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TROUBLESHOOTING
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1-877-447-4768,
8:00 a.m. – 4:30 p.m., CST, Monday – Friday.
PROBLEM
POSSIBLE CAUSE
CORRECTIVE ACTION
The burner will
not light using the
ignitor procedure
(weak or no spark
being generated).
1. The igniter electrode may be
covered with grease or residue.
2. The igniter electrode may
have a loose or disconnected
wire.
3. Cracked or broken ignition
electrode.
1. Clean the ignitor electrode.
2. Check the connection and reconnect any
loose or disconnected wires.
3. Replace ignition electrode (see
Replacement Parts List).
Low Heat.
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the unit.
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the gas supply pressure and correct the
pressure.
Excessive Flare
Ups.
1. Grease and/or residue build-up
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2. Excessive dripping of fat or
marinade from food.
3. Cooking temperature too high.
1. Clean the grill components.
2. Trim the fat from meat and use non-oil
based marinades.
3. Lower temperature accordingly.
