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BLOCKAGES – THERMAL CUT-OUT
•
This appliance is fitted with an automatically resetting thermal cut-out.
•
Large items may block the tools or wand inlet. If any part becomes blocked the
appliance may overheat and automatically cut-out.
•
If this happens, follow the instructions below in ‘Looking for blockages’.
LOOKING FOR BLOCKAGES
•
Switch ‘OFF’ and unplug before looking for blockages. Failure to do so could
result in personal injury.
•
Leave to cool down for 1-2 hours before checking the filters or for blockages.
•
Clear any blockage before restarting.
•
Look for blockages in the wand, airways and cleaner head.
•
To release the hose from the machine, you will need to remove the wand.
•
Open the wand release cap.
•
Pull the wand up and away from the handle.
•
Press the red release button in the connecting collar and remove the wand from
the hose.
•
Remove the clear bin and cyclone unit. Then release the hose from the appliance
by pressing the red tab on the base of the hose – you can see it from the front of
the appliance.
•
Check for blockages in the hose.
•
Beware of sharp objects when checking for blockages.
•
To refit the hose, align the guides on the base of the hose with the channels in
the neck of the airway. Ensure the red tab faces the front of the appliance. Push
the hose on. It will click into place. To refit the wand follow the instructions above
in the ‘Operation’ section.
•
To remove the base plate to access an obstruction, see ‘Base plate –
disassembly/reassembly’.
•
To look for blockages in the front airway between the ball and the cleaner
head you will need to remove the cleaner head: see ‘Base plate – disassembly/
reassembly’ below on how to do this.
•
To look for blockages in the rear airway between the ball and the cleaner
head you will need to release the elasticated rear connection. Pull the plastic
connector towards you to release from the upper airway. To replace it, pull it
a little way out on the horizontal so that it aligns with the upper airway. Gently
release it so it pulls itself back into place.
•
Beware of sharp objects when checking for blockages.
•
Refit all parts securely before using.
•
Clearing blockages is not covered by your guarantee.
BRUSH BAR – CLEARING OBSTRUCTIONS
•
If your brush bar is obstructed, it may shut ‘OFF’. If this happens, you will need
to remove the blockage.
•
Switch ‘OFF’ and unplug before proceeding. Failure to do so could result in
personal injury.
•
Beware of sharp objects when clearing obstructions.
•
If you still cannot clear the obstruction, please follow the instructions below to
remove the base plate. This gives more access to the obstruction. Alternatively,
contact a Dyson expert on the Dyson Helpline or visit the website. Clearing
brush bar obstructions is not covered by your guarantee.
BASE PLATE – DISASSEMBLY/REASSEMBLY
•
Switch ‘OFF’ and unplug before proceeding. Failure to do so could result in
personal injury.
•
Lay the appliance on its front.
•
There is a red latch on the connection between the ball and cleaner head. Slide
it towards the ball, supporting the appliance as you do so.
•
Pull the cleaner head away from the appliance. Use a constant, firm pressure.
•
At each end of the cleaner head there are two red levers:
– pivot the levers up and out towards the end of the cleaner head until they click
– swing the base plate open.
•
Beware of sharp objects when clearing obstructions.
•
To refit the base plate, hinge it closed.
•
To refit the base plate:
– fit the lugs on the lower edge of the base plate behind the lip on the base of
the cleaner head
– swing the base plate down, ensuring it fits correctly; it will click into place.
•
To secure the base plate pivot both levers back into position so they are flush
with the surface of the cleaner head.
•
Lay the appliance on its back.
•
Fit the cleaner head back onto the connections underneath the front part of the
ball. Slide the cleaner head up into the channels either side of the airway. Push
firmly: the cleaner head will click into place and the red latch will engage.
BRUSH BAR – TROUBLESHOOTING
•
If the brush bar has stopped spinning, follow the instructions above on clearing
obstructions. Alternatively, contact a Dyson expert on the Dyson Helpline or visit
the website.
DISPOSAL INFORMATION
•
Dyson products are made from high grade recyclable materials. Recycle
where possible.
•
This marking indicates that this product should not be disposed with other
household wastes throughout the EU. To prevent possible harm to the
environment or human health from uncontrolled waste disposal, recycle it
responsibly to promote the sustainable reuse of material resources. To return
your used device, please use the return and collection systems or contact
the retailer where the product was purchased. They can take this product for
environmentally safe recycling.
