
Hardware and Software Design • Manufacturing Services
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purpose or use, liability for negligence in manufacture or shipment of product, liability for injury to persons
or property, or for any incidental or consequential damages.
Dynamic Engineering’s products are not authorized for use as critical components in life support devices or
systems without the express written approval of the president of Dynamic Engineering.
Service Policy
Before returning a product for repair, verify as well as possible that the suspected unit is at fault. Then call
the Customer Service Department for a RETURN MATERIAL AUTHORIZATION (RMA) number. Carefully
package the unit, and ship prepaid and insured with the RMA number clearly written on the outside of the
package. Include a return address and the telephone number of a technical contact. For out-of-warranty
repairs, a purchase order for repair charges must accompany the return. Dynamic Engineering will not be
responsible for damages due to improper packaging of returned items. For service on Dynamic Engineering
Products not purchased directly from Dynamic Engineering contact your reseller. Products returned to
Dynamic Engineering for repair by other than the original customer will be treated as out-of-warranty.
Out of Warranty Repairs
Out of warranty repairs will be billed on a material and labor basis. The current minimum repair charge is
$100. Customer approval will be obtained before repairing any item if the repair charges will exceed one half
of the quantity one list price for that unit. Return transportation and insurance will be billed as part of the
repair and is in addition to the minimum charge.
For Service Contact:
Customer Service Department
Dynamic Engineering
435 Park Dr.
Ben Lomond, CA 95005
831-336-8891 831-336-3840 fax
e-mail