dynabook Portege X30L-G User Manual Download Page 3

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Chapter 5

Utilities and Advanced Usage

Utilities and Applications ...................................................................... 5-1
Special features ..................................................................................... 5-8

Chapter 6

Troubleshooting

Problem-solving process ..................................................................... 6-1
Hardware and system checklist ........................................................... 6-4
Technical support ................................................................................ 6-15

Chapter 7

Appendix

Index

User's Manual

iii

Summary of Contents for Portege X30L-G

Page 1: ...User s Manual dynabook PORTEGE X30L G...

Page 2: ...checklist 2 1 Conventions 2 1 Using your computer for the first time 2 2 Getting to know Windows 2 7 Turning off the power 2 9 System Recovery 2 13 Chapter 3 The Grand Tour Front with the display clo...

Page 3: ...ial features 5 8 Chapter 6 Troubleshooting Problem solving process 6 1 Hardware and system checklist 6 4 Technical support 6 15 Chapter 7 Appendix Specifications 7 1 AC Power Cord and Connectors 7 2 I...

Page 4: ...al and distribution on a network without the permission of the copyright owner is a violation of copyright or author s rights and is subject to civil damages or criminal action Comply with copyright l...

Page 5: ...de reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance wit...

Page 6: ...rnia Avenue Suite 100 Irvine California USA 92617 Telephone 949 583 3000 This information is only applicable for the countries regions where it is required California Prop 65 Warning This product cont...

Page 7: ...re designed to observe the applicable EMC Electromagnetic Compatibility standards However Dynabook cannot guarantee that this product still observes these EMC standards if options or cables not produc...

Page 8: ...tmospheres is not permitted VCCI Class B Information Japan Only Canadian regulatory information Canada only This digital apparatus does not exceed the Class B limits for radio noise emissions from dig...

Page 9: ...range FCC requires this product to be used indoors for frequency range 5 15 GHz to 5 25 GHz to reduce the potential for harmful interference to co channel Mobile Satellite systems High power radars ar...

Page 10: ...nd disposed of separately from household waste Integrated batteries and accumulators can be disposed of with the product They will be separated at the recycling centres The black bar indicates that th...

Page 11: ...isposal ensuring that the terminal contacts are covered by non conductive tape For more detailed information about the collection and recycling programmes available in your country please visit our we...

Page 12: ...ne getirmektedir The number of possible pixel failures of your display is defined according to ISO 9241 307 standards If the number of pixel failures is less than this standard they will not be counte...

Page 13: ...style Open Source licenses In case of any license issues related to OpenSSL please contact openssl core openssl org OpenSSL License Copyright c 1998 2011 The OpenSSL Project All rights reserved Redist...

Page 14: ...EGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE This product includes cryptographic software written by Eric Young eay crypt...

Page 15: ...thereof from the apps directory application code you must include an acknowledgement This product includes software written by Tim Hudson tjh cryptsoft com THIS SOFTWARE IS PROVIDED BY ERIC YOUNG AS I...

Page 16: ...You can use this software for whatever you want in parts or full form without having to pay us royalty free usage You may not pretend that you wrote this software If you use it or only parts of it in...

Page 17: ...T HOLDERS BE LIABLE FOR ANY DAMAGES CAUSED BY THE USE OR THE INABILITY TO USE OF THE FREETYPE PROJECT 2 Redistribution This license grants a worldwide royalty free perpetual and irrevocable right and...

Page 18: ...license or another one contracted with the authors grants you the right to use distribute and modify it Therefore by using distributing or modifying the FreeType Project you indicate that you underst...

Page 19: ...computer from Sleep Mode by pressing the power button Your ENERGY STAR certified computer should be set by default to enter a low power sleep mode after a period of inactivity Simply touching the mou...

Page 20: ...blanket or heater Never cover or block the air vents including those at the base of the computer Always operate your computer on a hard flat surface Using your computer on a carpet or other soft mater...

Page 21: ...hot when in use but this condition does not indicate a malfunction If you need to transport the AC adaptor disconnect it and let it cool before moving it Do not lay the AC adaptor on a material that i...

Page 22: ...not turn on the power until condensation disappears Be careful not to subject the computer to impact or shock A failure to follow this instruction could result in damage to computer computer failure...

Page 23: ...ardous situation which could result in death or serious injury if you do not follow instructions A caution informs you that improper use of equipment or failure to follow instructions might cause data...

