEN?
PLEASE MAKE SURE YOU HAVE THE CORRECT NUMBER OF UNITS FOR YOUR SIZE POOL.
NEED HELP?
SIMPLY TEXT “SUPPORT” TO +1 (980) 447-2700
