Dyna-Glo DGH474CRP, Manual

Page: 25 / 90

25
Troubleshooting
If you have any questions regarding the product, please call customer service at 1-877-447-4768,
8:00 a.m. – 4:30 p.m., CST, Monday – Friday.
PROBLEM POSSIBLE CAUSE CORRECTIVE ACTION
The burner will not
light using the igniter
procedure (weak
or no spark being
generated).
1. The igniter electrode may be
covered with grease or residue.
1. The igniter electrode may have
a loose or disconnected wire.
2. Cracked or broken ignition
electrode.
1. Clean the igniter electrode.
2. Check the connection and reconnect
any loose or disconnected wires.
3. Replace ignition electrode (see
Replacement Parts List).
Low Heat. 1. Insufficient gas pressure to the
unit.
1. Call a qualified service agency to check
the gas supply pressure and correct the
pressure.
Excessive Flare Ups.
1. Grease and/or residue build-up
on heat tents or in firebox.
2. Excessive dripping of fat or
marinade from food.
3. Cooking temperature too high
1. Clean the grill components.
2. Trim the fat from meat and use non-oil
based marinades.
3. Lower temperature accordingly.
The burner will not
light with a match.
1. Match not reaching burners
(when holding match with
hand).
2. Empty tank.
3. Poor connection between
valve regulator and LP cylinder
coupling.
4. Burner inlet blocked.
1. Use match holder found in cabinet door.
2. Check fuel level and refill tank if
necessary.
3. Turn off grill knobs, close the LP cylinder
valve at top of cylinder and check the
connection between the regulator valve
and cylinder coupling. Disconnect and
reconnect, if necessary.
4. Clean the burner inlet (venturi)
and burner as described by the Care
and Maintenance section in the manual.
No gas flow or an
obstructed gas flow.
1. Tank valve not on or fully
opened.
2. Empty tank.
3. Poor connection between
valve regulator and LPcylinder
coupling.
Burner inlet blocked.
1. Fully open tank valve by turning
counterclockwise.
2. Check fuel level and replace fuel if
necessary.
3. Turn off grill knobs, close the LP cylinder
valve at top of cylinder and check the
connection between the regulator valve
and cylinder coupling. Disconnect and
reconnect, if necessary.
4. Clean the burner inlet (venturi) and
burner as described by the Care and
Maintenance section in the manual.