15
DW2500X02
30004581
Limited Lifetime Warranty
Limited Three Year Warranty
MHSC (hereafter referred to as the “company”) warrants that
your new Dutchwest brand wood burning plate steel stove or
masonry wood insert is free from manufacturing and material de-
fects for a period of three years from the date of sale, subject to
the following conditions and limitations.
Limited One Year Warranty
Electrical components such as blowers and speed controls are
covered for one year only. Glass door panels are covered for
thermal breakage only. To clean glass, use a ceramic glass
cleaner or polish. Do not use ammonia-based cleaners. A suit-
able cleaner is available from your nearest Hearth Products deal-
er. DO NOT CLEAN GLASS WHILE HOT AND DO NOT USE
ABRASIVE CLEANERS.
Excluded from Warranty
Brass parts should be cleaned with soap and warm water and
immediately dried. Brass parts may also be damaged by external
chemicals. Gold and any other plated parts will not be covered
under this warranty. Plated surfaces should be cleaned by using
denatured alcohol only and rubbed lightly with a lint-free non-
abrasive cloth. Excessive rubbing or polishing may remove the
plated finish. Discoloration of certain parts is normal and is not a
defect, and therefore not covered under warranty.
This warranty will not include or extend to paint, gaskets, baf-
fles or firebrick components, and does not cover any removable
firebox components such as brick retainers or stainless steel air
tubes.
Extended Limited Lifetime Warranty
The company offers a limited lifetime warranty on the firebox
(welds only), castings and ash drawers on any of Dutchwest
wood burning products. The limited lifetime warranty is extended
to the original owner only, and is subject to proof of purchase by
the original owner and residential use.
1. The new Dutchwest product must be installed and operated at all
times in accordance with the installation and operation instruc-
tions supplied with the appliance, and installation must be to local
and national codes. Any alterations, willful abuse, accident, over
firing or misuse will not be covered under warranty. NOTE: Some
minor movement of certain parts is normal and is not a defect
and therefore, not covered under warranty.
2. The warranty is non-transferable, and is made to the original
owner, provided that the purchase was made through an autho-
rized MHSC supplier. The serial number must be supplied along
with the Bill of Sale, showing the date of purchase, at the time the
claim is submitted.
3. This warranty is limited to the repair or replacement of parts
only and is applicable only to those parts found to be defective
in material or construction that have been subjected to normal
conditions of use and service. All defects must be confirmed by
the company or an authorized representative. If requested by the
company, defective parts must be shipped back transportation
prepaid, to the company. Credits will be issued upon receipt of
return of the defective product to the company.
4. The company, at its discretion, can fully discharge all obligation
with respect to this warranty by refunding the wholesale price of
the defective part(s).
5. Any installation, labor, construction, transportation or other re-
lated costs or expenses arising from defective parts, repair,
replacement or otherwise of same, will not be covered by this
warranty, nor will the company assume responsibility for same.
Further, the company will not be responsible for any incidental,
indirect or consequent damages, except as provided by law, and
in no event shall they exceed the original purchase price.
6. All other warranties - expressed or implied - with respect to the
product, its components and accessories, or any obligations /li-
abilities on the part of the company are hereby expressly ex-
cluded.
7. MHSC neither assumes, nor authorizes any third party to as-
sume, on MHSC’s behalf, any other liabilities with respect to the
sale of this MHSC product.
8. The warranties as outlined within this document do not apply to
chimney components or other products made by other manufac-
turers when used in conjunction with the installation of this prod-
uct. Improper use or the use of non-approved components may
nullify your warranty. If in doubt, contact your nearest authorized
MHSC supplier or MHSC Customer Service Department.
9. MHSC will not be responsible for:
• Down drafts or spillage caused by environmental conditions
such as near-by trees, buildings, rooftops, hills, mountains or
ineffective chimney design.
• Inadequate ventilation, excessive offsets or negative air
pressure caused by mechanical systems such as furnaces,
clothes dryers, fans, etc.
10. This warranty is void if:
• The appliance has been operated in atmospheres contami-
nated by chlorine, fluorine, or other damaging chemicals.
• This appliance has been subjected to prolonged periods of
dampness or condensation.
• The appliance has any damage due to water, or weather
damage that is the result of, but not limited to, improper chim-
ney/venting installation.
• The appliance has been subjected to willful or accidental
abuse or misuse.
• Corrosive driftwood, manufactured logs or other fuels are
used other than as outlined in the installation and operating
instructions.
• The appliance is not maintained in good condition, including
firebrick and gaskets.
IF WARRANTY SERVICE IS REQUIRED
Contact MHSC Customer Service. Make sure you have your
sales receipt and the model/serial number of your MHSC prod-
uct.
Do not attempt to do any service work yourself, unless pre-ap-
proved by MHSC in writing this will void the warranty.
MHSC must authorize service and provide a Warranty Claim
Number prior to any warranty related service calls. Without an
authorization number, any service work will not be deemed war-
ranty.
NOTE:
Some states and provinces do not allow the exclusion
or limitation of incidental or consequential damages. The above
limitation may not apply to you.
MHSC
149 Cleveland Drive
Paris, KY 40361
KEEP THIS WARRANTY
Serial # _______________________________
Model # ______________________________
Date Purchased ________________________