ONLINE SUPPORT
•
To watch a short online video visit:
– UK – www.dyson.co.uk/up15gettingstarted
– ROI – www.dyson.ie/up15gettingstarted
GUARANTEE TERMS AND CONDITIONS
DYSON CUSTOMER CARE
THANK YOU FOR CHOOSING TO BUY A DYSON APPLIANCE
After registering your 5 year guarantee, your Dyson appliance will be covered
for parts and labour for 5 years from the date of purchase, subject to the terms
of the guarantee. If you have any questions about your Dyson appliance, call the
Dyson Helpline with your serial number and details of where/when you bought
the appliance. Most questions can be solved over the phone by one of our
trained Dyson Helpline staff.
Alternatively, visit www.dyson.co.uk/support (UK) or www.dyson.ie/support (ROI)
for online help, general tips and useful information about Dyson.
If your Dyson appliance needs a service, call the Dyson Helpline so we can
discuss the available options. If your Dyson appliance is under guarantee, and
the repair is covered, it will be repaired at no cost.
Your serial number can be found on your rating plate which is behind the clear
bin.
PLEASE REGISTER AS A DYSON APPLIANCE
OWNER
To help us ensure you receive prompt and efficient service, please register as a
Dyson appliance owner. There are three ways to do this:
•
Online at www.dyson.co.uk/register (UK) or www.dyson.ie/register (ROI).
•
Telephone the Dyson Helpline on 0800 298 0298 (UK) or 01 475 7109 (ROI).
•
Complete the enclosed form and post it to us.
This will confirm ownership of your Dyson appliance in the event of an insurance
loss, and enable us to contact you if necessary.
LIMITED 5 YEAR GUARANTEE
TERMS AND CONDITIONS OF THE DYSON 5 YEAR LIMITED GUARANTEE.
WHAT IS COVERED
•
The repair or replacement of your Dyson machine (at Dyson’s discretion) if it is
found to be defective due to faulty materials, workmanship or function within
5 years of purchase or delivery (if any part is no longer available or out of
manufacture Dyson will replace it with a functional replacement part).
•
Where this machine is sold outside of the EU, this warranty will only be valid if
the appliance is used in the country in which it was sold.
•
Where this machine is sold within the EU, this warranty will only be valid (i) if
the appliance is used in the country in which it was sold or (ii) if the appliance is
used in Austria, Belgium, France, Germany, Ireland, Italy, Netherlands, Spain or
the United Kingdom and the same model as this appliance is sold at the same
voltage rating in the relevant country.
WHAT IS NOT COVERED
Dyson does not guarantee the repair or replacement of a product where a
defect is the result of:
•
Accidental damage, faults caused by negligent use or care, misuse, neglect,
carelessness or operation or handling of the appliance which is not in
accordance with the Dyson Operating Manual.
•
Use of the appliance for anything other than normal domestic
household purposes.
•
Use of parts not assembled or installed in accordance with the instructions
of Dyson.
•
Use of parts and accessories which are not genuine Dyson components.
•
Faulty installation (except where installed by Dyson).
•
Repairs or alterations carried out by parties other than Dyson or its
authorised agents.
•
Blockages – please refer to the Dyson Operating Manual for details of how to
look for and clear blockages.
•
Normal wear and tear (e.g. fuse, brush bar etc.).
•
Use of this appliance on rubble, ash, plaster.
•
Reduction in battery discharge time due to battery age or use (where
applicable).
If you are in any doubt as to what is covered by your guarantee, please contact
the Dyson Helpline.
SUMMARY OF COVER
•
The guarantee becomes effective at the date of purchase (or the date of delivery
if this is later).
•
You must provide proof of (both the original and any subsequent) delivery/
purchase before any work can be carried out on your Dyson appliance. Without
this proof, any work carried out will be chargeable. Keep your receipt or
delivery note.
•
All work will be carried out by Dyson or its authorised agents.
•
Any parts which are replaced by Dyson will become the property of Dyson.
•
The repair or replacement of your Dyson appliance under guarantee will not
extend the period of guarantee.
•
The guarantee provides benefits which are additional to and do not affect your
statutory rights as a consumer.
ABOUT YOUR PRIVACY
•
Your information will be held by Dyson and its agents for promotional,
marketing and servicing purposes.
•
If your personal details change, if you change your mind about any of your
marketing preferences or if you have any queries about how we use your
information, please contact the Dyson Helpline.
•
For more information on how we protect your privacy, please see our privacy
policy on the Dyson website.
USING YOUR DYSON APPLIANCE
PLEASE READ THE ‘IMPORTANT SAFETY INSTRUCTIONS’ IN THIS DYSON
OPERATING MANUAL BEFORE PROCEEDING.
ASSEMBLY
•
Lay the appliance on its back.
