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E-flite Super Cub 25e ARF Assembly Manual
Warranty Services
QUESTIONS, ASSISTANCE, AND SERvICES
Your local hobby store and/or place of purchase
cannot provide warranty support or service. Once
assembly, setup or use of the Product has been started,
you must contact Horizon directly. This will enable
Horizon to better answer your questions and service
you in the event that you may need any assistance.
For questions or assistance, please direct your
email to [email protected], or call
877.504.0233 toll free to speak to a Product Support
representative. You may also find information on our
website at www.horizonhobby.com.
INSpECTION OR SERvICES
If this Product needs to be inspected or serviced, please
use the Horizon Online Service Request submission
process found on our website or call Horizon to obtain
a Return Merchandise Authorization (RMA) number.
Pack the Product securely using a shipping carton.
Please note that original boxes may be included, but
are not designed to withstand the rigors of shipping
without additional protection. Ship via a carrier that
provides tracking and insurance for lost or damaged
parcels, as Horizon is not responsible for merchandise
until it arrives and is accepted at our facility. An
Online Service Request is available at http://www.
horizonhobby.com under the Support tab. If you
do not have internet access, please contact Horizon
Product Support to obtain a RMA number along with
instructions for submitting your product for service.
When calling Horizon, you will be asked to provide
your complete name, street address, email address
and phone number where you can be reached during
business hours. When sending product into Horizon,
please include your RMA number, a list of the included
items, and a brief summary of the problem. A copy
of your original sales receipt must be included for
warranty consideration. Be sure your name, address,
and RMA number are clearly written on the outside of
the shipping carton.
Notice: Do not ship Lipo batteries to horizon. If you
have any issue with a Lipo battery, please contact
the appropriate horizon product Support office.
WARRANTy REQUIREMENTS
For Warranty consideration, you must include your
original sales receipt verifying the proof-of-purchase
date.
Provided warranty conditions have been met,
your Product will be serviced or replaced free of
charge. Service or replacement decisions are at the
sole discretion of Horizon.
NON-WARRANTy SERvICE
Should your service not be covered by warranty
service will be completed and payment will be
required without notification or estimate of the
expense unless the expense exceeds 50% of the
retail purchase cost.
By submitting the item for service
you are agreeing to payment of the service without
notification. Service estimates are available upon
request. You must include this request with your item
submitted for service. Non-warranty service estimates
will be billed a minimum of ½ hour of labor. In
addition you will be billed for return freight. Horizon
accepts money orders and cashiers checks, as well as
Visa, MasterCard, American Express, and Discover
cards. By submitting any item to Horizon for service,
you are agreeing to Horizon’s Terms and Conditions
found on our website http://www.horizonhobby.com/
Service/Request/.
UNITED STATES
(Electronics and engines)
Horizon Service Center
4105 Fieldstone Rd
Champaign, Illinois
61822 USA
877-504-0233
Online Repair Request visit:
www.horizonhobby.com/repairs
(All other products)
Horizon Product Support
4105 Fieldstone Rd
Champaign, Illinois
61822 USA
877-504-0233
UNITED KINGDOM
Horizon Hobby Limited
Units 1-4 Ployters Rd
Staple Tye
Harlow, Essex
CM18 7NS
United Kingdom
+44 (0) 1279 641 097
GERMANy
Horizon Technischer Service
Hamburger Str. 10
25335 Elmshorn
Germany
+49 4121 46199 66
FRANCE
Horizon Hobby SAS
14 Rue Gustave Eiffel
Zone d’Activité du Réveil Matin
91230 Montgeron
+33 (0) 1 60 47 44 70
