DTM Print FX810e, User Manual

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5.7 Troubleshooting
Problem Solution
The printer is switched on but the
display does not light up.
X Check the power supply.
One or both LEDs light up red and
printing is interrupted.
X Check the software settings (driver settings) or command codes.
X Look for the error alert in the table in Section 3-3 Error alerts .
X Check whether the cutter is functioning normally and whether it is cutting at all.
(Only if a cutter is installed.)
The label stock passes through the
printer but no image is printed.
X Please make sure that the label stock is loaded the right way up and that it is
suitable material.
X
Please make sure that the ribbon is loaded correctly.
The label stock jams during printing.
X
Clear the paper jam. Remove any label material left on the thermal print head and
clean the print head using a soft lint-free cloth dipped in alcohol.
There is no printed image on part of the
label or the image is blurred
X
Check the thermal print head for dust or other dirt (label material or ribbon residue).
X Check for errors in the application software.
X Check the ribbon for wrinkles.
X Check the power supply.
X
Run a self test (Section 3-2 ) and check the test print pattern to see whether the
print head prints over the entire width of the medium.
X Check the quality of the print medium.
The printed image is positioned
incorrectly or a label is missed out
during printing.
X Run the Label size calibration function. (Section 3-2)
X
Check the label height setting.
X
Check whether there is paper or dust covering the sensor.
X Check the paper guide settings.
The cutter does not cut off the labels in
a straight line.
X Check whether the label stock is positioned straight.
The cutter does not cut off the labels
completely.
X Check whether the label is more than 0.2 mm thick.
When using the cutter, the labels are no
fed through or cut off incorrectly.
X
Check whether the cutter has been correctly installed.
X Check whether the paper guides are functioning correctly.
The label dispenser is not functioning
normally.
X Check whether there is dust on the label dispenser.
X Check whether the label stock is positioned correctly.