EU heat pumps
27
9.2 RMA Request Form
Company:
Date:
Address:
City:
Zip
code:
Country:
Contact:
Phone:
E-mail:
Fax:
Contact:
Date:
Internal use
RMA #:
Case #:
Issued by:
Date:
Return for repair
or replacement
Copy of customer invoice attached?
Other documents attached to RMA request?
Description of documents:
Model no.:
Invoice no.:
Serial no.:
Invoice date:
Problem:
Purchased at:
Warranty repair policy:
1.
Returns must be shipped freight prepaid. All return shipping charges are your responsibility.
2.
Pre-authorization is required for the return of all products. Products not authorized for return shall be sent back to you at your expense.
3.
We will repair or replace the products and will ship all products free via a carrier of our choice.
4.
We will ship, at your expense, via any express carrier service you request.
Return procedure:
1.
Before calling for an RMA number, please make sure that you have correctly followed the installation instructions and operating procedures
mentioned in the user guide.
2.
Call our Return Merchandise Authorization department and request an RMA Request Form.
3.
On the RMA Request Form, make sure you have filled in ALL the information fields.
4.
For returns within the warranty period, you must add a copy of your original sales invoice to your customer.
5.
Send RMA Request Form, sales invoice and other documents (pictures, …) to us by fax or e-mail. An RMA number will be issued within 24 hours
after proper documents have been received. We may refuse to issue an RMA number in the event of failure to provide the information mentioned in
item (3) and (4).
6.
The RMA number should be clearly written on the shipping label and on the label placed on the shipping box.
7.
All unlabeled or mismarked or illegibly marked products will be refused and returned, freight collect.
8.
All packages, which appear to be damaged at the time of delivery to us, will be refused “AS IS”.
9.
Please ascertain that the products sent to us are the same products for which the number was issued. If the products do not match the products under
the assigned RMA number, we will return all products, freight collect.
10.
No return lacking an RMA number will be accepted - absolutely without exception.
11.
The RMA number is only valid for 21 calendar days after authorization. We reserve the right to refuse returned items beyond 21 days from
the date on which the RMA number was assigned.
Out of warranty products:
Customers are responsible for the shipping and repair costs. The estimated repair costs will be given after diagnosis has been
performed on the returned products.
Diagnostic charges amount to 50.00
€
and up.