Dukane 8945WU User Manual Download Page 108

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108

9. Troubleshooting

Phenomenon: Crestron e-Control

is not displayed.

Item to be checked

Solutions

Has Adobe

Flash

Player been

installed?

Adobe

Flash

Player is required to display

Crestron e-Control

Install Adobe

Flash

Player.

Is Web browser that does not

support Adobe

Flash

Player

used?

Use a Web browser that supports Adobe

Flash

Player.

Are Crestron e-Control

settings

on Network Settings – Other

Setup screen of the Projector

Web Control disabled?

Enable Crestron e-Control

settings on

Network Settings – Other Setup screen of the

Projector Web Control.

Phenomenon: Cannot send an e-mail correctly.

Item to be checked

Solutions

Is a test e-mail sent correctly?

Check if a test e-mail is sent correctly by

pressing the [Send Test Mail] button on the

Mail Settings screen of the Projector Web

Control.

Are e-mail settings correct?

Check the settings on the Mail Settings screen

of the Projector Web Control.

Are the settings of Sender E-mail

Address correct?

Set valid e-mail address.

Is only e-mail regarding the

specific Error/Warning not sent

correctly?

Check if the specific Error/Warning is set to

be sent on the Mail Settings screen of the

Projector Web Control.

Summary of Contents for 8945WU

Page 1: ...Control allows you to monitor and control the projector through a network from a computer 37 My Image allows the projector to store up to four still images and project them 80 Messenger allows the pr...

Page 2: ...LAN 12 2 3 Connection setup of Wired LAN 12 2 4 Connection via wireless LAN 14 2 4 1 Connection in Simple Access Point Mode 15 2 4 2 Connection in Infrastructure Mode 16 2 5 Applications 18 2 6 NETWO...

Page 3: ...mber 79 5 My Image Function 80 6 Messenger Function 82 6 1 Outline 82 6 2 Supported Languages 83 6 3 Display Style 83 7 Network Bridge Function 85 7 1 Connecting devices 85 7 2 Communication setup 86...

Page 4: ...ter uses the 2 4GHz radio frequency band You do not need a radio license to use the adapter but you should be aware of the following DO NOT USE NEAR THE FOLLOWING Microwave ovens Industrial scientific...

Page 5: ...cting the projector and the computer via the network remote control and status monitoring of the projector can be performed by Web browser Two types of interface Projector Web Control and Crestron e C...

Page 6: ...mitted through the network To use Network Presentation an exclusive application LiveViewer is required The following application is required to use Network Presentation 1 Network Function OS Applicati...

Page 7: ...ll images transferred via the network It is possible to allocate up to 4 image files MY IMAGE transmission requires an exclusive application for your computer Use the application to transfer the image...

Page 8: ...ion The projector can display text data transferred via the network on the screen and play back audio data inside the projector It is possible to store up to 12 text data Transfer text data Display te...

Page 9: ...face By making use of the NETWORK BRIDGE function a computer connected to the projector via wireless or wired LAN is able to control an external device via RS 232C communication using the projector as...

Page 10: ...ailure or warning status from the computer on the network The SNMP management software will be required on the computer to use this function 92 1 6 2 Projector Management using SNMP The scheduling fun...

Page 11: ...network using other encryption method Simple Access Point mode Infrastructure mode WPA2 PSK AES WPA2 PSK TKIP WPA PSK AES WPA PSK TKIP WEP 128bit WEP 64bit 4 Depending on the type of wireless network...

Page 12: ...AN cable CAT 5e or higher 2 Press the MENU button on the remote control or the control panel of the projector The MENU you last used will appear Use the cursor button to select the following EASY MENU...

Page 13: ...ith that of the other devices on the same network including the projector The projector s settings are as follows IP address 192 168 1 254 Subnet mask 255 255 255 0 Network address 192 168 1 in this c...