•
Attach the cleaner head by sliding it on to the connections on the lower front
part of the ball. Ensure the electrical plug on the cleaner head fits into the
twin-block connection on the body of the appliance, which is directly above the
airway. Push firmly: the cleaner head will click into place.
•
Stand the appliance up straight.
Attach the wand to hose and push into place until it clicks.
•
To fit the tool holder, first remove the cyclone and clear bin assembly: release it
by pressing the red button at the top of the cyclone.
•
Slide the tool holder onto the back of the appliance, just above the ball, as
shown. Press the tool holder on with your thumbs, while holding the front of the
appliance with your fingers. The fitting is tight, so use a constant, firm pressure.
(Please note: The tool holder is not designed to be removed.)
•
Refit the cyclone and clear bin unit.
•
Attach the tools.
•
Wind the cable around the cable hooks. Secure with the clip.
OPERATION
•
Unwind the cable.
•
Plug the appliance into the mains electricity supply.
•
To switch ‘ON’ or ‘OFF’ press the red power button, located as shown.
•
To use, recline the handle. The stabiliser stand will automatically lift up.
•
The brush bar will not rotate when the vacuum is in an upright position.
•
To release the wand, open the wand cap, press button and lift up. Rotate the
wand and clip handle into hose. Tools can be attached to either the hose
or wand.
•
After use, return the appliance to the upright position, pushing it firmly into
place. The stabiliser wheels will automatically lower.
•
Then unplug the appliance, coil the cable safely and put the appliance away.
•
Switch ‘OFF’ the appliance, unplug and ensure it is upright before:
– changing or using tools
– removing the hose or airway inspection parts.
•
Use the cyclone carry handle to carry the machine.
SELF-ADJUSTING CLEANER HEAD WITH
SUCTION CONTROL
•
This cleaner head is used for testing with the European Regulations: No.
665/2013 and No. 666/2013.
POWERFUL SUCTION
•
For vacuuming of lightly soiled carpets, rugs and hard flooring.
– Your appliance is pre-set to this level of suction when you take it out of the
box.
MAXIMUM SUCTION
•
For vacuuming durable floor coverings, hard floors and heavily soiled carpets
and rugs.
– To switch to this setting, move the suction control slider on top of the cleaner
head as shown.
– CAUTION: The suction of this mode can damage delicate flooring. Before
vacuuming, check the flooring manufacturer’s cleaning recommendations.
– If the suction power of Maximum suction prevents easy maneuverability,
switch to Powerful suction mode.
– To switch back to Powerful suction mode, move the suction control slider back
to its original position, as shown.
CARPETS OR HARD FLOORS
•
The brush bar will always default to ‘ON’ (spinning) each time you switch the
appliance ‘ON’ and recline it for cleaning.
•
The brush bar will not rotate when the appliance is upright.
•
To switch the brush bar 'OFF' (e.g. for delicate rugs and delicate flooring):
– switch the appliance ‘ON’
– recline the appliance
– press the brush bar ‘ON/OFF’ button – the brush bar will stop spinning.
•
The brush bar will automatically stop if it becomes obstructed. See ‘Brush bar –
clearing obstructions’.
•
Before vacuuming your flooring, rugs and carpets, check the manufacturer’s
recommended cleaning instructions.
•
Some carpets may fuzz if a rotating brush bar is used when vacuuming. If this
happens, we recommend vacuuming with the brush bar switched 'OFF' and
consulting with the flooring manufacturer.
•
The brush bar on the appliance may damage some carpet types. If you are
unsure, turn ‘OFF’ the brush bar.
•
Check the brush bar regularly and clear away any debris (such as hair). Debris
left on the brush bar may cause damage to flooring when vacuuming.
LOOKING AFTER YOUR DYSON APPLIANCE
•
Do not carry out any maintenance or repair work other than that shown in this
Dyson Operating Manual, or advised by the Dyson Helpline.
•
Only use parts recommended by Dyson. If you do not this could invalidate
your guarantee.
•
Store the appliance indoors. Do not use or store it below 3°C (37.4°F). Ensure
the appliance is at room temperature before operating.
•
Clean the appliance only with a dry cloth. Do not use any lubricants, cleaning
agents, polishes or air fresheners on any part of the appliance.
•
If used in a garage, always wipe the base plate and ball with a dry cloth
after vacuuming to clean off any sand, dirt, or pebbles that could damage
delicate floors.
VACUUMING
•
Do not use without the clear bin and filters in place.
•
Fine dirt such as flour should only be vacuumed in very small amounts.
•
Do not use the appliance to pick up sharp hard objects, small toys, pins, paper
clips, etc. They may damage the appliance.