Page 24: ...following items Portable Personal Computer USB C to VGA Adapter provided with some models AC adaptor and power cord 2 pin plug or 3 pin plug Cleaning cloth provided with some models Documentation Qui...

Page 25: ...an reduce your chance of developing a painful or disabling injury to your hand arms shoulders or neck This section provides basic information to start using your computer It covers the following topic...

Page 26: ...rchase power cables that comply with the legal voltage and frequency specifications and requirements in the country of use Failure to do so might result in a fire or electric shock possibly resulting...

Page 27: ...h the computer depending on the model 2 Connect the DC output plug of the AC adaptor to the DC IN 19V jack on your computer Figure 2 3 Connecting the DC output plug to the computer 1 2 1 DC IN 19V jac...

Page 28: ...ype C adapter provided with some models Refer to the USB Type C Adapters section for more information Figure 2 6 Connecting the DC output plug to the computer 2 1 1 USB Type C port 2 DC output plug Op...

Page 29: ...g or closing the display panel place one hand on the palm rest to hold the computer in place and use the other hand to slowly open or close the display panel Do not use excessive force when opening or...

Page 30: ...t is displayed be sure to read the license terms and license agreement carefully Getting to know Windows For detailed information on what is new and how to operate Windows refer to Tips in the Start m...

Page 31: ...available it also shows you the best search result from the Internet The personal assistant called Cortana may be available depending on your country region You can ask questions or talk to Cortana in...

Page 32: ...ore you can set up Windows Hello Face and Windows Hello Fingerprint Sign in options Windows offers a number of sign in options including Password PIN Fingerprint Face and Picture password authenticati...

Page 33: ...Press CTRL ALT and DEL simultaneously once to display the menu window and then select Restart by clicking the power icon in the lower right corner Before restarting the computer be sure to save your d...

Page 34: ...eturns from Sleep Mode To prevent the computer from automatically entering Sleep Mode disable Sleep Mode within the Power Options To use the Hybrid Sleep function configure it in the Power Options Ben...

Page 35: ...r saves the contents of memory to the internal storage drive However for safety sake it is best to save your data manually Data will be lost if you disconnect the AC adaptor before the save is complet...

Page 36: ...ton Data save in Hibernation Mode When you turn off the power in Hibernation Mode the computer takes a moment to save the current data in memory to the internal storage drive After you turn off the co...

Page 37: ...luding those intended to enhance internal storage drive access speed They might cause unstable operation and damage data Do not shut down log off or Sleep Hibernate while writing or rewriting the medi...

Page 38: ...AC adaptor is connected during the restoring process Do not close the display panel during the restoring process When you reinstall the Windows operating system the internal storage drive will be ref...

Page 39: ...partitions on your internal storage drive you might find that it becomes impossible to set up your computer Make sure that the AC adaptor is connected during the restoring process Do not close the di...

Page 40: ...carefully to avoid scratching or damaging the surface Front with the display closed The following figure shows the front of the computer with the display panel in the closed position Figure 3 1 Front...

Page 41: ...standard is provided on the left side of the computer This USB Type C port supports USB 3 1 Gen1 DC5V 2A with theoretical maximum transmission rate at 5Gbps This port supports USB data transmission Vi...

Page 42: ...niversal Serial Bus USB 3 0 port 4 Security lock slot Power indicator The Power indicator normally glows white when the computer is turned on Universal Serial Bus USB 3 0 port Two Universal Serial Bus...

Page 43: ...to the LAN jack It might cause damage or malfunction Security lock slot A security cable can be attached to this slot and then connected to a desk or other large object in order to deter theft of the...

Page 44: ...io alarms such as low battery condition generated by the system Do not block the cooling vents Keep foreign metal objects such as screws staples and paper clips out of the cooling vents Foreign metal...

Page 45: ...ows Hello Face is operating Only models which support face recognition feature are equipped with the Infrared LED Web Camera Web Camera is a device that allows you to record video or take photographs...

Page 46: ...em and Video mode section for more information Some models are equipped with Microphones Display screen 33 8 cm 13 3 LCD screen is configured with one of the following resolutions depending on the mod...

Page 47: ...to control the movement of the mouse pointer To use the Touch Pad simply touch and move your fingertip across it in the direction you want the mouse pointer to go Touch Pad control buttons The two bu...

