TROUBLESHOOTING
The following represents the most common questions asked about the E-Traveller that may
be encountered during everyday use. If you experience any problems check the below list,
in the unlikely event that the problem can't be resolved, contact your local retailer for
further information.
Question
Possible causes
Answer
Why does my E-Traveller not
turn on?
1.
Controller system power is
not connected.
2.
Controller system CPU
and joystick are not
connected.
3.
Battery power is too low.
1.
Connect the battery.
2.
Ensure all connections
between joystick, CPU and
battery
are
securely
tightened.
3.
Charge the battery.
Why is the wheelchair noisy
or vibrating when turning?
1.
Speed is set too low.
2.
The motor is damaged.
1.
Raise speed. At low
speeds, the motor may
sound or feel strained.
2.
Replace the motor.
Why can' t I charge the
battery?
1.
Charger light does not
turn on.
2.
Charger light is always
green.
3.
Charging time is stopped
before a full charge is
complete.
1.
Replace the charger.
2.
The battery is not
connected or may need to
be replaced.
3.
The capacity of the battery
has decreased over time. This
is normal.
Why can' t I connect the
controller?
1. Connector pins (male) on
the controller have
become bent and
misaligned with connector
holes (female) on the CPU
connector.
1. Using a small tool, carefully
straighten the connector
pins (male) on the
controller to align with
holes (female) on the CPU
connector.
