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32
Troubleshooting
If the device should stop working properly,
fi
rst check whether you are able to correct the
problem yourself. If you are not, contact the customer service department.
Do not try to repair a faulty device yourself!
Problem
Possible Cause / Solution
The machine
does not start
up.
• When using the foot control: Is the foot control not connected to the
device correctly? Is it being used incorrectly?
• Battery mode: Are the batteries inserted wrong or empty. Try using
new batteries.
• Mains power mode: Is the mains adapter not inserted in the plug
socket correctly or is its cable not connected to the device correctly?
Is the plug socket defective? Try a different plug socket.
Check the fuse of your mains connection.
The thread
rips.
• The upper / lower thread is not threaded correctly.
• The upper / lower thread is entangled.
• The upper thread tension is too high.
• The spool of thread or bobbin has not been placed on correctly.
• The needle is bent or blunt.
• The combination of needle size / thread strength / fabric is not right.
• The wrong spool has been used.
Stitches are
missed out.
• The needle has been inserted incorrectly.
• A poor needle is being used.
• The combination of needle size / thread strength / fabric is not right.
• There
are
fi
bres or
fl
uff beneath the needle plate.
• The thread guidance is not correct.
• The presser foot is not pressed down.
Loop in the
seam.
• The thread tension is not correct.
• The presser foot is not pressed down.
The fabric
curls.
• The upper thread tension is too high.
• The thread guidance is not correct.
• The wrong needle is being used.
• The combination of needle size / thread strength / fabric is not right.
The fabric is
not transport-
ed correctly.
• The combination of needle size / thread strength / fabric is not right.
• A poor needle is being used.
• The thread is entangled.
• The transporter is lowered. Contact the customer service department.
The needle
breaks.
• The needle has been inserted incorrectly.
• A poor needle has been used.
• The combination of needle size / thread strength / fabric is not right.
• The fabric is pulled too tight. Allow the transporter to push the fabric
further. Do not pull on the fabric.