Page 14: ...imple Access Point Fig 2 4 b With an access point communication Infrastructure Network settings can also be changed in Network Settings of Projector Web Control Wireless LAN initial settings for the p...

Page 15: ...panel of the projector The MENU you last used will appear Use the cursor button to select the following EASY MENU ADVANCED MENU NETWORK WIRELESS SETUP 4 Set the following items in WIRELESS SETUP MODE...

Page 16: ...wer Do not use any extension cable or device when connecting the adapter to the projector 1 Attach the USB wireless adapter to the USB TYPE A port of the projector 2 Turn on the projector 3 Press the...

Page 17: ...mally even when entering illegal encryption key due to Open System Authentication but data cannot actually be transmitted IP ADDRESS SUBNET MASK and DEFAULT GATEWAY should be set in advance when DHCP...

Page 18: ...and downloads of Projector Quick Connection System Requirements for Applications Application Hardware and Software LiveViewer Windows OS Windows 7 Windows 8 1 Windows 10 Graphic card VGA 640x480 or hi...

Page 19: ...AndroidTM OS 4 0 or later Projector Image Tool PJImg OS Windows 7 Windows 8 1 Windows 10 CPU Pentium 3 500MHz or higher Hard disk space 20MB or higher Projector Messenger Tool PJMessenger OS Windows...

Page 20: ...it according to the following table To use the wireless network function of this projector the designated USB wireless adapter sold as an option is required Do not use any extension cable or device wh...

Page 21: ...haracter at one time press the RESET button or press the and INPUT button at the same time Also if you move the cursor to DELETE or CLEAR ALL on screen and press the ENTER or INPUT button 1 character...

Page 22: ...lable wireless network is displayed after selecting SSID SCAN LIST and press the button continued on next page 2 Connection to the network Setting values are not saved if Menu disappears before select...

Page 23: ...o wave 2 Select SSID that you want to connect and press the or ENTER button The display to enter the encryption key appears if SSID is encrypted Enter the characters by using software keyboard Move th...

Page 24: ...Encryption Lock enabled 4 The icon indicating the connection status is displayed in SSID SCAN LIST when the connection is complete continued on next page 2 Connection to the network Encryption setting...

Page 25: ...ss is automatically obtained or not Use the buttons to turn DHCP on off ON OFF This function is not available in SIMPLE ACCESS POINT mode continued on next page 2 Connection to the network The setting...

Page 26: ...e subnet mask when DHCP is disabled Enter the SUBNET MASK This function can only be used when DHCP is set to OFF DEFAULT GATEWAY Configures the default gateway when DHCP is disabled Enter the DEFAULT...

Page 27: ...n Simple Access Point mode is SimpleAccessPoint Change default setting before use not to overlap INFRASTRUCTURE Select one of the DEFAULT 1 4 and press or ENTER button To adjust CUSTOM Press the or EN...

Page 28: ...ecting the encryption method other than OFF and pressing the button CHANNEL Select the channel of the wireless LAN to be used while MODE 25 is set to SIMPLE ACCESS POINT The channels 1 to 11 are avail...

Page 29: ...es the IP address when DHCP is disabled Enter the IP ADDRESS This function can only be used when DHCP is set to OFF SUBNET MASK Configures the subnet mask when DHCP is disabled Enter the SUBNET MASK T...

Page 30: ...when DHCP is disabled Enter the DEFAULT GATEWAY address This function can only be used when DHCP is set to OFF DNS SERVER Configures the DNS server address Enter the DNS server address continued on n...

Page 31: ...LT GATEWAY DNS SERVER MAC ADDRESS SSID SSID BROADCAST ENCRYPTION CHANNEL SPEED Passcode supports the connection between the projector and the computer when using Network Presentation Refer to Network...

Page 32: ...n is displayed PASSCODE IP ADDRESS SUBNET MASK DEFAULT GATEWAY DNS SERVER MAC ADDRESS Passcode enables the projector and the computer to be connected to the network easily when using Network Presentat...