Page 48: ...fer to the Legal Footnotes section Power Condition Descriptions The computer operating capability and battery charge status are affected by different power conditions including whether an AC adaptor i...

Page 49: ...ether the computer s power is on or off Power indicator Check the Power indicator to determine the power status of the computer The following indicator conditions should be noted White Indicates that...

Page 50: ...s and hold Press your finger down and leave it there for a few seconds This shows information to help you learn more about an item or opens a menu specific to what you are doing Pinch or stretch Touch...

Page 51: ...r damage the surface Do not use a protecting sheet for the touch screen as it might decrease its sensitivity to gestures Do not touch the screen with gloves wet hands or the tip of your fingernails as...

Page 52: ...ce on the Touch Pad with four fingers together to open the Action Center Four Finger Scroll Place four fingers down and slide them vertically or horizontally from anywhere on the Touch Pad Slide towar...

Page 53: ...purchased CAPS LOCK This indicator glows green when letter keys are locked into their uppercase format Function Keys The function keys F1 F12 are the 12 keys at the top of your keyboard Function keys...

Page 54: ...font sizes within one of the supported application windows FN 2 Enlarges the icon size on the desktop or the font sizes within one of the supported application windows FN 3 Decreases the playback vol...

Page 55: ...ome models this function is supported by pressing FN A instead Using the Fingerprint Sensor Some models are equipped with the fingerprint sensor for the purpose of enrolling and recognizing fingerprin...

Page 56: ...e sensor with a wet finger or any wet objects Keep the sensor surface dry and free from water vapor Do not touch the sensor with a soiled or dirty finger as minute foreign particles of dust and dirt m...

Page 57: ...ly the registered or enrolled fingerprint or fingerprints are used for identification The fingerprint sensor compares and analyzes the unique characteristics in a fingerprint However there might be in...

Page 58: ...Procedures To recharge a battery pack connect the AC adaptor to the DC IN 19V jack USB Type C port and plug the other end into a working outlet The DC IN Battery indicator glows amber while the batte...

Page 59: ...ng time The battery has completely discharged and been left in the computer for a long time In such cases do the following 1 Fully discharge the battery by leaving it in the computer with the power on...

Page 60: ...tery supplies power Where you store your programs and data Whether you close the display panel when you are not using the keyboard closing the display saves power The environmental temperature operati...

Page 61: ...some kinds of memory media with various memory capacities so that you can easily transfer data from devices such as digital cameras and Personal Digital Assistants Keep foreign objects out of the memo...

Page 62: ...ards Do not expose cards to liquids or store in humid areas or lay media close to containers of liquid Do not touch the metal part of a card or expose it to liquids or let it get dirty After using car...

Page 63: ...d Failure to do so might cause data loss Removing memory media The following instructions apply to all types of supported media devices To remove memory media do the following 1 Click the Safely Remov...

Page 64: ...HDMI cable 1 Plug one end of the HDMI cable into the HDMI in port of the HDMI display device 2 Turn the HDMI display device s power on 3 Plug the other end of the HDMI cable into the HDMI out port on...

Page 65: ...ng on the model you purchased the following USB Type C adapter might be provided Always use the USB Type C adapter that is included with your computer or dynabook accessories Disconnect any devices an...

Page 66: ...to the USB Type C port on your computer Figure 4 6 Connecting the AC adaptor via USB Type C adapter 1 2 3 4 RGB monitor port An external analog monitor can be connected to the RGB monitor port on the...

Page 67: ...Ethernet LAN 1000 megabits per second 1000BASE T This section describes how to connect disconnect to a LAN The Wake up on LAN function consumes power even when the system is off Leave the AC adaptor c...

Page 68: ...her cable to the LAN jack except the LAN cable Otherwise malfunctions or damage might occur Do not connect any power supplying device to the LAN cable that is connected to the LAN jack Otherwise malfu...

Page 69: ...tructions to finish connection After the connection is established the name of the wireless display device appears under Projectors To disconnect the Wireless display device click the wireless display...

Page 70: ...bles you to connect your computer peripherals through one USB Type C cable to selected dynabook computers Refer to dynabook USB C Dock s User s Manual for more details Not all the accessories are avai...

Page 71: ...with some models To access the utility click Start DTS Audio Processing When the eco Mode is activated or the CPU is in high usage noise may occur during video or music playback If noise occurs we re...

