www.factorybuysdirect.com
29
200253-01A
TROUBLESHOOTING
Problem
Possible Cause
Corrective Action
Heater produces a click-
ing/ticking noise just after
burner is lit or shut off.
1. Metal is expanding while
heating or contracting while
cooling.
1. This is common with most
heaters. If noise is exces-
sive, contact qualified ser-
vice technician.
White powder residue
forming within burner
box or on adjacent walls
or furniture
1. When heated, the vapors
from furniture polish, wax,
carpet cleaners, etc., turn
into white powder residue.
1. Turn heater off when using
furniture polish, wax, carpet
cleaner or similar products.
Heater produces un-
wanted odors.
1. Heater is burning vapors from
paint, hair spray, glues, etc.
See IMPORTANT statement,
page 26.
2. Gas leak. See
Warning State-
ment
at the top of page 26.
3 Low fuel supply.
1. Ventilate room. Stop using
odor causing products while
heater is running.
2. Locate and correct all leaks
(see
Checking Gas Connec-
tions
, page 16).
3. Refill supply tank (Propane/
LP models).
Heater shuts off in use
(ODS operates).
1. Not enough fresh air is avail-
able.
2. Low line pressure.
3. ODS/pilot is partially
clogged.
1. Open window and/or door for
ventilation.
2. Contact local gas supplier.
3. Clean ODS/pilot (see
Care
and Maintenance
, page 24).
Gas odor exists even
when control knob is in
OFF position.
1. Gas leak. See
Warning
Statement
at top of page 26.
2. Control valve is defective.
1. Locate and correct all leaks
(see
Checking Gas Connec-
tions
, page 16).
2. Contact customer service.
Moisture/condensation
noticed on windows.
1. Not enough combustion/
ventilation air.
1. Refer to
Air for Combus-
tion and Ventilation
require-
ments, page 7.
SERVICE HINTS
When Gas Pressure Is Too Low
• pilot will not stay lit
• burners will have delayed ignition
• fireplace will not produce specified heat
• propane/LP gas supply might be low (propane/LP units only)
You may feel your gas pressure is too low. If so, contact your local gas supplier.
TECHNICAL SERVICE
You may have further questions about installation, operation, or troubleshooting. If so, contact
Factory Buys Direct at 1-855-607-6557.
When calling, please have your model and serial numbers of your heater ready.