Page 33: ...omain name They are entered by using software keyboard Refer to PROJECTOR NAME 21 for how to use software keyboard TIME DIFFERENCE Enter the time difference Set the same time difference as the one set...

Page 34: ...To switch the image displayed Use the buttons To return to the menu Press the button on the remote control To erase the displayed image and its source file in the projector 1 Press the RESET button on...

Page 35: ...elled and a message is displayed indicating the result MULTI PC MODE If you set one or more computers to the Multi PC mode and send their images to the projector you can select the display mode on the...

Page 36: ...e Presenter mode setting of the selected computer becomes valid when the display mode is changed to Single PC mode Also the Presenter mode setting becomes invalid when the display mode is changed to M...

Page 37: ...led in your web browser configuration you must enable JavaScript in order to use the projector web pages properly See the Help files for your web browser for details on how to enable JavaScript It is...

Page 38: ...IP address into URL input box of the Web browser as the example below and then press the Enter key or button Example If the IP address of the projector is set to 192 168 1 10 Enter http 192 168 1 10 i...

Page 39: ...e the factory default settings for user name and password User name Administrator Password blank Enter your user name and password and then click the OK If you login successfully the screen below will...

Page 40: ...way DNS Server Address Displays the DNS server address MAC Address Displays the MAC address SSID Displays the SSID used by the projector SSID Broadcast Displays the SSID Broadcast used by the projecto...

Page 41: ...to when using SNMP The length of the sysLocation can be up to 255 alphanumeric characters Only numbers 0 9 alphabet a z and A Z can be used sysContact SNMP Configures the contact information to be ref...

Page 42: ...cryption Lock is set to ON these settings cannot be changed by the menu of the projector continued on next page When switching MODE it takes 60 seconds to be able to use wireless LAN In the meantime t...

Page 43: ...s SimpleAccessPoint Change default setting before use not to overlap SSID Broadcast Select SSID Broadcast Set this function to OFF when making SSID of a projector not to be displayed in wireless conne...

Page 44: ...set your unique SSID select Custom then set your own SSID following the rules below The maximum number of input characters is 32 Only alphabets numbers and the following symbols can be used _ and spac...

Page 45: ...se Crestron e Control If you choose Disable not the selection window but the Login window of Projector Web Control will be displayed at first 3 Web Control The new configuration settings are activated...

Page 46: ...for this port PJLink TM Port Port 4352 Configures the PJLink TM port Port 4352 Port open Click the Enable check box to use port 4352 Authentication Click the Enable check box when authentication is r...

Page 47: ...ort Configures the Bridge port number Port number Input the port number Except for 55560 55540 53210 53200 41794 10903 10902 9720 9719 9716 9715 9615 9595 9394 9393 7236 5900 5656 5500 4352 1900 betwe...

Page 48: ...sender e mail address can be up to 255 alphanumeric characters Recipient E mail address Configures the e mail address of up to five recipients You can also specify the to or cc for each address The le...

Page 49: ...errors warnings Cover Error Fan Error Lamp Error Temp Error Air Flow Error Cold Error Filter Error Other Error Schedule Execution Error Lamp Time Alarm Filter Time Alarm Transition Detector Alarm Cold...

Page 50: ...alerts Send Mail Click the Enable check box to enable e mail alerts Except Cold Start and Authentication Failure Mail Subject Configures the subject line of the e mail to be sent The length of the su...

Page 51: ...chedule settings 94 NOTE 1 Schedule Management Item Description Sunday Schedule settings executed on each day of the week Monday Tuesday Wednesday Thursday Friday Saturday Specific date No 1 Schedule...

Page 52: ...Click the Apply button to save the settings Click the Refresh button to update the screen to the latest status Click the Program Edit button to display the program edit of the selected program Click t...

