www.factorybuysdirect.com
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HSE-MAN-013
TECHNICAL SERVICE
You may have further questions about installation, operation, or troubleshooting. If so, contact
Factory Buys Direct at 1-855-607-6557.
When calling, please have your model and serial numbers of your heater ready.
REPLACEMENT PARTS
Note: Use only original replacement parts. This will protect your warranty coverage for parts
replaced under warranty.
PARTS UNDER WARRANTY
Contact authorized dealers of this product.
If they can’t supply original replacement
parts, call Customer Service toll free at
1-855-607-6557 for referral information.
When calling Customer Service or your dealer,
have ready:
• Your name
• Your address
• Model and serial number of your heater
• How heater was malfunctioning
• Type of gas used (Propane/LP or Natural
gas/NG)
• Purchase date
• Usually, we will ask you to return the defec-
tive part to the factory
PARTS NOT UNDER WARRANTY
Contact authorized dealers of this product.
If they can’t supply original replacement
part(s) call Customer Service toll free at
1-855-607-6557 for referral information.
When calling Customer Service have ready:
• Model number of your heater
• The replacement part number
ACCESSORIES
Purchase these heater accessories from your local dealer. If they can not supply these acces-
sories, contact Factory Buys Direct at 1-855-607-6557 for information.
EQUIPMENT
SHUTOFF VALVE
SERVICE HINTS
When Gas Pressure Is Too Low
• pilot will not stay lit
• burners will have delayed ignition
• fireplace will not produce specified heat
• propane/LP gas supply might be low (propane/LP units only)
You may feel your gas pressure is too low. If so, contact your local gas supplier.
BLOWER KIT
INSTALLATION KITS
