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BLOCKAGES – THERMAL CUT-OUT
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This appliance is fitted with an automatically resetting thermal cut-out.
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Large items may block the tools or wand inlet. If any part becomes blocked the
appliance may overheat and automatically cut-out.
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If this happens, follow the instructions below in ‘Looking for blockages’.
LOOKING FOR BLOCKAGES
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Switch ‘OFF’ and unplug before looking for blockages. Failure to do so could
result in personal injury.
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Leave to cool down for 1-2 hours before checking the filters or for blockages.
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Clear any blockage before restarting.
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Look for blockages in the wand, airways and cleaner head.
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To release the hose from the machine, you will need to remove the wand.
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Open the wand release cap.
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Pull the wand up and away from the handle.
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Press the red release button in the connecting collar and remove the wand from
the hose.
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Remove the clear bin and cyclone unit. Then release the hose from the appliance
by pressing the red tab on the base of the hose – you can see it from the front of
the appliance.
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Check for blockages in the hose.
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Beware of sharp objects when checking for blockages.
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To refit the hose, align the guides on the base of the hose with the channels in
the neck of the airway. Ensure the red tab faces the front of the appliance. Push
the hose on. It will click into place. To refit the wand follow the instructions above
in the ‘Operation’ section.
•
To remove the base plate to access an obstruction, see ‘Base plate –
disassembly/reassembly’.
•
To look for blockages in the front airway between the ball and the cleaner
head you will need to remove the cleaner head: see ‘Base plate – disassembly/
reassembly’ below on how to do this.
•
To look for blockages in the rear airway between the ball and the cleaner
head you will need to release the elasticated rear connection. Pull the plastic
connector towards you to release from the upper airway. To replace it, pull it
a little way out on the horizontal so that it aligns with the upper airway. Gently
release it so it pulls itself back into place.
•
Beware of sharp objects when checking for blockages.
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Refit all parts securely before using.
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Clearing blockages is not covered by your guarantee.
BRUSH BAR – CLEARING OBSTRUCTIONS
•
If your brush bar is obstructed, it may shut ‘OFF’. If this happens, you will need
to remove the blockage.
•
Switch ‘OFF’ and unplug before proceeding. Failure to do so could result in
personal injury.
•
Beware of sharp objects when clearing obstructions.
•
If you still cannot clear the obstruction, please follow the instructions below to
remove the base plate. This gives more access to the obstruction. Alternatively,
contact a Dyson expert on the Dyson Helpline or visit the website. Clearing
brush bar obstructions is not covered by your guarantee.
BASE PLATE – DISASSEMBLY/REASSEMBLY
•
Switch ‘OFF’ and unplug before proceeding. Failure to do so could result in
personal injury.
•
Lay the appliance on its front.
•
There is a red latch on the connection between the ball and cleaner head. Slide
it towards the ball, supporting the appliance as you do so.
•
Pull the cleaner head away from the appliance. Use a constant, firm pressure.
•
At each end of the cleaner head there are two red levers:
– pivot the levers up and out towards the end of the cleaner head until they click
– swing the base plate open.
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Beware of sharp objects when clearing obstructions.
•
To refit the base plate, hinge it closed.
•
To refit the base plate:
– fit the lugs on the lower edge of the base plate behind the lip on the base of
the cleaner head
– swing the base plate down, ensuring it fits correctly; it will click into place.
•
To secure the base plate pivot both levers back into position so they are flush
with the surface of the cleaner head.
•
Lay the appliance on its back.
•
Fit the cleaner head back onto the connections underneath the front part of the
ball. Slide the cleaner head up into the channels either side of the airway. Push
firmly: the cleaner head will click into place and the red latch will engage.
BRUSH BAR – TROUBLESHOOTING
•
If the brush bar has stopped spinning, follow the instructions above on clearing
obstructions. Alternatively, contact a Dyson expert on the Dyson Helpline or visit
the website.
DISPOSAL INFORMATION
•
Dyson products are made from high grade recyclable materials. Recycle
where possible.
•
This marking indicates that this product should not be disposed with other
household wastes throughout the EU. To prevent possible harm to the
environment or human health from uncontrolled waste disposal, recycle it
responsibly to promote the sustainable reuse of material resources. To return
your used device, please use the return and collection systems or contact
the retailer where the product was purchased. They can take this product for
environmentally safe recycling.