Page 53: ...arameters for switching input COMPUTER IN1 COMPUTER IN2 LAN USB TYPE A USB TYPE B HDMI 1 HDMI 2 MHL VIDEO My Image Configures the parameters for My Image data display IMAGE OFF IMAGE 1 IMAGE 2 IMAGE 3...

Page 54: ...eco mode switching NORMAL ECO Blank Configures the parameters for blank screen on off control OFF ON Slideshow Configures the Start Stop parameters for the Slideshow START STOP Click the Register but...

Page 55: ...ns First 2 3 4 Last Day Configures the day of the week daylight savings time begins Sun Mon Tue Wed Thu Fri Sat Time hour Configures the hour daylight savings time begins 0 23 minute Configures the mi...

Page 56: ...ngs are activated after restarting the network connection When the configuration settings are changed you must restart the network connection You can restart the network connection from Network Restar...

Page 57: ...ication Password Configures the Authentication password The length of the text can be up to 32 alphanumeric characters Re enter Authentication Password Reenter the above password for verification Netw...

Page 58: ...ation settings are activated after restarting the network connection When the configuration settings are changed you must restart the network connection You can restart the network connection from Net...

Page 59: ...table below for details The setting value may not match with the actual value if the user changes the value manually In that case refresh the page by clicking the Refresh button NOTE Item MAIN POWER I...

Page 60: ...COLOR TEMP COLOR TINT SHARPNESS ACTIVE IRIS MY MEMORY IMAGE ASPECT The selected parameter cannot be set depending on the input signal OVER SCAN V POSITION H POSITION H PHASE H SIZE AUTO ADJUST EXECUTE...

Page 61: ...REEN LANGUAGE Click the Apply button to switch the language on the Web screen according to the setting of the selected language in the projector MENU POSITION V MENU POSITION H BLANK AUTO BLANK START...

Page 62: ...Control continued Item OPTION SEARCH SKIP AUTO SEARCH AUTO KEYSTONE DIRECT POWER ON AUTO POWER OFF MY BUTTON 1 2 REMOTE FREQ SERVICE Quit Presenter Mode Quit compulsorily from the Presenter mode Refe...

Page 63: ...ntrol continued STANDBY ON COMPUTER IN1 COMPUTER IN2 LAN USB TYPE A USB TYPE B HDMI 1 HDMI 2 MHL VIDEO BLANK FREEZE MUTE ENTER MENU RESET PAGE UP PAGE DOWN SLIDE SHOW One operation can be executed onl...

Page 64: ...e Displays the usage time for the lamp Filter Time Displays the usage time for the filter Power Status Displays the power status Input Status Displays the input signal source Blank On Off Displays the...

Page 65: ...ector s network connection in order to activate new configuration settings Restarting requires you to re login in order to further control or configure the projector via a web browser Wait 30 seconds...

Page 66: ...s with network administrator Connection test may result in an error even if the connection is performed properly when the packets for checking the connection are discarded before arriving at the targe...

Page 67: ...he password After entering the preset password the dialog disappears and the Main window will be displayed As shown below you can open a window by clicking the corresponding tab at the top right of th...

Page 68: ...t the web browser followed by entering the projector s IP address Only English is supported on Crestron e Control If the connection is terminated the Loading screen will appear Check the connection be...

Page 69: ...setting Mute Turns Mute on off 2 Sources List You can click a button to switch the input channel The cursor will move according to the currently selected input port Button Description Computer in1 Sel...

Page 70: ...ontrols the magnification setting using the buttons Use the buttons to move to the area you want to magnify Auto Performs the automatic adjustment Blank Turns the BLANK screen on off 4 Click the butto...

Page 71: ...lick the Send button 2 Projector Configures the network settings of the projector Item Description Projector Name Configures the name of the projector The length of the Projector Name can be up to 64...

Page 72: ...ckbox Item Description New Password Configures the password You can specify a password up to 26 alphanumeric characters The usable symbols are space and the following _ Confirm Reenter the above passw...

