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6.0 TROUBLESHOOTING
If the DVI ACE™ unit does not appear to be working properly, please check
the following:
1. Verify that the External AC Power Adapter is plugged in and delivering
power to the DVI ACE™ unit. In this case the red POWER LED should be
brightly lit. If the red POWER LED is dim, flickering or off altogether, then
check the AC power source and/or replace the power adapter.
2. Verify that the cables connected to the Input and Output ports of the DVI
ACE™ unit are premium grade cables (such as DVIGear’s Super High
Resolution™ cables) and do not exceed the recommended cable lengths
specified in Section 2 of this User Guide.
3. Inspect the DVI connectors on both the cables and on the DVI ACE™ unit
for damage, bent pins, loose connections, etc.
4. Turn ON the DVI source and verify that the green ACTIVE LED is illuminated.
If it is not, double-check the source to ensure that it is outputting an active
DVI signal.
5. As a final check, bypass the DVI ACE™ unit and connect the DVI source
directly to the DVI display device using a high quality DVI cable with a
length of 3 meters (10 ft.) or less. If the image is visible on the display, then
follow the procedure below in step 6.
6. Turn OFF all system components, as well as the DVI ACE™ unit. Restart
the DVI display, then the DVI ACE™ unit, and finally the DVI source device.
Recheck steps 1-4 above.
If the problem persists after trying the above suggestions, please contact your
dealer for additional assistance. If the dealer’s technical personnel are unable
to assist you, please contact DVIGear via telephone at 1.888.463.9927 (toll-free
for United States and Canada) or 1.770.421.6699. You may contact DVIGear by
e-mail at [email protected].
