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• Use of parts not assembled or installed in accordance with the
instructions of Dyson.
• Use of parts and accessories other than those produced
or recommended by Dyson.
• Faulty installation (except where installed by Dyson).
• Repairs or alterations carried out by parties other than Dyson
or its authorised agents.
• Normal wear and tear (e.g. fuse etc.).
Other terms relating to the
Dyson guarantee
• The Dyson guarantee becomes effective from the date
of purchase.
• All work will be carried out by Dyson Appliances (Aust.)
Pty Limited, Dyson New Zealand Limited (NZ) or their
authorised agents.
• Any parts replaced by Dyson or its service agents will become
the property of Dyson Appliances (Aust.) Pty Limited or Dyson
New Zealand Limited (NZ).
• You must provide proof of purchase for your Dyson machine
in order to make a claim under the Dyson guarantee.
• Under the Dyson guarantee, the repair, replacement and any
associated delivery charges (both to and from Dyson) will
be at no cost to you.
• Whether or not the Dyson guarantee applies, you may have
rights and remedies available to you under Australian or New
Zealand Consumer Law.
How to claim under the
Dyson guarantee
Australia
To make a claim under the Dyson guarantee, please contact
the Dyson Helpline on 1800 239 766.
The Dyson Helpline is available Monday-Friday (8:00am-
8:00pm EST), Saturday-Sunday (8:30am-4:00pm EST).
You can also contact Dyson:
• By email: [email protected]
• By mail or in person:
Dyson Appliances (Aust.) Pty Limited
8 -10 Mangrove Lane
Taren Point NSW 2229
Please visit the Dyson support page at www.dyson.com.au/
support for more information on troubleshooting any issues
you may have with your machine and maintaining your
Dyson machine.
New Zealand
To make a claim under the Dyson guarantee, please contact
the Dyson Helpline on 0800 397 667.
The Dyson Helpline is available Monday-Friday (8:30am-
5:00pm NZT).
You can also contact Dyson:
• By email: [email protected]
• By mail or in person:
Dyson New Zealand Limited
Unit 6, 99 Carbine Road
Mount Wellington
Auckland, 1060, New Zealand
Please visit the Dyson support page at www.dyson.co.nz/
support for more information on troubleshooting any issues
you may have with your machine and maintaining your
Dyson machine.
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