Page 73: ...Displays the resolution and vertical frequency of the signal input selected on the projector Lamp Hours Displays the usage time for the lamp Assigned To Displays the user name for the projector 2 Pro...

Page 74: ...3 2 Crestron e Control continued 3 2 4 Help Desk window Sends receives messages to from the administrator for Crestron RoomView Express and Fusion RV Button Description Send Sends a message Checks the...

Page 75: ...etails of Emergency Alert refer to the manual of Crestron RoomView Express or Fusion RV The alert message from Crestron RoomView and Fusion RV is displayed on the screen of the projector in the way si...

Page 76: ...application LiveViewer is required It is available from downloads on the Dukane product web site for this model For details of Network Presentation and instructions to install the LiveViewer refer to...

Page 77: ...the Single PC mode the projector can be occupied by one computer and can block access from any other computers if Presenter Mode is set to ON in LiveViewer While making your presentation you don t nee...

Page 78: ...rol Mode This function is for Windows users only This function is for Windows users only One computer can be assigned as Moderator Host to control all other computers Clients or the switchers connecte...

Page 79: ...The port numbers used for LiveViewer are shown below 4 5 Port Number Port No Protocol 5500 TCP 5900 TCP 5901 TCP 9720 TCP When other application uses the ports above LiveViewer and Projector Quick Con...

Page 80: ...ation for your computer Use the application to transfer the image data For information on the necessary settings and operations for the computer and projector refer to the manual for the application T...

Page 81: ...play MY IMAGE data on screen while you are using the USB Display function the application for the USB Display will be closed To restart the application exit the MY IMAGE function and then the software...

Page 82: ...e text data can be displayed on the screen in two ways One is to display the text transferred from the computer on real time and the other is to choose the text data stored in the projector and displa...

Page 83: ...German Spanish Italian Norwegian Dutch Portuguese Swedish Finnish Danish Brasileiro Indonesian Lithuanian Estonian Latvian Polish Czech Hungarian Slovenian Croatian Russian Turkish Greek Japanese Simp...

Page 84: ...t This style is available only for WXGA and WUXGA model projector Using MY BUTTON registered as MESSENGER can turn the displaying messenger text on off OPTION menu in the Operating Guide The text file...

Page 85: ...the computer s LAN port with a LAN cable or insert the USB wireless adapter into the USB TYPE A port 2 Connect the projector s CONTROL port and the device s RS 232C port with an RS 232C cable for RS 2...

Page 86: ...sing the COMMUNICATION menu set up the communication Remember that an unsuitable setup could cause malfunction of communication When either one of the NETWORK BRIDGE settings is selected in the COMMUN...

Page 87: ...ponse data from an external device or the response limit time is past the projector can receive the data from the computer That means that the projector controls transmitting and receiving the data to...

Page 88: ...e synchronization of receptions and transmissions the external device may not be controlled properly depending on the status of data processing of the projector NOTE NOTE 7 4 2 FULL DUPLEX This method...

Page 89: ...ription Cover Error The lamp cover has not been properly fixed Fan Error The cooling fan is not operating Lamp Error The lamp does not light and there is a possibility that interior portion has become...

Page 90: ...ter exceeds the set time limit No notification e mail will be sent if the FILTER MESSAGE is set to TURN OFF SETUP menu in the Operating Guide Lamp Time Alarm is a threshold for e mail notification of...

Page 91: ...will be delivered to the specified addresses Subject line Test Mail Projector name Text Send Test Mail Date Testing date Time Testing time IP Address Projector IP address MAC Address Projector MAC ad...

Page 92: ...information It has character string set in sysContact SNMP in Projector Web Control Network Settings Common Setup Enhanced MIB You can get configuration information by using Enhanced MIB for projecto...

Page 93: ...ntrol 2 Click the SNMP and set the community name on the screen that is displayed Alert Settings 49 Configure the settings for Trap transmission of Failures Warnings 1 Select Alert Settings on main me...

