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Questions, Assistance, and Repairs
Your local hobby store and/or place of purchase cannot provide warranty support or repair. Once assembly,
setup or use of the Product has been started, you must contact Horizon directly. This will enable Horizon to
better answer your questions and service you in the event that you may need any assistance. For questions
or assistance, please direct your email to [email protected] or call 877.504.0233 toll free
to speak to a Product Support representative.
Inspection or Repairs
If this Product needs to be inspected or repaired, please call for a Return Merchandise Authorization (RMA).
Pack the Product securely using a shipping carton. Please note that original boxes may be included, but
are not designed to withstand the rigors of shipping without additional protection. Ship via a carrier that
provides tracking and insurance for lost or damaged parcels, as Horizon is not responsible for merchandise
until it arrives and is accepted at our facility. A Service Repair Request is available at www.horizonhobby.
com on the “Support” tab. If you do not have internet access, please include a letter with your complete
name, street address, email address and phone number where you can be reached during business days,
your RMA number, a list of the included items, method of payment for any non-warranty expenses and a
brief summary of the problem. Your original sales receipt must also be included for warranty consideration.
Be sure your name, address, and RMA number are clearly written on the outside of the shipping carton.
Warranty Inspection and Repairs
To receive warranty service, you must include your original sales receipt verifying the proof-of-purchase
date. Provided warranty conditions have been met, your Product will be repaired or replaced free of charge.
Repair or replacement decisions are at the sole discretion of Horizon Hobby.
Non-Warranty Repairs
Should your repair not be covered by warranty the repair will be completed and payment will be required
without notification or estimate of the expense unless the expense exceeds 50% of the retail purchase cost.
By submitting the item for repair you are agreeing to payment of the repair without notification. Repair
estimates are available upon request. You must include this request with your repair. Non-warranty repair
estimates will be billed a minimum of ½ hour of labor. In addition you will be billed for return freight. Please
advise us of your preferred method of payment. Horizon accepts money orders and cashiers checks, as
well as Visa, MasterCard, American Express, and Discover cards. If you choose to pay by credit card, please
include your credit card number and expiration date. Any repair left unpaid or unclaimed after 90 days will
be considered abandoned and will be disposed of accordingly. Please note: non-warranty repair is only
available on electronics and model engines.
United States
Electronics and engines requiring inspection or repair should be shipped to the following address:
Horizon Service Center
4105 Fieldstone Road
Champaign, Illinois 61822
USA
All other Products requiring warranty inspection or repair should be shipped to the following address:
Horizon Product Support
4105 Fieldstone Road
Champaign, Illinois 61822
USA
Please call 877-504-0233 or e-mail us at [email protected] with any questions
or concerns regarding this product or warranty.
Summary of Contents for Prophet Plus II
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