Duroflame Abel, Manual

Page: 6 / 38

Page 6 from 38
1 Warranty conditions and recommendations
Warranty conditions
Duroflame guarantees its pellet stoves for 2 years, provided that the guarantee
certificate (invoice) and accompanying documents are present. This guarantee does
not apply to parts subject to normal wear and tear, for example the firebox. The
electrical and electronic components and the fans are guaranteed for 2 years,
with the exception of the glow plug
. The guarantee only covers the glow plug if it
can be proven to be defective at the time of purchase. The guarantee does not apply
to parts which become defective due to lack of maintenance and/or the use of poor
quality pellets. The guarantee shall also not apply if damage is caused by
atmospheric influences, natural disasters, electrical surges, fire, faulty (electrical)
installation or maintenance not carried out in accordance with the manufacturer's
instructions.

Duroflame shall ensure that the agreed deliveries are carried out properly and in
accordance with the standards (prevailing in its branch), but shall never give a
more far-reaching guarantee in respect of these deliveries and activities than has
been expressly agreed between the parties.

During the guarantee period, Duroflame guarantees the usual normal quality and
soundness of the delivered product.

If for the goods supplied by Duroflame a guarantee has been issued by the
manufacturer or supplier, that guarantee shall apply equally between the parties.
Duroflame will inform the other party about this.

If the purpose for which the opposing party wishes to treat, process or use the
goods deviates from the normal purpose of these goods, Duroflame only
guarantees that the goods are suitable for this purpose if it has confirmed this in
writing to the other party.

No appeal to the guarantee is possible, as long as the other party has not paid
the price agreed for the goods and/or the fee agreed for the work.

The previous paragraph does not apply to the consumer.

In the event of a justified appeal to the guarantee, Duroflame shall - at its
discretion - take care free of charge of repair or replacement of the goods, of the
correct performance of the work agreed, or of reimbursement or a reduction of
the price agreed. In the event of additional damage, the provisions of the liability
article contained in these general conditions shall apply.

Contrary to the preceding paragraph, the consumer shall have the choice
between repairing or replacing the goods or still properly carrying out the agreed