Ducati CROSS-E, User Manual, Page: 27 / 302

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17. Troubleshooting
Tests to be carried out:
• If the scooter is dropped, check that the accelerator lever works properly. To do this,
accelerate and decelerate several times.
• Check from time to time that the brakes are working properly. To do this, move the vehicle by
pushing it manually and brake suddenly to make sure it responds to commands.
• Check that all vehicle components are in place and securely fastened.
• Check tyre wear and pressure.
• Check the wear of the brakes and cables.
Error
The motor is not running
The rear wheel will not turn
The motor stops while it is running
After it has been charged, the vehicle turns
itself off
The battery will not charge or
the electric scooter does not turn on
The vehicle stops suddenly while
it is running
Cause
The battery is discharged
The battery is not connected
Brake problem
Motor overheating
The battery is damaged
Connection problems
Damaged/dead battery
Problems with the battery charger
Damaged power and control cables
Electrical problem
Solution
Charge the battery
Check the power connector
Adjust the brakes
Release the accelerator and wait
for it to cool
Request technical assistance from
your dealer
Request technical assistance from your
dealer
Request technical assistance from your
dealer
Replace the battery charger
Request technical assistance from your
dealer
Request technical assistance from your
dealer