1707_iotega_Installation_Guide_v08 | Updated August 17, 2017 10:47 AM
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You must complete steps 1–4 before powering up the panel
The Installer shall use these instructions in conjunction with the
complete installation manual for this product
Your SmartTech Dealer Portal:
cloud.secure.direct/smarttech/
Sign in using the dealer credentials provided by SecureNet Technologies.
You will now create a new “Customer/End-User” account. These steps can be
used as a checklist. Steps 1–4 are applicable for all panel types.
Create an Account
by
expanding the “Accounts”
section in the left side bar.
Select “Search Accounts”
to access all accounts.
Select “Add Account” in the
top right corner of the main
“Accounts” list panel.
From the “Add Account“ screen,
Assign an Account ID and enter
the basic account information. To
assign an account, choose one of
two options:
Auto Assign - Assigns the next
available Account ID within
your dedicated account range.
Manually Enter ID - Enter
the preferred Account ID by
entering the account number
in the “Account ID” field.
Set the Panel Type to “iotega” for the iotega Panel
All fields marked with an asterisk (*) are required. All details should be of the
property and master account contact. Site Phone may be set as a mobile.
Assign a Service Plan
listed that corresponds with the panel gateway
type you are installing (GSM, LTE, IP or WIFI)
Note: If there is a combination of 2 gateways installed on the panel, select
the service plan based on the cellular communication (GSM or LTE)
Select the Service Plan based on the services to be provided:
Managed Alarm Transport (includes alarm signal forwarding only)
Interactive/Direct Alarm Transport (includes alarm signal forwarding, remote
arm/disarm, notifications, zone status, event history, panel offline supervision)
Complete Interactive (includes all direct alarm transport features, plus Z-Wave
device support, scenes, event schedules, system sabotage protection)
Direct Alarm Tra Video
Complete Inter Video
Stand Alone Video (Up to 4 cameras, 250 event storage & notifications)
Stand Alone Video Plus (Up to 8 cameras, 500 event storage & notifications)
Once you’ve chosen the service plan, select “Next”.
If all required fields are complete you will see a
“Complete“ confirmation message. Press “Finish”
to add the account.
In the “Account Summary” page. Select “Go Live!”
to start services. This will activate the service
functionality and start billing.
Note: If you are creating the account in advance or
wish to start services at a later date, do not select
“Go Live“ at this point. You can later select “Go Live” at
any point to begin services.
Add a Gateway
by selecting “System” in the left side bar. On the “System”
page, select “Add Gateway” to bring up the “Add Gateway“ panel.
Set the Panel Type to “iotega” for the iotega Panel
Enter the 10-digit ID number
found on the bottom of the panel.
Press “Done” to add the gateway.
Create a Master Contact
by selecting “Contacts” in the left side bar.
From the “Contacts“ page, select “Add Contact” and complete the form.
All fields marked with an asterisk (*) are required.
Assign a unique username
and passcode which will
be used for the customer
to access both the end-
user website and mobile
application.
The username must be
between 3–32 characters
long and can include alpha,
numeric or the ‘@’ (at), ‘_’
(underscore), ‘.’(period)
characters.
The passcode must be
between 6–16 characters
and can contain only alpha or
numeric characters.
In the “Alarm User” section,
set “User ID“ to “Master” and
enter the panel master code.
If you are installing a new panel, the default master panel access
code will be “1234”.
Select “Done” to create the master contact. Following the initial activation of
the system, the contact information and panel codes can be edited from the
“Contacts” page in both the dealer portal and end-user customer web portals.
To Install the iotega,
first select a suitable location that is a flat, stable
surface free from vibration and shock. The iotega should be placed
near a power outlet.
Remove the battery access cover on the back of the panel and insert the
battery. For more details, please refer to the installation manual online.
Connect the Ethernet cable to the port on the back of the panel. Connect the
other end of the cable to the wireless router.
Connect the barrel jack of the plug-in adapter to the power connector on the
back of the panel. Route the power cable through the strain relief channel on
the bottom of the panel then plug the adapter into an AC outlet.
The iotega will power up once connected to AC power. The power-up sequence
is as follows:
The integrated keypad numbers illuminate in sequence until the iotega is
powered up.
After approximately 40 seconds the Power LED illuminates.
The Ethernet Link Speed LED illuminates steady green and the Ethernet Link
Activity LED flashes rapidly to indicate that a connection is being made to
the Tyco Cloud.
After several minutes, depending on network speed, the Remote Connection
LED illuminates steady green (or flashing green if installer access window is
enabled), indicating that a connection has been established.
To continue installation, please confirm that you have selected Go Live
on the Account Summary page. You will not be able to bring your iotega
panel online unless this has been selected.
For more information on LED indicators, see “Controls and Indicators”
on page 10 of the iotega installation manual.
When replacing the battery, use battery pack suitable for the application.
Refer to “Specifications” on page 5 of the iotega installation manual.
DSC iotega™
Installation Guide
1. Power Connector
2. Ethernet Link Speed LED
3. Ethernet Link Activity LED
4. Ethernet Port