Grinder Pump Service and Repair
How to Silence the Alarm
If the alarm sounds on your grinder pump, push the silence button located on the outside of the panel box.
Then, call the Service Link phone number (below) to find your local service center.
Service Link
For 24-hour grinder pump service, please call (toll-free in the U.S.):
1-866-539-9803
An operator will assist you and provide you with the local number for a service center.
Certified Service Program
No one knows your grinder pump better than your Certified Service Center. Advantages of using a Certified
Service Center:
E/One-trained Certified Service Technicians — each Certified Service technician has passed an
extensive examination that proves his abilities
Up-to-Date Information — Certified Service Centers receive the latest technical news immediately
Genuine E/One Parts — not all grinder pump parts are equal. Genuine E/One parts are engineered
and manufactured to the highest standard, using the exact materials to provide the longest life
possible for your pump.
Testing equipment — Certified Service Centers have the necessary equipment to ensure your
repaired pump is operating optimally
What is required to become certified?
Personnel
Annual Evaluations — technicians must pass a rigorous examination about all aspects of grinder
pump service, and must be re-certified each year.
Level-based Certification
Level I — field troubleshooting, site inspection, startup
Level II — pump diagnosis, failure analysis, repair
Level III — Certified training, the same training you receive from an E/One factory technician
Service Center
Population knowledge — knowing where grinder pump stations are installed leads to proper service
coverage
Inventory — assurance that the common parts are always in stock, locally
Technicians — the best people working on your pump
Records — great records greatly help future service
Equipment — the right tool for the right job
Service Feedback Form
( http://www.eone.com/sewer_systems/service/serviceform.htm ) to complete the feedback form.
Please complete this form ONLY if you have recently had service performed on your grinder pump.
Environment One Corporation
2773 Balltown Road, Niskayuna, NY 12309-1090
T: 518.346.6161, F: 518.346.6188
