10.Visits by the service personnel would be charged to
customer if;
a)
any failure caused by contaminated water in the system
b)
the boiler is not accessible or an engineer cannot gain
access to the property
c)
a fault cannot be found.
d)
Benchmark commissioning sheet or equivalent control
document is not available.
e)
Failure to cancel an agreed appointment prior to our
engineers visit at least before
12 noon on the
day preceding
the agreed appointment in order to arrange an alternative
date.
f)
The boiler is outside the period of warranty or any
warranty ending condition mentioned in point 9
occurrs.
g)
the fault is not product related, or alternatively if the fault
is due to an installation error or because the
system requires
cleansing. Our engineer will advise you of this on the day
and we
reserve the right to
charge an inspection fee.
11.The customer is responsible for the following points during
visits by the service personnel;
a.
The customer is has to be available to be contacted 30
minutes prior to the appointment. If not, our
engineer will
proceed to attend the appointment.
b.
You are responsible for providing adequate parking for our
engineer.
c.
Our engineers are entitled to work in a smoke free
environment and as such, you are required to
ensure that
the engineer is not exposed to active smoking whilst he is
within the property.
d.
It is your responsibility to ensure that pets are away from
the area where the engineer needs to work
e.We reserve the
right to cancel an appointment and to retain an inspection fee
should legal parking not
be
provided, or if we are unable to
obtain clear and safe access
to the property or product, or if
we have
reason to believe that the health and safety of our
engineer cannot be guaranteed.
f.If chargable works are required, we will not service until
payment is made.
g.We reserve the right to not fulfill an appointment, should
the necessary spares
be unavailable, if the
product is subject
to recall or if the product has become obsolete and removed
from our current product
list.
h.
For all engineer visits out of warranty we will normally
ask for payment details (credit/debit card) prior
to
booking an
engineer appointment. These details will be used to reserve
our charge on your account.
Once the engineer appointment
is concluded this charge will then be debited from your
account.
i.
You are required to provide telephone contact numbers to
enable us to contact
you in the course of
arranging and
fulfilling your appointment. In the course of arranging and
fulfilling your appointment we
may choose to contact you via
phone, text, fax or e-mail.
Charges
x
Servicing and Commissioning appointments are
charged at a fixed price inclusive of VAT, with the price
being dependant on the product.
Spare Parts
Guarantee
x
Any parts fitted under one of the chargeable call
types above are guaranteed for one calendar year
against
defective workmanship and defective
components.
x
If we fit replacement parts or replace a boiler it will
not extend the period of the warranty. All replaced
parts
or boilers will become the property of E.C.A.
x
If your service visit was done on a fixed charge
basis and it becomes evident, within 30 days of the
original
appointment, that your product has not been
successfully repaired then we will return to repair
the
product free
of charge, but subject to the same terms
and conditions. If however, a new fault has
developed since the original
appointment, then
we reserve the right to charge for the second
appointment in line with our terms andconditions.
If you smell gas or are worried about gas safety, you
can call the National Gas
Emergency Service free
on
0800 111 999 at any time, day or night.
This boiler warranty is offered in addition to the rights
provided to a consumer by law. Details of these
rights can be obtained from a Trading Standards
Authority or a Citizen Advice Bureau.
We reserve the right to update or amend these Terms
and Conditions at any time and its decision in relation
towarranty claims shall be final.
Your guarantee is provided to you by
ARD London
(registered in England with company 44
800 640 9988 or +44 20 3978 1212) of
Guarantor
–
ARD London , Adres: 15 / a Raven Road
London
E18 1HB
Data Protection
Your details will be kept safe and secure, only used by
us or those who partner with us, and will not be
shared with anyone else. By submitting your details,
you are telling us that you are okay with this and that
you agree with our privacy notice. You can of course,
change your mind at any time. If you have given us
permission, your details may also be used by us or
third parties for other marketing purposes. We and the
third parties (if applicable) may contact you by mail,
telephone or email. If you no longer want your data to
be used by third parties or by us for marketing
purposes, please contact us.
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