17
MANUFACTURER’S LIMITED WARRANTY
1. Warranty
coverage
All hydraulic accessories manufactured by
DYNASET OY are subject to the terms and
conditions of this limited warranty. Products are
warranted to the original purchaser to be free
from defects in materials or workmanship.
Exclusions from warranty are explained in item 8.
2.
Beginning of warranty period
Warranty period begins from the delivery date of
the product. Delivery is considered to be done on
the date when installation has been accomplished
or purchaser has taken the product in use.
Product is considered as taken in use at the date
when DYNASET OY has delivered the product to
purchaser, unless separately agreed otherwise by
written agreement.
3. Warranty
period
Warranty period is twelve (12) months based on
maximum of 2000 hours usage during this time
period. In cases where the system is provided
complete with certain special components (e.g.
drive unit), those components are considered as
a subject to their manufacturer’s warranty.
4. Warranty
procedures
Immediately upon identifying a problem which
purchaser believes to be a failure subject to the
product’s limited warranty, purchaser must
contact primary to the seller of the product.
Contact must be made as soon as possible, latest
thirty (30) days after the problem was identified.
Seller and/or manufacturer technical staff
determines the nature of the problem primarily by
phone or e-mail. Purchaser commits to give
necessary information and to perform routine
diagnostic procedures in order to determine the
nature of the problem and necessary procedures.
5. Warranty
repairs
If the product is found to be defective during the
warranty period, DYNASET OY will, at its option,
either repair the product, author it to be repaired
at its authorized workshop or exchange the
defective product. If the product must be repaired
elsewhere than premises of DYNASET OY or
authorized workshop, all costs excluded from this
warranty (traveling and waiting hours, daily
allowance, traveling expenses and
uninstallation/reinstallation costs) will be charged
from the purchaser.
If the problem is not covered by this limited
warranty, DYNASET OY has the right to charge
purchaser of troubleshooting and repairing.
6.
Delivery terms of warranty repair
If the product is found possible to be defective
under this limited warranty and it needs to be
repaired, DYNASET OY gives Warranty Return
Number (WRN). Items being returned must be
shipped, at the purchaser’s cost, adequately
packed for shipment, to the DYNASET OY or to
other location authored by DYNASET OY.
Shipment documents must contain:
-
Purchaser’s name and contact information
-
Receipt of original purchase
- WRN
code
- Problem
description
7.
Warranty of repaired product
Warranty period of the product repaired under this
limited warranty continues to the end of original
warranty period.
8.
Exclusions from warranty
This warranty shall not apply to:
a.
Failures due to normal wear and tear,
improper installation, misuse, abuse, negligence,
purchaser selection of improper product to intended
use, accident, improper filtration of hydraulic oil or
intake water or lack of maintenance
b.
Cost of maintenance, adjustments,
installation or startup
c.
Coating, hydraulic oil, quick couplings and
interconnection hoses (internal or external to system
assemblies)
d.
Products altered or modified in a manner not
authorized by DYNASET OY in writing
e.
Products which have been repaired during
warranty period by others than DYNASET OY or its
authorized workshop
f.
Costs of any other damage or loss, whether
direct, indirect, incidental, special or consequential,
arising out of the use of, or the inability to use, the
product
g.
Telephone or other communications expense
h.
Product that is used in exceptional conditions,
considered to cause excessive wear and tear
i.
Faults caused by nature phenomenon’s like
flood, thunder, etc.
© DYNASET OY, all rights reserved
April 2014 JLe
HPW-DUST HIGH PRESSURE SUPPRESSION SYSTEMS