Page 72: ...f the multi stream function for playback or recording under Playback Device or Recording Device in this tab To use multi stream function for playback recording do the following 1 Select Make internal...

Page 73: ...or example a 3D application or video playback you might see some disturbance flickering or frame dropping on your screen If that occurs adjust the resolution of display lowering it until the screen is...

Page 74: ...g system To run dynabook Settings click Start dynabook Settings This utility allows you to configure your computer settings by the following tabs Home Allows you to view the current BIOS EC version or...

Page 75: ...life cycle of the battery might not be extended properly To access this utility click Start dynabook Settings eco Utility For details on eco Utility click Please click here for more information before...

Page 76: ...nd Charge function is enabled the USB Wakeup function might not work for compatible ports In that case if there is a USB port that does not have the Sleep and Charge function attach the mouse or keybo...

Page 77: ...ur computer can supply USB bus power DC5V 1 5A to the compatible ports while the computer is turned on To set System ON CDP Charge Mode click Start dynabook Settings USB Charge Enabled Rapid USB batte...

Page 78: ...rd a dialog box appears asking whether you want to save it to other media If you forget the password you can open the password file on another computer Be sure to keep the media in a safe place When e...

Page 79: ...e password is necessary if the computer was shut down in Hibernation mode or boot mode It is not needed in Sleep mode or Restart To enter a password manually do the following 1 Turn on the power as de...

Page 80: ...rvice Station The following tabs might be provided Home Allows you to view current system power consumption and temperature of your computer Software Updates Allows you to check available software upd...

Page 81: ...ick Troubleshoot dynabook Maintenance Utility If you select the deletion method and continue with the operation you will lose all data including the operating system and recovery partition on the inte...

Page 82: ...er off when the display panel is closed and turns it back on when the display panel is opened This can be specified in the Power Options Low battery automatic Hibernation Mode 1 When battery power is...

Page 83: ...d with an internal temperature sensor which activates a cooling fan or lowers the processing speed if the computer s internal temperature rises to a certain level You are able to select whether to con...

Page 84: ...this chapter are meant only as a guide they are not definitive problem solving techniques In reality many problems can be solved simply but a few might require help from Technical Support If you find...

Page 85: ...acters Make a screenshot of the current display and if possible look up the messages in the documentation included with the computer software or operating system Check that all connecting cables are c...

Page 86: ...conds before turning on the power again by pressing the power button Your program stops responding If you are working with a program that suddenly freezes all operations chances are the program has st...

Page 87: ...ting System instead of desired advanced options do the following 1 Click Start Power and then select Restart 2 Hold down the corresponding key and then release this key just after the computer is powe...

Page 88: ...ns section for further information Problem Procedure AC adaptor does not power the computer Check the connections to make sure that the power cord adaptor is firmly connected to the computer and a wor...

Page 89: ...recharge a partially charged battery the battery might not charge to its full potential In these instances you should fully discharge the battery and then attempt to charge it again Real Time Clock Pr...

Page 90: ...dealer Keyboard Keyboard problems can be caused by the setup and configuration of the computer Refer to the The Keyboard section for further information Problem Procedure Output to screen is garbled R...

Page 91: ...r Boot within the dynabook Setup Utility Slow performance The files on the internal storage drive might be fragmented In this instance you should run the disk defragmentation utility to check the cond...

Page 92: ...er waiting a short while Double tapping Touch Pad does not work In this instance you should initially try changing the double click speed setting within the Mouse Control utility 1 To access this util...

Page 93: ...use Properties window click the Buttons tab 3 Set the double click speed as required and click OK The mouse pointer moves too fast or too slow In this instance you should initially try changing the sp...

Page 94: ...hat 7 To save the changes and exit the utility press the F10 key and proceed by selecting Yes or select Exit Exit Saving Changes Yes The computer restarts immediately USB device In addition to the inf...

Page 95: ...following methods Turn OFF the computer while external devices are connected Connect external devices after turning OFF of the computer If this function cannot be still used change the setting to disa...

Page 96: ...decrease volume Check the software volume settings Check to see if Mute is turned to Off Check to make sure that the headphone connection is secure Check within the Windows Device Manager application...

Page 97: ...not disconnect the external monitor while the computer is in Sleep or Hibernation Mode Remember to turn off the computer before disconnecting the external monitor When the display panel and an extern...