ONLINE SUPPORT
•
To watch a short online video visit:
– UK – www.dyson.co.uk/up15gettingstarted
– ROI – www.dyson.ie/up15gettingstarted
GUARANTEE TERMS AND CONDITIONS
DYSON CUSTOMER CARE
THANK YOU FOR CHOOSING TO BUY A DYSON APPLIANCE
After registering your 5 year guarantee, your Dyson appliance will be covered
for parts and labour for 5 years from the date of purchase, subject to the terms
of the guarantee. If you have any questions about your Dyson appliance, call the
Dyson Helpline with your serial number and details of where/when you bought
the appliance. Most questions can be solved over the phone by one of our
trained Dyson Helpline staff.
Alternatively, visit www.dyson.co.uk/support (UK) or www.dyson.ie/support (ROI)
for online help, general tips and useful information about Dyson.
If your Dyson appliance needs a service, call the Dyson Helpline so we can
discuss the available options. If your Dyson appliance is under guarantee, and
the repair is covered, it will be repaired at no cost.
Your serial number can be found on your rating plate which is behind the clear
bin.
PLEASE REGISTER AS A DYSON APPLIANCE
OWNER
To help us ensure you receive prompt and efficient service, please register as a
Dyson appliance owner. There are three ways to do this:
•
Online at www.dyson.co.uk/register (UK) or www.dyson.ie/register (ROI).
•
Telephone the Dyson Helpline on 0800 298 0298 (UK) or 01 475 7109 (ROI).
•
Complete the enclosed form and post it to us.
This will confirm ownership of your Dyson appliance in the event of an insurance
loss, and enable us to contact you if necessary.
LIMITED 5 YEAR GUARANTEE
TERMS AND CONDITIONS OF THE DYSON 5 YEAR LIMITED GUARANTEE.
WHAT IS COVERED
•
The repair or replacement of your Dyson machine (at Dyson’s discretion) if it is
found to be defective due to faulty materials, workmanship or function within
5 years of purchase or delivery (if any part is no longer available or out of
manufacture Dyson will replace it with a functional replacement part).
•
Where this machine is sold outside of the EU, this warranty will only be valid if
the appliance is used in the country in which it was sold.
•
Where this machine is sold within the EU, this warranty will only be valid (i) if
the appliance is used in the country in which it was sold or (ii) if the appliance is
used in Austria, Belgium, France, Germany, Ireland, Italy, Netherlands, Spain or
the United Kingdom and the same model as this appliance is sold at the same
voltage rating in the relevant country.
WHAT IS NOT COVERED
Dyson does not guarantee the repair or replacement of a product where a
defect is the result of:
•
Accidental damage, faults caused by negligent use or care, misuse, neglect,
carelessness or operation or handling of the appliance which is not in
accordance with the Dyson Operating Manual.
•
Use of the appliance for anything other than normal domestic
household purposes.
•
Use of parts not assembled or installed in accordance with the instructions
of Dyson.
•
Use of parts and accessories which are not genuine Dyson components.
•
Faulty installation (except where installed by Dyson).
•
Repairs or alterations carried out by parties other than Dyson or its
authorised agents.
•
Blockages – please refer to the Dyson Operating Manual for details of how to
look for and clear blockages.
•
Normal wear and tear (e.g. fuse, brush bar etc.).
•
Use of this appliance on rubble, ash, plaster.
•
Reduction in battery discharge time due to battery age or use (where
applicable).
If you are in any doubt as to what is covered by your guarantee, please contact
the Dyson Helpline.
SUMMARY OF COVER
•
The guarantee becomes effective at the date of purchase (or the date of delivery
if this is later).
•
You must provide proof of (both the original and any subsequent) delivery/
purchase before any work can be carried out on your Dyson appliance. Without
this proof, any work carried out will be chargeable. Keep your receipt or
delivery note.
•
All work will be carried out by Dyson or its authorised agents.
•
Any parts which are replaced by Dyson will become the property of Dyson.
•
The repair or replacement of your Dyson appliance under guarantee will not
extend the period of guarantee.
•
The guarantee provides benefits which are additional to and do not affect your
statutory rights as a consumer.
ABOUT YOUR PRIVACY
•
Your information will be held by Dyson and its agents for promotional,
marketing and servicing purposes.
•
If your personal details change, if you change your mind about any of your
marketing preferences or if you have any queries about how we use your
information, please contact the Dyson Helpline.
•
For more information on how we protect your privacy, please see our privacy
policy on the Dyson website.
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