User's Manual
EW-M48
Models Included
EW-M33, EW-M34, EW-M35, EW-M39, EW-M40, EW-M41, EW-M43, EW-M45, EW-M48, EW-M49, EW-M50,
EW-M81, EW-M82, EW-M83, EW-M91, EW-M92, EW-M93.
Three Year Limited Warranty
Three (3) years from the date of purchase on all structural frame components, seat post and frame.
One Year Limited Warranty
One (1) Year from the date of purchase, if any part or electronic component of the scooter is found upon
examination to be defective in material and/or workmanship, it will be replaced at Ewheels discretion.
Six Month Warranty
Six (6) Months from the date of purchase on the batteries and charger. Batteries are subject to a stringent
wear and tear clause. Any battery faults due to a manufacturing defect will become obvious within the first
two months of use. Any gradual deterioration in performance after this period is normal and associated with
fair wear and tear, misuse or accidental damage and as such is not covered by the manufacturer’s warranty.
Warranty- Medical Scooters
Service and Labor Costs
Unless previously authorized, service calls and labor costs are NOT included or covered under any warranty.
The purchaser is responsible for the delivery to the authorized repair facility. Satisfactory proof of purchase is
always required for warranty service. Please contact Ewheels directly for any assistance in locating a service
provider or to make a warranty claim.
Consumable Items
Consumable items which may need replacing due to normal wear and tear like tires, tubes, lights, chains,
upholstery and seating, brakes and brake pads, cables, fuses, buttons, shrouds and covers.
Damage, Accidental Damage and Misuse
Damaged caused by: battery fluid spillage or leakage, abuse, misuse, accident, negligence, improper
operation, excessive loading, maintenance, storage, acts of God, commercial use, or use other than normal,
extreme riding, modifications and alterations.
Second Hand Owners and Reselling
No warranty will be offered or honored for second hand owners. The warranty is exclusively offered to the
original purchaser.
WARRANTY EXCEPTIONS AND EXCLUSIONS
Initiating A Warranty Claim
To initiate a warranty claim, please contact Ewheels service department by calling 888-571-2845, or by email
at “[email protected]”. Note that before any warranty claims will be fulfilled, satisfactory proof of
purchase will be required, and a photo or video of the damaged part must be sent and reviewed by Ewheels.
Returning Faulty Parts
Do not return faulty parts to Ewheels without prior consent. A request for a return authorization is required
prior to returning items. All transportation costs and shipping damage incurred while submitting units and/or
parts for repair or replacement are the responsibility of the original purchaser.
HOW TO MAKE A WARRANTY CLAIM
Shipping Damage
In the event shipping damage occurs, it must be reported and addressed in a timely manner. Shipping
damage claims are time sensitive and cannot be delayed. In the event the packaging is extremely damaged
and the bike is beyond repair, please refuse the shipment, and contact Ewheels for further steps.
Shipping – Domestic
When applicable, part costs will be covered under warranty, and all warranty items will be shipped via FedEx
Ground. Shipping fees will be at the expense of the purchaser.
Shipping – International
When applicable, parts will be provided under warranty at no charge, but shipping to any offshore and/or
international location will be the responsibility of the original purchaser. International and offshore end-users
must contact Ewheels directly to initiate the warranty process.
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Implied warranties, including those of merchantability and fitness for a particular purpose, are limited to
one (1) year from the date of the original purchase and to the extent permitted by law. Any and all implied
warranties are excluded. This is the exclusive remedy. Liabilities for consequential damages under any
and all warranties are excluded
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SHIPPING DAMAGE AND SHIPPING POLICIES