•
When vacuuming, certain carpets may generate small static charges in the
clear bin or wand. These are harmless and are not associated with the mains
electricity supply. To minimise any effect from this, do not put your hand or
insert any object into the clear bin unless you have first emptied it and rinsed it
out with cold water (see ‘Cleaning the clear bin’).
•
Do not work with the appliance above you on the stairs. When cleaning stairs it
is recommended that the handle is not extended and that you use a tool on the
end of the hose rather than the wand.
•
Do not put the appliance on chairs, tables, etc.
•
Before vacuuming highly polished floors, such as wood or lino, first check that
the underside of the floor tool and its brushes are free from foreign objects that
could cause marking.
•
Do not leave the cleaner head in one place on delicate floors.
EMPTYING THE CLEAR BIN
•
Empty as soon as the dirt reaches the level of the MAX mark – do not overfill.
•
Switch ‘OFF’ and unplug before emptying the clear bin.
•
To remove the cyclone and clear bin unit, press down on the red button on the
top of the carrying handle on the cyclone.
•
To release the dirt, press all the way down on the same red button on the top of
the carrying handle on the cyclone.
•
To minimise dust/allergen contact when emptying, encase the clear bin tightly in
a plastic bag and empty.
•
Remove the clear bin carefully from the bag.
•
Seal the bag tightly, dispose as normal.
•
To refit:
– ensure the airway in the bin base is clear of dust and dirt
– close the clear bin base so it clicks into place
– push the cyclone and clear bin unit into the main body of the appliance; it will
click into place
– ensure the cyclone and clear bin unit is secure.
CLEANING THE CLEAR BIN
•
Remove the cyclone and clear bin (see ‘Emptying the clear bin’).
•
To separate the cyclone unit from the clear bin press the red button to open
the clear bin base. This exposes a small silver button behind the red opening
mechanism. Press the silver button (on its ribbed area) and separate the cyclone
unit from the clear bin.
•
Clean the clear bin with cold water only.
•
Do not use detergents, polishes or air fresheners to clean the clear bin.
•
Do not put the clear bin in a dishwasher.
•
Do not immerse the whole cyclone in water or pour water into the cyclones.
•
Clean the cyclone shroud with a cloth or dry brush to remove any lint and dust.
•
Ensure the clear bin is completely dry before replacing.
•
To refit:
– fit the cyclone shroud into the clear bin so that the silver button clicks and
engages
– close the clear bin base so it clicks into place
– push the cyclone and clear bin unit into the main body of the appliance; it will
click into place
– ensure the cyclone and clear bin unit is secure.
WASHING YOUR FILTERS
•
Your appliance has two washable filters, located as shown.
•
Check and wash the filters regularly according to instructions to
maintain performance.
•
Switch ‘OFF’ and unplug before checking or removing the filters.
•
The filters may require more frequent washing if vacuuming fine dust.
•
Wash with cold water only. Do not use detergents.
•
Do not put the filters in a dishwasher, washing machine, tumble dryer, oven,
microwave or near a naked flame.
FILTER A
•
Remove the cyclone and clear bin (see ‘Emptying the clear bin’).
•
Release the catch on the front of the cyclone handle and then remove the filter.
•
Wash the filter with cold water only. Hold under a tap and run water through the
open end until the water runs clear. Turn upside down and tap out.
•
Squeeze and twist with both hands to make sure the excess water is removed.
•
Run water over the outside of the filter until the water runs clear.
•
Squeeze and twist with both hands to make sure the excess water is removed.
•
Stand the filter on its wide, open end to dry. Leave to dry completely for a
minimum of 24 hours.
•
Replace the filter into the cyclone. Swing the handle back into place. Ensure the
latch clicks to engage and is secure. Fit the cyclone and clear bin unit onto the
appliance (instructions above).
FILTER B
•
Lay the appliance on its side.
•
To remove filter B:
– turn the blue central locking dial on the outer cover of the ball anti-clockwise
until the cover is released
– lift off the cover
– turn the filter one-quarter anti-clockwise to release.
•
Wash the filter with cold water only.
•
Filter B should be rinsed and tapped out until the water runs clear, then tapped
out again to ensure all excess water is removed. (Tap on the plastic rim, not the
filter material.) Leave to dry completely for a minimum of 24 hours.
•
It is normal for the filter in the ball to turn grey in colour.
•
To refit filter B:
– refit the filter on to the ball
– secure the filter by turning it clockwise so the white arrows align.
•
When refitting the outer cover of the ball, keep turning the central locking dial
clockwise. When it starts to click it is locked.
DK
FI