Page 94: ...e and time before enabling scheduled events 55 After the projector is moved check the date and time set for the projector before configuring the schedules The internal clock s time may not remain accu...

Page 95: ...ollowing the steps below In the case that the program has already been set skip to step 6 1 Select Schedule Settings on main menu in Projector Web Control 2 Select the program number in dropdown list...

Page 96: ...o be executed in dropdown list You can confirm the event information registered in each program in the program list on the bottom of the screen When setting the Specific date No 1 10 enter the date mo...

Page 97: ...CP 9715 Click the Enable check box for the Authentication setting when authentication is required otherwise clear the check box 6 Click the Apply button to save the settings Configure the following it...

Page 98: ...ton to save the settings NOTE 8 Other Functions The Authentication Password will be the same for Network Control Port1 Port 23 Network Control Port2 Port 9715 PJLink Port Port 4352 My Image Port Port...

Page 99: ...byte 1 byte Reply Error code 0x1F 0x04 0x00 Reply in the event of an authentication error Header 0x02 Fixed Data length RS 232C commands byte length 0x0D Fixed RS 232C command RS 232C commands that s...

Page 100: ...0x1F 2 bytes 1 byte Reply Authentication Error code Connection ID 0x1F 0x04 0x00 1 byte 8 Other Functions 8 4 Command Control via the Network continued Reply Data format The connection ID the data is...

Page 101: ...Password is set to password and the random 8 bytes are a572f60c Authentication 1 Connect the projector 2 Receive the random 8 bytes a572f60c from the projector 3 Bind the random 8 bytes a572f60c and t...

Page 102: ...erfaces can be used to manage the entire facility 1 Crestron Fusion RV Crestron RoomView Express Crestron RoomView Server Edition Fusion RV RoomView Express and RoomView Server Edition are software pr...

Page 103: ...ON WIRED menu Contact your dealer when MAC address on the label put on the projector does not match MAC address displayed in the NETWORK INFORMATION WIRED menu Are the network settings such as IP addr...

Page 104: ...B wireless adapter optional parts USB WL 11N inserted into USB TYPE A port of the projector Insert the USB wireless adapter Is an optional USB wireless adapter used The USB wireless adapter available...

Page 105: ...f wireless network displayed in the SSID SCAN LIST menu weak Put the projector close to the wireless device When the projector is near the steel door the radio wave may not reach to the wireless devic...

Page 106: ...currently connected Is the DHCP setting of the computer disabled Enable the DHCP setting of the computer Refer to the user s manual of the computer or wireless LAN device for the setting procedure of...

Page 107: ...ireless LAN to 0 0 0 0 Phenomenon Web Projector Web Control is not displayed correctly Item to be checked Solutions Is the correct URL entered in Web browser Enter the IP address of the projector in W...

Page 108: ...tings on Network Settings Other Setup screen of the Projector Web Control Phenomenon Cannot send an e mail correctly Item to be checked Solutions Is a test e mail sent correctly Check if a test e mail...

Page 109: ...ou want to use the schedule function in the standby mode set to NORMAL Is the time set correctly Check the settings of Date and Time Is the image data to be displayed in the schedule function register...

Page 110: ...checked Solutions Is the date and time set correctly Check the settings of Date Time Settings menu of the Projector Web Control or DATE AND TIME menu of the projector Is the projector connected to th...

Page 111: ...ION SERVICE COMMUNICATION COMMUNICATION TYPE menu Is STANDBY MODE set to NETWORK WOL or SAVING The Network Bridge is not available when STANDBY MODE is set to NETWORK WOL or SAVING Set STANDBY MODE to...

Page 112: ...ark of Intel Corporation Oracle and Java are registered trademarks of Oracle and or its affiliates HDMITM the HDMI logo and High Definition Multimedia Interface are trademarks or registered trademarks...

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