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E-Mail: [email protected]
You can also e-mail a person directly if you know
their first initial/last name (example: [email protected]).
NOTE: Emergency 24-hour technical support is also available at the 800 and preceding numbers
during off hours, holidays, and weekends.
When your call is answered at the E.F. Johnson Company, you will hear a brief message
informing you of numbers that can be entered to reach various departments. This number may be
entered during or after the message using a tone-type telephone. If you have a pulse-type
telephone, wait until the message is finished and an operator will come on the line to assist you.
When you enter some numbers, another number is requested to further categorize the type of
information you need.
You may also contact the Customer Service Department by mail. Please include all
information that may be helpful in solving your problem. The mailing address is as follows:
E.F. Johnson Company
Customer Service Department
1440 Corporate Drive
Irving, TX 75038-2401
1.8 RETURNS FOR REPAIRS
Before you return equipment for repair, contact Customer Service as described in the
preceding section. They may be able to suggest a solution to the problem that will make return of
the equipment unnecessary.
Repair service is normally available through local authorized E.F. Johnson Land Mobile
Radio Service Centers. If local service is not available, the equipment can be returned to the E.F.
Johnson repair depot for repair. However, before returning equipment, contact the Customer
Service Department Repair Depot for the correct “Ship To” address.
Be sure to fill out a Factory Repair Request Form #271 for each unit to be repaired, whether
it is in or out of warranty. These forms are available free of charge by calling Customer Service
(see Section 1.7) or by requesting them when you send a unit in for repair. Clearly describe the
difficulty experienced in the space provided and also note any prior physical damage to the
equipment. Include this form in the shipping container with each unit. Your telephone number
and contact name are important as there are times when the technicians may have specific ques-
tions that need to be answered in order to completely identify and repair a problem.
When returning equipment for repair, it is also recommended that you use a PO number or
some other reference number on your paperwork in case you need to call the repair lab about your
unit. These numbers are referenced on the repair order and make it easier and faster to locate your
unit in the lab.
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