Page 98: ...rator Bluetooth Problem Procedure Cannot access Bluetooth device Check to ensure that the wireless communication function of the computer is on Check to ensure that power to the external Bluetooth dev...

Page 99: ...e applications consult the software documentation for troubleshooting suggestions and consider calling the software company s technical support department for assistance Consult the reseller or dealer...

Page 100: ...17 9 h millimeters not including parts that extend beyond the main body Environmental Requirements Conditions Ambient temperature Relative humidity Operating 5 C 41 F to 35 C 95 F 20 to 80 noncondens...

Page 101: ...ds KEMA Denmark DEMKO Norway NEMKO Finland FIMKO Sweden SEMKO France LCIE Switzerland SEV Germany VDE United Kingdom BSI In Europe two conductors power cord must be VDE type H05VVH2 F or H03VVH2 F and...

Page 102: ...Approved by the appropriate agency Italy Approved by the appropriate agency Information for Wireless Devices Wireless Technology Interoperability The Wireless LAN is compatible with other LAN systems...

Page 103: ...products like other radio devices emit radio frequency electromagnetic energy The level of energy emitted by wireless products however is far much less than the electromagnetic energy emitted by wire...

Page 104: ...aves can cause malfunction of such equipment possibly resulting in serious injury It might not be possible to make a network connection to a specified network name using the ad hoc network function If...

Page 105: ...nterference Requirements This device is restricted to indoor use due to its operation in the 5 15 to 5 25GHz frequency range High power radars are allocated as primary users i e priority users of the...

Page 106: ...y Information The Wireless device must be installed and used in strict accordance with the manufacturer s instructions as described in the user documentation that comes with the product This product c...

Page 107: ...with the following conditions Permitted to use SRD for outdoor applications without restriction on installation height only for purposes of gathering telemetry information for automated monitoring and...

Page 108: ...curity systems 3 Maximum EIRP density is 10mW MHz Maximum 100mW 20dBm EIRP Indoor applications is permitted to use Ukraine Limited implementation EIRP 100mW 20dBm with built in antenna s maximum gain...

Page 109: ...and 2 this device must accept any interference received including interference that may cause undesired operation Ce dispositif est conforme la norme CNR 247 d Industrie Canada applicable aux apparei...

Page 110: ...c sc gc ca Caution Radio Frequency Interference Requirements This device is restricted to indoor use due to its operation in the 5 15 to 5 25GHz frequency range High power radars are allocated as prim...

Page 111: ...t interfere with any of the equipment listed above 2 If this equipment causes RF interference to other radio stations promptly change the frequency being used change the location of use or turn off th...

Page 112: ...cation system radio station stipulated in the Telecommunications Business Law of Japan Intel Wi Fi 6 AX200 The Name of the radio equipment AX200NGW DSP Research Inc Approval Number D190021003 The foll...

Page 113: ...r touch points darker and larger Magnifier Makes part or all of your screen bigger allowing words and images easier to see For more information refer to Use Magnifier to make things on the screen easi...

Page 114: ...e Refer to Compatible Eye tracking device for more information For more information about Ease of Access and other accessibility features with the preloaded Windows 10 operating system click here Othe...

Page 115: ...ype C adapters Refer to USB Type C Adapters section for more information LAN Your computer may have built in Ethernet LAN 10BASE T 100BASE T or Gigabit Ethernet LAN 1000BASE T Refer to LAN section for...

Page 116: ...computer chassis are designed to accommodate all possible configurations for an entire product series Therefore be aware that your selected model might not have all the features and specifications cor...

Page 117: ...port graphics might vary depending on the graphics system applications utilized system memory size and other factors Battery Life Battery life might vary considerably depending on product model config...

Page 118: ...er is operated on battery power and you might not be able to increase the brightness of the screen Wireless LAN The transmission speed over the wireless LAN and the distance over which wireless LAN ca...

Page 119: ...r off 5 8 screen 3 7 Documentation list 2 1 Dual Pointing Device Touch Pad 6 9 E Equipment checklist 2 1 External monitor problems 6 14 H Hard disk drive automatic power off 5 8 K Keyboard function ke...

Page 120: ...d system checklist 6 4 HDD 6 8 Internal display panel 6 7 Keyboard 6 7 Memory Media Card 6 8 Overheating power down 6 5 Power 6 4 Real Time Clock 6 6 Sound system 6 13 Technical support 6 15 Touch Pad...

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